Doing a goods receipt for a customer material that is ASEQ status

We are needing to find a way to be able to do a goods receipt for a child part in ASEQ status.  Most of our customers will send in their part after disassembling it themselves.  Since we can not receive the part our present process is to dismantle so the system status changes to ESTO and we can receive.  The problem with this is that the end user forgets to assemble the part back and we end up breaking the linkage.
We have looked into using User Status in the equipment master and have configured that.  However the user status button, nor name shows up in the equipment master.  I have looked at the field selection in IMG and it is not hidden.  I am assuming it is being supressed by a user exit we have.
Can anyone give me any suggestions on how we can improve the process using SAP for material that is ASEQ status and being able to create an inbound delivery so we can receive in our warehouse for this status without dismatling the unit? 
We are on ECC

Hello Kimberly
You lost me while describing your current process, so  please provide more details as to how you dismantle and reinstall etc.  Also how the part goes back to the customer.
However I can provide you  clarifications to some questions you raised..
You see both system and user statuses in the field 'Status' itself. This is the 3rd row in the Equipment display screen under Equipment number and Description. If you see carefully you will see 2 sections, the one on left is system status and the one on right is User status. If you click on the i (info) icon, you will be taken to a screen where you see more info like status and business processes etc.
ASEQ is a system status and it is determined by what you did ( example dismantling) and can't be changed by you (user). If you see the 'Business Processes' tab, you will also see the this won't allow assignment to a Delivery and so on. So my point is having a user status will not help you. Based on the combination of system and user statuses, some processes are permitted, some not. For example if Goods Receipts are allowed, may be you can receive without an Inbound delivery.  I am mentioning this as a thought initiator, I know you will have a Return/Repair order process including a return delivery.
I guess you have to systematically prevent the user from  doing whatever they are doing out of turn, e.g., forgetting to reassemble (install?) and for this User statuses can help.
Let us know your process more in detail and I am sure SAP will have a standard way to receive a child part of a big assembly. Other members will share their practices also.
Take care.

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