Domain policy to disable hyperlinks in Outlook 2010?

Our organization is under a requirement to configure text in Outlook that represents Internet and network paths in such a way that these must not be automatically turned into hyperlinks, i.e. verify "Internet and network path into hyperlinks"
is not configured. Is there a Office 2010 domain policy that can enforce this setting? I am only aware of a way to do this in individual user profiles.

Hi,
Do you have the
Office 2010 Administrative Template files loaded? If so, we can find the GPO setting under:
User Configuration\Administrative Templates\Microsoft Outlook 2010\Outlook Options
Double click "Internet and network paths into hyperlinks" on the right pane and change the setting to
Disabled.
In addition, we can also change the setting via modifying registry.
HKEY_CURRENT_USER\software\policies\microsoft\office\14.0\outlook\options\autoformat
DWORD: pgrfafo_25_1
Value: 1 to enable; 0 to disable
Please note, both method only configure Outlook to turn on/off the "Internet and network path into hyperlinks" setting, users can manually change the setting back then.
Best Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

Disable AutoCorrect in Outlook 2010

How can I set (enable or disable) the AutoCorrect features in Outlook 2010, and have it stick beyond the current Outlook session? When I open a new email and enter a hyphen and a space, autocorrect automatically indents. I can disable
this for the current session via the 'Control AutoFormat options' (via the lightening bolt), and on the 'AutoFormat As You Type' tab, unchecking 'Automatic bulleted lists' and 'automatic numbered lists'. I've also gone to the 'AutoFormat' tab and unchecked
'Automatic bulleted lists'. This stops the automatic bullets for all new emails, until I close and reopen Outlook, at which point the automatic bulleting starts again. I've also uncheked these same features in MS Word, but even with all of these
disabled, it returns as soon as I close and reopen Outlook. This could previously be (permanently) disabled by saving/overwriting the normal.dot file, but I don't see this being presented as an option. Have tried to do this by making the desired
changes and then using SaveAs, but don't find the Normal.dot file (or any other Normal.* file extension). For info, I've also tried selecting (from the lightening bolt) the 'Undo Automatic Bullets' and 'Stop Automatically Creating Bulleted Lists'.
These don't stick beyond the current Outlook session either. I'd like to be able to disable this (or other features) and have them remain disabled until I should choose to re-enable them again. Any help would be appreciated! Thanks, Paul

I can confirm the post immediately above. It's disappointing that Microsoft, who must monitor their social forums, do not acknowledge established problems with a Knowledge Base item - that would prevent thousands (at least, I imagine) of users continuing
their search of the web for the experience of others: the results of such searches are almost invariably contradictory and extremely hard to evaluate. I find myself looking at markers such as clarity of expression - though that's hardly satisfactory, since
many will be writing in a second language and everybody will be in a hurry (having had their flow of work interrupted by Microsoft!).
Incidentally, I notice (but haven't had the time fully to verify) that AutoCorrect options seem to become attributes of items - so, for example, if you change AutoCorrect options they will apply to newly created items and items currently being edited, but
items created/edited under a different set of AutoCorrect options will open with those options intact.

Hyperlinks in Outlook 2010 emails do not open browser

I have 2 PCs with nearly identical software configurations except for the OS.
One PC uses Windows 7 Ultimate x64, the other uses Windows 7 Home Premium x64.
Both have Office Professional Plus 2010 and Norton Security Suite 4 installed.
Both PCs have all available updates installed.
My problem is with hyperlinks contained in emals received into Outlook 2010.
On the Ultimate system, the hyperlinks work properly, that is, clicking a hyperlink opens a browser window, as expected.
On the Home Premium system, the hyperlinks don't work at all correctly.
The first time any hyperlink is clicked, a message box titled "Windows" pops up with the following content:
Windows can't open this file.
File:
http://www.youtube.com/watch_popup?v=LO2eh6f5Go0
To open this file, Windows needs to know what program you want to use to open it.
Windows can go online to look it up automatically or you can manually select from a list of programs that are installed on your computer.
What do you want to do?
The first option button is labeled "Use the web service to find the correct program."
The second option button is labeled "Select a program from a list of installed programs."
If I select the first option, nothing appears to happen.
If I select the second, I get a pop up with a list of apps. I select Internet Explorer. check the box labeled "Always use the selected program to open this kind of file", click OK and the browser opens.
However, if I go back to the same email and click the same hyperlink during the Outlook session, a window pops up asking me to confirm that I want to open the link using IE.
If I click on any other hyperlink, in the same email or any other email, I get the first pop up "Windows needs to know what program..."
I didn't see any Outlook settings that would affect this behavior.
Any clues about what needs to be done to fix this very annoying behavior?

Hi,
First, please check if you can open other URL in the email, such as
http://www.microsoft.com.
Based on the current situation, the file should be played by Media Player. Now let’s try to set Internet Explorer and Windows Media Player as the default program:
===========
1.
In a window of Internet Explorer, click
Tools > Internet Options.
2.
Click the
Programs tab, under Internet programs, click the
Set Programs button.
3.
Click
Set your default program.
4.
Click on
Internet Explorer, click Set this program as default, and click the
OK button.
5.
Click on
Windows Media Player, click Set this program as default, and click the
OK button.
6.
Reboot the computer and check the results again.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for
you, please feel free to let me know.
Best Regards,
Sally Tang

Hyperlinks from Outlook 2010 don't work anymore (Firefox is my default browser)

Since I installed IE 9 I can't use Hyperlinks in Outlook anylonger (Firefox remains my default browser!). I tried already
a) set IE 9 default (Hyperlinks works) and switch back to Firefox (Error message and Hyperlinks don't work)
b) "Start" + R with any link doesn't work either c) delete in the registry HKCU\SOFTWARE\Classes\FirefoxURL\ & HKCU\SOFTWARE\Classes\FirefoxHTML\
c) Updated Firefox to Version 4 and things are even worse (Firefox crashes now)
But nothing works, can someone help me?

Is it using yahoo as its search engine, or switching to yahoo's browser. If it is using yahoo as its search engine, you can change that in settings>options>search and at the top it will show you a button that you can click to choose your default search engine.
Have a great day!!
-Jon

Still having problems opening hyperlinks in Outlook 2010

I tried changing the default browser and then switching back to Firefox. Doesn't work. The links might work a few times in a row and then suddenly will not open! Please help! Thanks.

Firefox Orange Button > Options > Options > Advanced > General >
System Defaults
*[x] Always check Firefox as Default Browser
for more
*https://support.mozilla.org/en-US/kb/how-make-web-links-open-firefox-default

Firefox, as default browser, opens Outlook 2010 hyperlinks very slowly, but other browser open, the links, at normal speed, whats going on?

Running Windows 7, 64-bit, with Firefox 19.0 as default browser. When opening hyperlinks in Outlook 2010, Firefox takes an exceeding amount of time to open the link. All other browsers, when set as default, open links at normal rate. Have tried clearing the cache and cookies and this fixes the problem temporarily. Help!

If you have Firefox closed while opening a hyperlink then it may take some time. It will also take some time if you are opening it for the first time since the boot up of your computer. Add-ons may also cause startup issues - please see below for troubleshooting.
'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

Outlook 2010 "The server is unavailable" using smart card Exchange 2010

I have a XenApp 6.5 environment, that uses smart card authenication for login. All the office applications will open except for outlook. Outlook opens up and shows a prompt saying "Connecting" ...."Then server is unavailable".
If I removed the smart card authenication from the XenApp environment, User are able to open Outlook with no problem.
My question, is there something with exchange 2010 that needs to be turned on for smart card authenication?

Hi,
I suggest you remove any existing certificate-based credentials from the Credential Manager and use the
EnableSmartCard registry setting to check the result. The Outlook client may not be properly configured to work with saved smart card credentials.
Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it,
back up the registry for restoration in
case problems occur.
Remove existing certificate based credentials
The first step to prevent a PIN lockout is to delete any existing certificate based credentials that were saved by Outlook.
Open Control Panel.
Double-click Credential Manager.
See whether there is a Certificate-Based credential similar to the following:
@@BSUgiZQZ54Pf6cEtxKflWHH
Also, see whether there is a Generic credential similar to one of the following:
MS.Outlook.14:[email protected]:PUT
MS.Outlook.15:[email protected]:PUT
Note 14 indicates Outlook 2010 saved the credential and 15 indicates Outlook 2013.
If these are both present and were created or changed at the same time, they are likely smart card credentials saved from Outlook. Click the first credential to expand it and to show the details. Then, click Remove to delete the
credential from Credential Manager.
Repeat step 4 for each one of the credentials listed in step 3.
When you are finished, close Credential Manager.
Configure the EnableSmartCard registry setting
The second step to prevent a PIN lockout is to create the EnableSmartCard registry setting.
Outlook 2010
For Outlook 2010, the EnableSmartCard registry setting was introduced with the Microsoft Outlook 2010 hotfix package dated December 13, 2011 (KB2597028). We recommend that you install the most recent build of Outlook 2010. For more information
about the latest applicable updates for Outlook, click the following article number to view the article in the Microsoft Knowledge Base:
2625547 How to install the latest applicable updates for Microsoft Outlook (US English only)
To create the EnableSmartCard registry value, follow these steps:
Exit Outlook.
Start Registry Editor.
Create the following registry values at the specified locations:
Note Manually create any registry keys or values if they do not exist.
Key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\RPC
DWORD: EnableSmartCard
Value: 1
Exit Registry Editor.
For this question, if you need to get more information about Exchange 2010, I suggest you post the question in Exchange forum:
https://social.technet.microsoft.com/Forums/exchange/en-US/home?category=exchangeserver
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Disable Outlook 2010 Themes/Stationery through Group Policy

I can't disable Outlook 2010 Stationery/Themes/Fonts by Group Policy. I have read through so many threads from people who need to do this but all of the so-called solutions end up being for 2003 or 2007.
Using Group Policy Management Editor
Created Policy -> User Configuration -> Policies -> Administrative Templates -> Microsoft Outlook 2010 -> Disable Items in User Interface -> Custom -> Disable command bar buttons and menu items.
Entered the following command bar IDs to disable
11584,14014,14823,12305,16182,13991,12245,12680,12863,12681,12864,13927,2857,2858, 13779,3766
Still doesn't work.

Hi
As per the information and details provided by you, to disable Outlook 2010 Themes/Stationery please follow these steps: -
CLASS USER
CATEGORY !!CustomUserSettings
CATEGORY !!Outlook2010
POLICY !!DisableNewStationery
KEYNAME "Software\Policies\Microsoft\Office\14.0\Common\MailSettings"
EXPLAIN !!DisableNewStationery_Explain
VALUENAME "NewStationery"
VALUEON ""
VALUEOFF NUMERIC 1
END POLICY
POLICY !!DisableNewTheme
KEYNAME "Software\Policies\Microsoft\Office\14.0\Common\MailSettings"
EXPLAIN !!DisableNewTheme_Explain
VALUENAME "NewTheme"
VALUEON ""
VALUEOFF NUMERIC 1
END POLICY
POLICY !!DisableMoreStationery
KEYNAME "Software\Policies\Microsoft\Office\14.0\Outlook\DisabledCmdBarItemsList"
EXPLAIN !!DisableMoreStationery_Explain
VALUENAME "TCID99"
VALUEON "5611"
VALUEOFF NUMERIC 1
END POLICY
END CATEGORY
END CATEGORY
[strings]
DisableNewStationery="Disable Modify Default Stationery
DisableNewStationery_Explain="Prevents users from changing the default stationery. NOTE: To disable, set to 'Not Configured'
or move GPO out of scope.
DisableNewTheme="Disable Modify Default Theme
DisableNewTheme_Explain="Prevents users from changing the default theme. NOTE: To disable, set to 'Not Configured'
or move GPO out of scope.
DisableMoreStationery="Disable More Stationery
DisableMoreStationery_Explain="To disable Actions > New Mail Message Using > More Stationery. This prevents
creating a new message using stationery.
Outlook2010="Outlook 2010
CustomUserSettings="Custom User Settings
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

Exchange2010/Outlook 2010 text message sync - can this be turned off at a policy level?

It is possible to turn off this feature in the activesync policy on the phone itself, but can this be disabled at a policy level so that any Windows Mobile 6.5 devices cannot sync text messages to the Exchange server or send text messages from Outlook 2010?
We have removed the text message feature from OWA using the set-owavirtualdirectory command, but cannot see a way of removing this feature completely from activesync. Is this not possible for Windows Mobile devices synching with Outlook 2010?

Hi,
Im not sure if somebody in this forum already provided the answer.. To be able to stop the text message sync with outlook for SAMSUNG S3, you can disble it by following this steps:
1) Go to your phone Settings
2) Select "Microsoft Exchange ActiveSync" under "Accounts"
3) Select "Settings"
4) Select the account you are using in microsoft exchange
5) Scroll down until you reach "Server Settings" then untick "Sync SMS"
Once done, your SMS messages will now never be going to your outlook's inbox.
Hope this helps.

Delete Button Disabled in Outlook 2010 with Exchange 2013

I recently switched from a 3rd party mail software to Microsoft Exchange. I have had some users ask me why the Delete button is disabled. I didn't enable any special policy to cause this, and the Delete key on the keyboard will delete messages.
The disabled Delete button I am referring to is in the Home ribbon and the right-click menu for selected e-mail(s). Is this standard behavior for Exchange, and can it be changed?

It so happens that I have an XP VM with Outlook 2007. That having been said, as previously mentioned, before testing, I (thought I) could confirm the same consistent behavior in the following configurations:
WinXP + Outlook 2003
Win7 + Outlook 2010
Each of these systems was using a different user account, and I have tried folderview repairs in EMC to no avail.
Strangely, WinXP + Outlook 2007 does not appear to exhibit the behavior. In this test case, the profile and OST were just created, but switching to folderview or moving the reading pane to the bottom did not affect the behavior.
Given that information, I proceeded to re-verify, and I hadn't checked winXP + Outlook 2003 because the computer in question had been upgraded to Outlook 2010. However, I verified the issue does still exist there. Next, I proceeded to check another
computer that I thought would be WinXP + Outlook 2003, but it had also been upgraded to Outlook 2010. This computer did not have the issue, and this leads me to a new theory about the cause (but no closer to resolution). For the record, of the
three computers (two exhibiting the issue, one not), only one has the Adobe plugin mentioned in my last post in response to Diane Poremsky, so the issue doesn't appear to be related to that.
That said, my theory follows: This is somehow related to IMAP in Outlook 2010. The computers that exhibit the issue were all previously running IMAP in Outlook 2010, and the IMAP PST filse were imported using the MailboxImportRequest feature.
I suspect this is related because of other issues that happen for these accounts. For instance, all new e-mail was only visible in OWA and not Outlook on all folders on these accounts, and I have had to have the users reset filters in the view settings
for each folder individually. I don't remember exactly which filter was somehow imported, but it definitely had to do with IMAP. This may be another red herring, but the behavior is consistent with it. I should also note that this behavior
did NOT exist when they were connected via IMAP to the old (non MS) server. I should also note that the filter behavior is somehow stored on the server (and therefore I imagine the delete button behavior could be as well), because creating a new Windows
Profile (and as such, a new Outlook profile and OST file) on a new computer did not make the IMAP filters go away.

New domain, Roaming Profiles, Outlook 2010 gives error 'Your Outlook data file cannot be configured'.

Hi there,
I have recently setup a new domain, with a new domain controller and new exchange 2013 server.
these are running on a cluster of 2 x hyper-v 2012r2 hosts. All VMs are running server 2012 r2.
although I don't think that has any bearing on my issue.
I have migrated all of my existing user machines to the new domain.
We use roaming profiles.
When a user logs into their PC for the first time, all is ok.
when a user logs into a different machine (they log off of their first machine and then log into a second machine),
they get the following error when opening outlook.
'Your Outlook data file cannot be configured. C:\Users\%username%.domain\AppData\Local\Microsoft\Outlook\[email protected]'
I can manually resolve this on each machine by doing one of the following.
1. Before the user logs in, I log in as an administrator or browse to the pc from another machine create a folder in users called 'whatevertheuserssusernameis' (please note, I actually put in the user's username, ie OKIRWAN)
when the user then logs in, their profile is created in %username%.domain instead of %username%.
I believe this is the route of the problem, as when we added the new machines to the domain, and they logged in for the first time to their 'usual machine', there was already a folder in users with their username, so when we added to the new domain and logged
in for the first time, it created a new folder called %username%.domain, however when the user logs into a pc they never have logged into before, it creates their profile in %username% but their roaming profile is looking for their OST in C:\Users\%username%.domain\AppData\Local\Microsoft\Outlook\[email protected].
2. My second way around this is to go to control panel and mail and remove and recreate the users outlook profile.
As I have 100 users, who move to various different machines, these manual options are not really viable.
I have tried redirecting the OST file to c:\OST via group policy, this did not resolve the issue.
All users are local admins on their machines.
if I open outlook as administrator then it loads ok and creates the OST file in C:\Users\%username%.domain\AppData\Local\Microsoft\Outlook\[email protected].
however if I close outlook and open it again without running as administrator I get the following error.
File access is denied. You do not have the permission required to access the file C:\Users\%username%.domain\AppData\Local\Microsoft\Outlook\[email protected]. (even administrators on that PC have full access to that folder).
All users are running outlook 2010.
Any help would be much appreciated.
Kind Regards
Owen

Hi,
We can try to set up new profiles for users via creating a PRF file using the Office Customization Tool.
http://technet.microsoft.com/en-us/library/cc179062(v=office.14).aspx
Best Regards,
Steve Fan
TechNet Community Support

Disable OWA hyperlink in Outlook 2013

Is there a GPO setting that removes the hyperlink to OWA that appears next to the "Account Settings" button under "Info"?
It appears for all users and some of them have OWA disabled, so they click on it and try playing around with it and can't log in because it's disabled for them. I'd rather remove the link altogether so they can't do that.

Hi,
We cannot get the Office ID to disable the URL shown under "Access this account on the web" in Outlook 2013. There is no other GPOs to do that either. This should be a product limitation.
A same question in Outlook 2010:
http://social.technet.microsoft.com/Forums/office/en-US/6543dd84-cc04-4cac-8d3f-7eb9f20a3598/link-to-owa-in-outlook-2010?forum=outlook
You may try the workaround in the link above by Tony, if you'd like to.
Regards,
Melon Chen
TechNet Community Support

How to disable the "Reply" not "Reply All" button in Outlook 2010 with GPO

How to disable the "Reply" not "Reply All" button in Outlook 2010 with GPO
I need to disable to "Reply" NOT the "Reply All" button/s in Outlook 2010. If possible, then deploy it through GPO also.

Hi,
We can disable the "Reply" button by using Control IDs.
Please first make sure that you have installed the
Office 2010 Administrative Templates. To disable the "Reply" button, please follow the steps below:
1. Press Windows key + R to open the Run command, type gpedit.msc and press Enter.
2. In the Group Policy Object Editor console, expand User Configuration, expand
Administrative Templates, and then expand Microsoft Outlook 2010.
3. Expand Disable items in User Interface, click
Custom, double-click Disable commands, and then click Enabled.
4. Click Show. In the Show Contents dialog box, enter
354 (the control ID for “Reply” button) in the Value field, and then click
OK.
5. Restart Outlook and you’ll find the “Reply” button is disabled (grayed out).
For more information, please refer:
http://technet.microsoft.com/en-us/library/cc179143(v=office.14).aspx
Regards,
Steve Fan
TechNet Community Support

Unable to add account to Outlook 2010 for email address under custom domain

I am unable to add a new account in Outlook 2010 for an email account set up under a custom domain.
Can anyone explain why login credentials that work for outlook.com (successful access to email inbox) return an authentication failure (401 error) when used to test connectivity via https://testconnectivity.microsoft.com?
Details:
I set up a custom domain at https://domains.live.com and did the following DNS configuration steps at my web hosting company following instructions from domains.live.com:
Created custom MX record
Created CNAME record [name:] autodiscover.jrergonomics.com [value:] autodiscover.outlook.com.
I created email addresses at domains.live.com > jrergonomics.com > Member accounts and tested by successfully logging in to outlook.com.
When I try to add either account to Outlook 2010, I get a popup box with this information:
Title: "Windows Security"
Connecting to [email protected]
[[email protected]]
[ ] Remember my credentials
[ OK ] [ Cancel
The credentials that I use successfully to log in to outlook.com don't work here; I get the popup box 3-4 times and then the Outlook 2010 Add New Account dialog displays an error:
"An encrypted connection to your mail server is not available. Click Next to attempt using an unencrypted connection."
Clicking Next results in an error message:
"Problem Connecting to Server"
I have tried verifying the connectivity using https://testconnectivity.microsoft.com:
<?xml version="1.0" encoding="utf-8"?>
<testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to test Autodiscover for [email protected]." resultdescription="Testing Autodiscover failed." additionaldetails="" elapsedMilliseconds="40517">
<children>
<testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting each method of contacting the Autodiscover service." resultdescription="The Autodiscover service couldn't be contacted successfully by any method." additionaldetails="" elapsedMilliseconds="40517">
<children>
<testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to test potential Autodiscover URL https://jrergonomics.com/AutoDiscover/AutoDiscover.xml" resultdescription="Testing of this potential Autodiscover URL failed." additionaldetails="" elapsedMilliseconds="21181">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name jrergonomics.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 64.90.49.188" elapsedMilliseconds="146">
<children />
</testresult>
<testresult status="Error" errorid="c716c7b4-a473-4ca4-8859-fc9c5bb12ad1" contentUrl="http://go.microsoft.com/fwlink/p/?LinkId=133210&v=ExRCA.1&id=B2E81FE1-5A94-4d07-9D58-AD483268A72A" testdescription="Testing TCP port 443 on host jrergonomics.com to ensure it's listening and open." resultdescription="The specified port is either blocked, not listening, or not producing the expected response." additionaldetails="A network error occurred while communicating with the remote host.
" elapsedMilliseconds="21035">
<children />
</testresult>
</children>
</testresult>
<testresult status="Error" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to test potential Autodiscover URL https://autodiscover.jrergonomics.com/AutoDiscover/AutoDiscover.xml" resultdescription="Testing of this potential Autodiscover URL failed." additionaldetails="" elapsedMilliseconds="4982">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name autodiscover.jrergonomics.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 157.56.244.217, 157.56.234.137, 157.56.236.89, 157.56.240.137" elapsedMilliseconds="376">
<children />
</testresult>
<testresult status="Error" errorid="c716c7b4-a473-4ca4-8859-fc9c5bb12ad1" contentUrl="http://go.microsoft.com/fwlink/p/?LinkId=133210&v=ExRCA.1&id=B2E81FE1-5A94-4d07-9D58-AD483268A72A" testdescription="Testing TCP port 443 on host autodiscover.jrergonomics.com to ensure it's listening and open." resultdescription="The specified port is either blocked, not listening, or not producing the expected response." additionaldetails="A network error occurred while communicating with the remote host.
" elapsedMilliseconds="4605">
<children />
</testresult>
</children>
</testresult>
<testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to contact the Autodiscover service using the HTTP redirect method." resultdescription="The attempt to contact Autodiscover using the HTTP Redirect method failed." additionaldetails="" elapsedMilliseconds="14148">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name autodiscover.jrergonomics.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 157.56.244.217, 157.56.234.137, 157.56.236.89, 157.56.240.137" elapsedMilliseconds="21">
<children />
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing TCP port 80 on host autodiscover.jrergonomics.com to ensure it's listening and open." resultdescription="The port was opened successfully." additionaldetails="" elapsedMilliseconds="59">
<children />
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is checking the host autodiscover.jrergonomics.com for an HTTP redirect to the Autodiscover service." resultdescription="The redirect (HTTP 301/302) response was received successfully." additionaldetails="Redirect URL: https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml

HTTP Response Headers:
Connection: close
Pragma: no-cache
Cache-Control: no-cache
Location: https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml
" elapsedMilliseconds="45">
<children />
</testresult>
<testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to test potential Autodiscover URL https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml" resultdescription="Testing of this potential Autodiscover URL failed." additionaldetails="" elapsedMilliseconds="14021">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Attempting to resolve the host name autodiscover-s.outlook.com in DNS." resultdescription="The host name resolved successfully." additionaldetails="IP addresses returned: 157.56.241.102, 157.56.232.166, 157.56.245.70, 157.56.245.166, 157.56.236.214, 157.56.236.6" elapsedMilliseconds="191">
<children />
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing TCP port 443 on host autodiscover-s.outlook.com to ensure it's listening and open." resultdescription="The port was opened successfully." additionaldetails="" elapsedMilliseconds="84">
<children />
</testresult>
<testresult status="SuccessWithWarnings" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Testing the SSL certificate to make sure it's valid." resultdescription="The certificate passed all validation requirements." additionaldetails="" elapsedMilliseconds="248">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server autodiscover-s.outlook.com on port 443." resultdescription="The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate." additionaldetails="Remote Certificate Subject: CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US, Issuer: CN=Microsoft IT SSL SHA2, OU=Microsoft IT, O=Microsoft Corporation, L=Redmond, S=Washington, C=US." elapsedMilliseconds="163">
<children />
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Validating the certificate name." resultdescription="The certificate name was validated successfully." additionaldetails="Host name autodiscover-s.outlook.com was found in the Certificate Subject Alternative Name entry." elapsedMilliseconds="1">
<children />
</testresult>
<testresult status="SuccessWithWarnings" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Certificate trust is being validated." resultdescription="The certificate is trusted and all certificates are present in the chain." additionaldetails="">
<children>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US." resultdescription="One or more certificate chains were constructed successfully." additionaldetails="A total of 1 chains were built. The highest quality chain ends in root certificate CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE." elapsedMilliseconds="34">
<children />
</testresult>
<testresult status="Warning" errorid="1339c33a-8f21-427b-a323-4cee1a13f517" contentUrl="" testdescription="Analyzing the certificate chains for compatibility problems with versions of Windows." resultdescription="Potential compatibility problems were identified with some versions of Windows." additionaldetails="The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled." elapsedMilliseconds="4">
<children />
</testresult>
</children>
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Testing the certificate date to confirm the certificate is valid." resultdescription="Date validation passed. The certificate hasn't expired." additionaldetails="The certificate is valid. NotBefore = 2/18/2014 11:41:01 PM, NotAfter = 2/18/2016 11:41:01 PM" elapsedMilliseconds="0">
<children />
</testresult>
</children>
</testresult>
<testresult status="Success" errorid="00000000-0000-0000-0000-000000000000" contentUrl="" testdescription="Checking the IIS configuration for client certificate authentication." resultdescription="Client certificate authentication wasn't detected." additionaldetails="Accept/Require Client Certificates isn't configured." elapsedMilliseconds="804">
<children />
</testresult>
<testresult status="FatalError" errorid="734044ef-11c2-4e30-9ee6-450d49e9d92c" contentUrl="" testdescription="Attempting to send an Autodiscover POST request to potential Autodiscover URLs." resultdescription="Autodiscover settings weren't obtained when the Autodiscover POST request was sent." additionaldetails="" elapsedMilliseconds="12692">
<children>
<testresult status="FatalError" errorid="6c458392-3a8c-4bc2-942e-7ab533744106" contentUrl="" testdescription="The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml for user [email protected]." resultdescription="The Microsoft Connectivity Analyzer failed to obtain an Autodiscover XML response." additionaldetails="An HTTP 401 Unauthorized response was received from the remote Unknown server. This is usually the result of an incorrect username or password. If you are attempting to log onto an Office 365 service, ensure you are using your full User Principal Name (UPN).
Headers received:
RequestId: 842d50d9-3e33-4627-8804-98fa0b02070c
X-DiagInfo: CH1PRD0910CA013
Content-Length: 0
Cache-Control: private
Date: Mon, 31 Mar 2014 04:57:26 GMT
Server: Microsoft-IIS/7.5
WWW-Authenticate: Basic Realm=""
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET


HTTP Response Headers:
RequestId: 842d50d9-3e33-4627-8804-98fa0b02070c
X-DiagInfo: CH1PRD0910CA013
Content-Length: 0
Cache-Control: private
Date: Mon, 31 Mar 2014 04:57:26 GMT
Server: Microsoft-IIS/7.5
WWW-Authenticate: Basic Realm=""
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET
" elapsedMilliseconds="12691">
<children />
</testresult>
</children>
</testresult>
</children>
</testresult>
</children>
</testresult>
</children>
</testresult>
</children>
</testresult>

Hi,
Since this is an Exchange forum and your issue is related to domain.live.com, I recommend you contact with domain.live.com support to get quicker and more professional help：<cite class="_Vc">https://domains.live.com/support/
</cite>
Thanks for your understanding in advance.
Best regards,
Angela Shi
TechNet Community Support

Personal tags in Retention Policy only working in OWA, not Outlook 2010 client

Version: Exchange 2010 SP2
Client: Office Professional Plus 2010 SP1
As we don't want to enforce retention or archiving policies, but still give users the options to add tags to folders I set up new Retention Policy with the following tags only:
-Personal 1 Year move to archive with age limit of 365
-Personal 2 Year move to archive with age limit of 730
After enabling the Archive for a test user and adding their mailbox to the retention policy, in Outlook client assigned the "Personal 1 Year move to archive" tag (from Ribbon) to a folder with email going back several years. I ran Folder Assistant
in PS for that mailbox, but nothing happened.
I then assigned same tag to same folder using in
OWA and it worked immediately after running the Folder Assistant.
ManagedFolderWorkCycle is set with default setting of 1 day.
I have seen other posts and have tried the above in non-cached mode with no change.
I posted this in the Partner Network forum too but not much luck there
Has anyone come across this before?
Thanks,

I decided to document exact steps trying to use Message Management on a different mailbox. Steps and results below. Note all these steps
were with Outlook in online mode:
Executive summary
Adding tags to a folder in OWA works as expected. The same process in Outlook client (even in Online mode) does not.
1. Enabled Archive for mailbox
2. Assigned Policy
3. Opened Mailbox in Outlook client (2010 Professional Plus SP1)
4. Assigned 1 Year tag to a folder with emails going back 2+ years
5. Ran "Start-ManagedFolder Assistant" on Exch Svr
6. Opened mailbox in OWA, folder does not show as having policy assigned
7. Opened Outlook
8. Checked in Ribbon if policy still assigned to folder, none showing as selected
9. Checked Archive, only some mails moved to archive, many that are much older than 1 year not moved
10. Re-set same tag in Ribbon
11. Closed Outlook, re-opened, tag still not showing as assigned
12. Opened Mailbox in OWA
13. Added 1-year tag to another folder with emails going back 2+ years
14. Re-ran StartManagedFolderAssistant on Exch Svr
15. Opened Mailbox in OWA
16. All emails correctly matching the tag moved to the archive
17. Policy added to folder in OWA showing as assigned correctly
18. Policy added to folder in Outlook not showing as having a tag assigned
19. Opened Outlook
20. Tags in Ribbon still not showing as having policy assigned
21. Properties of folder changed through Outlook showing as having “Parent Policy”
22. Properties of folder changed through OWA showing correct tag/policy

Domain policy to disable hyperlinks in Outlook 2010?

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