DON'T HAVE A HELP TAB IN MY MENU BUTTON. CANT EVEN COPY A URL IN MY ADDRESS BAR OR REFRESH IT ?

Question

how on earth can you help people when all you do is direct them to another page to click on something that doesn't help. this new version is awful . i cannot even put a url address in my address bar, nor can i refresh the address bar as it won't highlight at all. i keep going to all sorts of help pages and they are no help at all. i have used firefox for years and never had so much trouble with anything. the worse thing is your support and not being able to talk to any about anything. as it is i have to go all over just to find maybe an answer to this.i am using a background theme that i used before the new updated version and had no problems with it. if your themes are not compatible then why have them ??? the address bar problem is not present if i get rid of the theme and use the plain boring theme that you have . all i want to know is why this issue is happening with the theme i am using. and if possible it would be nice to get an answer in my email so i don't have to click on a dozen help pages trying to find it . thank you ..
_{edit by a moderator: if you want to be able to discuss the issue with someone, don't do it in a shouting format (all uppercase), as this is considered rude on the internet - therefore i have converted your text into normal characters. in addition i have removed your address from public display since you will be notified per mail once somebody replies to the thread anyway. (philipp)}

Answer 1

'''What is your support question?''' This? <br />CANT EVEN COPY A URL IN MY ADDRESS BAR OR REFRESH IT ?
A number of other users have mentioned a similar problem. <br />
Chances are that you have an add-on installed that isn't completely compatible with Firefox 29. '''You''' need to figure out the culprit and disable it until an update for that add-on is available.
If so, '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
*In Firefox 29.0 and above, click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
*In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on ''Help'' (or click on ''Help'' in the Menu bar, if you don't have a Firefox button) then click on ''Restart with Add-ons Disabled''.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".<br>
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''