Dolby Audio Decode Licensing Restriction

I have used the same video camera Canon which shoots AVCHD for 2 years now and had Adobe CS 5 Production Premium for Windows, CS 5.5 for Mac and now Creative Cloud on both a Mac and Windows 7 64 bit computer. No problems inputting the same footage week after week until about 2 months ago. Now on the Windows PC the audio in my video does not get conformed when videos are imported. Instead I get a "Dolby Audio Decode Licensing Restriction for <my path to .MTS file> This installation does not have a license to decode Dolby Digital audio.". Did Adobe put out a Creative Cloud update that broke something? I do not have this problem on the Mac. But the Windows PC is my video production machine and needs to be working again. Please help.

I unsintalled and reinstalled PP CS 6. When I imported the files again, 2 of them no longer gave the error and conformed the audio, but 2 other files gave a new error (forget what that one was) and did not conform. I got the camera back today as these were videos copied from the camera memory to SD card, then onto hard drive. Connecting the camera directly I was able to copy directly from the camera to my computer and when I import that file into PP, it can conform the audio no problem.
Also, one of the videos was supposedly corrupted and could not load at all that was copied from the SD card and was the same when reading the card directly from my Mac and PC. I was able to copy it directly from camera to hard drive and it imported with no issues.
Could it be that a bad sector on the SD card causes the video to be corrupted when copied, then transferred bad video to PC? Should that cause PP to throw this licensing issue though? Adobe should at least know under what coding circumstances they would throw such a specific error. Maybe it could instead say the audio in the video is corrupt or something. I will update this again if next time something different happens again.

Similar Messages

Adobe Premiere Pro CS6 Dolby Audio Decode Licensing Restriction

I have a Macbook Pro and a Mac Pro. They are both running Premiere Pro CS6 v6.0.2. On my Macbook Pro, I started a project using AVCHD media in the form of .mts files. I believe these files have Dolby Digital Audio. I have project managed all of the files onto my external harddrive for editing on my Mac Pro; however, as I open the project file I recieve an error message "This installation does not have a license to decode Dolby Digital audio". If I then open a different project and check the error log, I see the error "Dolby Audio Decode Licensing Restriction on file..."
Sometimes when opening the project I also get an error "There is no Preset for this sequence..." or something similar. I cannot rememeber exactly.
I have the exact same plugins on both my Mac Pro and Macbook Pro. They are running the same version and they are both activated on my Creative Cloud membership. Any thoughts on why I can't open the project on my Mac Pro?

In short after reading LOTS of people complaining like you have, like I have like probably about 1 million people who own AVCHD cameras have that the most used format to shoot on for home /semi pro users is AVCHD and Premiere... get ready for this... take a deep breath.... DOESNT SUPPORT ITS AUDIO FILES. Its apparently licensed by DOLBY and you ahve to contact and minktonka company and pay.... really sit down first... take another deep breath... they want $300 for the plugin to make it work.
So Adobe have shafted.... is that a polite enough word... its customers who just want to play their files - not even encode the project to dolby digital - just play and edit their stuff. No even though you own that camera which only lets you shoot in that format and even though you are stuck wanting Premiere, adobe thinks that for the large monthly sum the world can go sit on its finger before they will sort this out.
Charming huh.
Adobe are you listening..... hello Adobe... have you gone mad Adobe... hello. Earth calling Adobe.
As someone pointed out you can play these files on quicktime, media player... so seems apple and microsoft PAY THEIR LICENCES ON BEHALF OF THE USERS OF THEIR PRODUCTS. Adobe must either be skinflints or maybe a nephew of theirs owns Minkytonkatoy firm who are selling that annoying plugin. Ever heard of download sites... cough cough.

What can i do to fix the following : You may need an additional audio decoder to play the soundtrack of this file. This file contains a track in the Dolby AC3 Audio (code "8192") format. You may need to install a DirectShow decoder for this audio format i

You may need an additional audio decoder to play the soundtrack of this file.
This file contains a track in the Dolby AC3 Audio (code "8192") format. You may need to install a DirectShow decoder for this audio format in order to hear the soundtrack of this file.

Luckily, there are DOZENS of video/media players and extensions avaliable for the Mac. Many of them are FREE, some of the better FREE ones are...
PERIAN (quicktime extension)
http://perian.org/
QUICKTIME 7.6.6
http://support.apple.com/kb/DL923
VLC media player
http://www.videolan.org/vlc/
NICEPLAYER
https://code.google.com/p/niceplayer/
And if none of those work, there is a possibility that those video files may be corrupted.

I have HDMI connection to the receiver and on to the TV - but no audio from my new Apple TV. I have checked all connections and the video is xlnt. Have also toggled thru every possible Dolby/Audio combination in settings. Help! Any suggestions?

I have an HDMI connection to the receiver and on to the TV - but there is non audio from my Apple TV. Not for movies, music, YouTube etc.   I have checked all of the connections and the video is xlnt. Have also toggled thru all possible Dolby/Audio combinations in settings. Help! Any suggestions?

Hello again Parker -
The basic setup is Digital Cable Box, DVD Player, Denon Receiver/Amp and TV Monitor. To that I added the Apple TV. The Receiver only has two HDMI IN slots (one for cable and one for the DVD) and one out to the Monitor.
[I bought a switcher to toggle the DVD and the AppleTV back and forth but just disconnected the DVD to simplify when I ran in to trouble.]
So now I have:
     HDMI from the Cable Box to the Receiver
     HDMI from the Apple TV to the Receiver (in the old DVD slot which always worked well)
     HDMI from the Receiver to the Monitor
     RCA's from the Receiver to the Subwoofer and the other speakers
In addition I have some backup connections:
     S-Video, Optical Audio and L/R RCA's from the Cable Box to the Receiver
     S-Video from the Receiver to the Monitor
Wait - JUST FOUND IT!
By going thru the excercise to track all of the connections per your suggestion, I found an anomaly when I switched Receiver sockets for the HDMI links. The video moved but the audio didn't. Turns out the monitor was using the optical audio feed from the receiver. So I disconnected the optical audio and the monitor automatically switched to the HDMI audio feed!   Looked promising...
So I first connected an optical audio feed from the ATV to the receiver - Audio! Then I pulled it, but the audio didn't switch to the HDMI feed. It stopped. Would be OK if all I was going to use is the ATV, but I need the DVD player too and I can't use a switcher to toggle between them if I have to unplug the optical audio each time.
This is becoming a career! Any suggestions?
Will

Dolby Audio driver cannot start after upgrading to Windows 8.1

Hello.
Windows 8 was the worst thing that happened to Windows, but since I bought this G505s laptop with Win8 pre-installed, i had no other choice to go to. Few days after the purchase, Windows 8.1 arrived and I updated 8 to 8.1 hoping to see some improvements. But to my sadness, 8.1 has ruined my expectations, and Lenovo didn't even care to address the user issues in 8.1
Here are my Issues :
OneKey Recovery : Updated to 8.xx.xx.xxxx
The OneKey Recovery app tells that 'Current system cannot create a backup'
I can't have a secure laptop without it creating the Recovery !!
Lenovo, please address this issue and fix the OneKey Recovery Problem !!
Dolby audio app : Doesn't open, and if once it starts, cannot configure the Equalizer !
--- Dr Saketh ---

hi sotim01,
Thanks for posting!
1. Uninstall all components,
Open Device Manager and Uninstall your Conexant audio under Sound and ganing controllers (make sure to place a check under delete driver software for this device)
2. Open Control Panel Uninstall a program and highlight the dolby component and an Uninstall button will appear.
3. Open your C: drive and Delete any folder that says drivers if non then continue with the next step
4. Download this Driver for installation
Conexant Audio Driver
Install it and continue
5. Open Drive C: now and you should have the Drivers folder back.
Open that, Open Connexant Open Dolby Gui, then you should have Dolbyaa for Advanced audio.
Restart your PC and there you go!
Let me know your findings
Cheers!
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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"unable to start Dolby audio driver on windows 7"

when i try to open Dolby Advanced audio it says _-"Unable to start the Dolby audio driver. Please restart the computer or reinstall the driver if the problem persists"-_ thats's what it says to me.
now i do have the driver but it doesn't appear in the device manager neather does realtek so.....WTCrap?
And when I try to install Dolby home theater it says-_" There is another PCEE product installed already. Please uninstall
it befor installing this product. Setup will now exit"_-......
any help will be very apreceated
windows 7 64bit
HP Pavilion G6-2321ee
Intel core I5
6gb ram
1TB HDD
AMD Radeon HD graphics
And i have Razer surround sound driver installed and I tried to uninstall it and try dolby and it didn't work
This question was solved.
View Solution.

Hi mido112k,
I understand that you are having a problem installing the Dolby Home theater on your HP Pavilion G6-2321ee Notebook PC. I will try my best to help you with this.
I suggest that you restore the original Performing an HP System Recovery (Windows 7) and then install the update driver.
I hope this helps, please let me know.
Thank you,
I worked on behalf of HP.

Licensing restrictions on RE-use of HP (small business) notebook HW components?

Licensing restrictions on RE-use of HP (small business) notebook HW components?
I realize that it is illegal to use some of the (OEM) software that was distributed with the refurbished HP nw8440 Mobile Pro Workstation (small business HP Compaq notebook) I bought (direct from HP) on a different computer system (than the one the software came with).
My question, though concerns the hardware (hard disk, keyboard, memory modules, speakers, mouse, etc.) components that came with it.
Specifically, is it legal for me to use such hardware components on a different computer system (than the one the software came with), or even to sell it, give it away, or dispose of it (separately from the HP computer system that it came with)?
The reason I ask is that one of the licensing agreements that came with the system said something like:
The initial user of the product may make a one-time transfer of the product to another end-user. ... The transfer may not be an indirect transfer, such as a consignment.
and I'm retiring this (Windows XP) computer, and am unfamiliar with such licensing terms.
I just started using its hard drive in an older desktop we have whose hard drive failed.
I believe that should be OK license-wise, but it made me wonder what restrictions, if any, I might have on other future uses of such hardware.
Thank you.
- RJ in USA
P.S. - Please forgive me if this is not the right place to ask this question. I wasn't sure where to ask it.
This question was solved.
View Solution.

Thanks REO51ST.

ThinkPad E545 - After Win 8.1 update: Can't start Dolby Audio ...

I have just updated my ThinkPad E545 to Windows 8.1 today. Every time after computer boots up, I get an Error message starting like "Dolby Advanced Audio - Can't start Dolby Audio. If this problem will stay restart the computer. I have Czech Wins that's why it should be little bit different. After restart the computer the note is there again. I found discussion where are helps like Uninstall Conexant, restart and then Install again. But the problem is still there. Maybe I do some mistake. Can anyone help me?

hi Sperl19,
Welcome to Lenovo Community Forums!
Your Dolby may not be synced with the Audio driver after the update,
Since Audio driver may had been updated by the 8.1 but not the Dolby app.
Here's what to do:
Open Device Manager
Uninstall the Audio Device Under Audio inputs and outputs
Then proceed to Control Panel / Programs / Uninstall a Program
Uninstall all Dolby Related programs
Restart if Prompted
Now install this software driver
Conexant Audio Driver
Now open Drive C: on the upper right hand side of the screen you will find a Search pane
Type in "aa" and hit search
You should find 1 of the result as dolby or if not post a screen shot of the results here
If ever you found it install that and it should bring your dolby back
Hope this helps
Cheers!
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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Dolby Audio Driver not working. PLEASE HELP.

Hi, recently i've been getting a messege when starting up my laptop 'unable to start the dolby audio driver. please restart the computer or reinstall driver if problem persists.' i thought nothing much of it at the time but after that, there are no sounds coming out while gaming or playing other media files. please help. i have a lenovo z500 i7 idea pad.
I'm on windows 8.1 if that helps!

jitking3 wrote:
Hi, recently i've been getting a messege when starting up my laptop 'unable to start the dolby audio driver. please restart the computer or reinstall driver if problem persists.' i thought nothing much of it at the time but after that, there are so sounds coming out while gaming or playing other media files. please help. i have a lenovo z500 i7 idea pad.
You can try one of the following (start at 1 first):
1. Run in an elevated commnad prompt without the quotation "sfc /scannow & dism /online /cleanup-image /restorehealth"
2. Restore to a date where you can remember that the dolby audio sound is working.
3. Use OKR to restore everything to factory default. Note you need to backup all your personal files before doing this and might need to reinstall all third party programs after the restoration.

Dolby audio settings for Lumia 520

As every nokia Lumia windows phone 8 device has a Dolby audio settings with a equalizer in the settings menu, there are presets and a
custom one. This is not available in Lumia 520. This is utter discrimination,just because it is a low end Lumia device. If Nokia didn't want to give us Dolby audio settings, then why show a audio menu like in other devices and when we open its blank. This is teasing us. They shouldn't have put the audio settings in the settings menu for Lumia 520. Firmware. This is very bad nokia. Either update the firmware by removing audio from the settings or just give Lumia 520 users a equalizer. All the devices have the same chipset 520,720,620. A qualcom msm8227 with 2 krait cores and same adreno 305 gpu. But 520 doesn't have the equalizer , the other devices do have it. I expect a. Prompt reply. Nokia.

I am so disappointed with the way this lumia 520 turned out to be. There is no speed dial function, when even typing the numbers you have to type it,fully without the phone giving suggestions. There is no means to go forwards when using internet explorer, and you cannot set personal ringtones unless you use a computer or an app that does that. It is so messed up and uncool. I just hope all these are corrected in the amber update, speaking of which we don't even know when it would be released.

I get this message "Cannot save the file as the font "ArmenianLSU-italic" could not be embedded because of licensing restrictions. Turn off the pdf compatibility option and try again. I have this file from when I had CS4. It worked then. I trying to make

I get this message when I am trying to save a file that was done in CS4, now using CS6 "Cannot save the file as the font "ArmenianLSU-italic" could not be embedded because of licensing restrictions. Turn off the pdf compatibility option and try again." Even if I start a new file I unable to save it with this font. I need to use this font.

Then you need to outline all text before savng the PDF.
Make sure you do this on a copy of the file.

Myriad Roman licensing restrictions on someone else's template:

Hello!
To elaborate - I'm working on a CD artwork, and I'd like to upload all the designs as PDFs. This is the first time I've done work on these documents on the computer I'm on now, and when I went to save my Illustrator file to a PDF after some new edits, I got a message that the font Myriad-Roman would not embed because of licensing restrictions. Where there used to be some text in the template, there is now just a bunch of gibberish.
I'm at a loss, because the font is not something I've placed in the document, it's a font that was part of the template I'm working with from disc makers. I don't know how to fix the issue, or how to get around it. Any help would be appreciated!
Thanks.

Hi Dov,
While I'm not specifically sure about the font's origins, I am positive it is not part of the Myriad Pro family, as that has been a part of my font library since purchasing the Adobe CS6 package a couple of years ago, and has worked fine the whole time. From what I could tell in other searches and forum answers here, Myriad Roman is part of an older font package distributed by Adobe. With that being said, I may still be able to find something off if I check the file access privileges, so I will try that.
The reason I'm not sure how to resolve the issue is because the template is still vital as part of the files that I need to send off. I'm not familiar enough with their workflow to know whether or not changing something like that in the template could accidentally affect their ability to use the data to print the images. I think the chances of causing a problem by just changing the font in the template to Myriad Pro are small/negligible, but until I can contact the company tomorrow I won't know for sure.
My hope was that there was some kind of fix for the licenses/authorization, or that there was some original files I could buy/download to have the proper rights to use the font in the template and just not worry about it.
If you've got any other useful information that could help in those regards, I would be extremely grateful!
- Josh

Dolby Audio Driver stopped working

I've been using my IdeaPad for a few months, and all of the sudden it no longer plays the audio in any of my downloaded files. It'll play audio in other contexts, like if I watch a video on YouTube--but not on anythign that I've downloaded. And when I restart my comptuer, it tells me that the Dolby audio driver isn't working. It doesn't tell me which driver it's talking about. I believe the driver was the Home Theater v4, but I could be wrong. I uninstalled it and reinstalled it, restarted my computer, and it's still giving me the same error message every time: Dolby audio driver isn't starting. What should I do?

Uninstall the Conexant audio driver (don't select the option to remove the files though) and restart - this will cause Windows to reinstall the driver during the restart. Alternatively download the Conexant audio driver from the Lenovo drivers page and install it. Either of these two methods work fine.
This should fix the Dolby problem.

Font Licensing Restriction Issue

I recently transferred a lot of ttf and otf fonts (originally purchased for and used on a Windows NT machine) to Mac Book Pro. When I try to use the fonts in Abode CS5.5 (In illustrator) I'm told I need a license. Won't let me embed the fonts, for example, when saving to a PDF. (1) Is this a Mac issue or an Adobe issue? (2) How do I resolve?
The Illustrator message reads: "The font [name] could not be embedded in the PDF document because of licensing restrictions. Stroked text will not be visible."

It may be the Mac is more up-to-date with font restriction enforcement, dunno, you may have to Google it. I've run into this for years, generally with free fonts, so before I am ready to produce the final PDF I just outline the font which works fine for print pieces of all sizes but not for online documents with many pages due to file size as the outline shapes are certainly larger in file size than font references based on shapes in fonts that can be embedded.
You may want to consider asking the font developer first before purchasing again as just repurchasing may not get rid of a "non-embed" setting in a file if that is what the font developer wants there.
So your options are: use your old Windows workflow, outline fonts, or contact the font developer. Nothing else anyone on discussion boards can do for you.

10-client license restricts what?

So, the 10-client license of Leopard Server restricts what exactly?
I can't imagine that if I set this up as a web server on the Internet that only 10 people would be able to visit my website at once, but is this the truth? I noticed it says applies only to simultaneous Mac or PC client connections but that's how web servers are 'counted' too: by number of simultaneous connections.
Also, does this limitation apply to iChat server? If I have 12 people, located on the Internet around the world, all attempting to log in to the iChat server for collaborative group discussions or iChat Theater, will only the first 10 be able to connect?
As for "file sharing", what does this mean? I won't have any computers connected directly to the server---everything will be over the Internet and I'm not planning on hosting any actual data/files other than via web hosting methods. That is, there will be files for download, but those will be via web page downloads, and perhaps FTP. Does the limitation apply here also?
Thanks guys, for any light you can shed on this subject, as I couldn't find any specific clarification as to what the license restrictions applied to.

does Apple File sharing or Simba get called upon for iChat server use?
iChat server uses the Jabber protocol, which is separate from AFP or SMB file sharing.
What about FTP or other 'file sharing' means over the web?
The restriction doesn't appear to apply to protocols other than AFP or SMB.
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Dolby Audio Decode Licensing Restriction

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