Domain already exists error

I'm moving an existing web site to BC. I've upgraded to a paid site, and went to the Network Solutions Web site and changed the DNS server addresses to ns1.worldsecuresystems.com, ns2, and ns3.
Next, I went to the Admin console and went to site settings > Side Domains, and clicked on the "new domain" button, and put in my domain name (gilbertconsulting.com) and filled in the rest of the info, including the "use this service to host your website requireing you to redelegate the domain".
But when I click the "save" button, I get the error "Domain already exists. Please delete all records associated with this domain before re-adding it". I'm stumped. What should I do next?

So, how do I let them know. Their "contact support" is a circle that goes back and forth between 2 pages, never giving me a way to post anything, or even open a ticket. ("Before accessing your case management page, please log in to your site, and click the 'help and support' link:", which comes right back to this Adobe Business Catalyst Help & Support page).
And Live Chat does exactly the same thing. So I have nobody to ask. So far paid almost $1,000 US on subscription since CC started, and I don't get the same help I got from a $4.95/month hosting account anywhere else on the web.
And don't get me started about the lack of basic e-mail.
So I need help ASAP, since 3 sites I work on have had their name servers changed, and are dark right now.
Thanks anyway, Liam.

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    I used a domain on my previous subscription which I need to get rid of but don't have access to that subscription, how can I delete all records associated with it?

    Strange...
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