Don't Have Serial Number for Premiere, Only Photoshop?

For Christmas 2012 I received Adobe Premiere and Photoshop Elements 11 and put these programs on my windows desktop. I recently purchased a new windows laptop and wanted to put these two programs on it so I could edit photos and videos on the go. I had the install disk but not the serial numbers so I logged in to my Adobe account and went to 'My Products.' But when I went to this, it only showed Photoshop Elements 11,  not Premier. I have both programs installed on my desktop but only one appears on my account? What is going on and how can I find the serial number for Premier?

static_unit
Adobe has changed the format for the Adobe Chat contact, but it should be working "under the hood" the same...let us see what they have done with the tried and true route...
You should be seeing the following first in your path to Adobe Chat
When you click on the area where it says
Chat
24 hours a day, 7 days a week
you should then see the following
Fill in the required information. Then...
At this point, you should be able to click on "Start Chat" and begin the communicate with Adobe Chat on
the top of "Serial numbers and redemption codes"
Is that not happening? As you see, I got that far with the path, but stopped short of hitting "Start Chat".
Please let us know the outcome.
Thanks.
ATR

Similar Messages

  • I downloader Adobe premiere Elements 9 because computer crashed.  Don't have serial number anymore.  How do I obtain it?

    I downloaded Adobe premiere Elements 9 because computer crashed.  Don't have serial number anymore.  How do I obtain it?

    tamod
    What computer operating system is involved? I will assume Windows 7, 8, or 8.1 64 bit for now.
    If your Premiere Elements 9 was registered when first installed, the serial number for it may be at Adobe.
    Please go to the Adobe web site http://www.adobe.com, sign in with your Adobe ID and Password, in the Search field type My Products.
    Then follow the My Products link to your products. In the Your Products list find Adobe Premiere Elements 9 and click on it to reveal the serial number.
    After Premiere Elements 9 is installed, remember to download and install the 9.0.1 Update from
    Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
    I have assumed that your program is on a Windows computer.
    We will be watching for your progress.
    ATR

  • Hard drive crashed, replaced drive and need to reinstall CS5 Extended but I don't have serial number, only product code on box. How do i get my serial number?

    hard drive crashed, replaced drive and need to reinstall CS5 Extended but I don't have serial number, only product code on box. How do i get my serial number?

    Beamer96 if the software has been registered then it will be under your account at http://www.adobe.com/.  You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  • I buy app keynote but I Don't have serial number.Help me please.

    I buy app keynote but I Don't have serial number.Help me please.

    This means you have the iWork '09 trial installed. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user. Yvan Koenig has written an AppleScript that removes the files. You can find it on his box.com account in for_iWork'09 > other_iWork'09 items > uninstall iWork '09.zip.

  • How can I get the serial number for Premiere 11?

    In october 2012 I´ve bought a bundle pack with Photoshop Elements 11 and Premiere 11. After a hard disk crash i was about to reinstall them both but my wife has trown the envelope in the garbage... = No Serial number available!!
    I´ve registered the serial number for Photoshop Element 11 on Adobe, but not the key for Premiere (they are on the same dvd).
    How can I get the serial number for Premiere 11?

    I do not think there is any way for anyone here to help you (we are just other users) so you are going to have to contact Adobe
    Forum for Download & Install & Setup problems
    http://forums.adobe.com/community/download_install_setup
    Chat http://www.adobe.com/support/download-install/supportinfo/
    -or http://www.adobe.com/support/chat/ivrchat.html
    And tell your wife to be more careful about throwing things away

  • I have serial number for Lightroom 5 and the 30 day trial need a place to activate

    I have serial number for Lightroom 5 and the 30 day trial need a place to activate

    This is where the problem is I already installed the Trial version but not the one I should have.   On their download site it shows
    how many days that are left  of the 30 days.   Wont let me do trial again will I have to finish my trial time?  you don't get any help from someone from Adobe it is a circle jerk of musical chairs. Thank You for your help God's blessing on you!
    JimHess <[email protected]> wrote:
    =============
    JimHess  created the discussion
    "I have serial number for Lightroom 5 and the 30 day trial need a place to activate"
    To view the discussion, visit: https://forums.adobe.com/message/6986791#6986791

  • My Macbook was stolen I don't have serial number to track it

    My Macbook was stolen in Lisbon, Portugal, and I don't have serial number to track it. I bought it on September, 2012 on Amazon.com.
    I wrote to Amazon and they answer below.
    Could you send the serial number to track the computer:
    Hello, I understand that you wanted to have the serial number for Apple MacBook Pro from order #104-6894665-3498643. I'm sorry to hear about what happened to your pc. Surely, Amazon.com is ready to assist you in this matter. However, I would suggest that you consult the manufacturer first to check as they are knowledgeable for their products. 
     Please tell them that you bought the item from us. If they want a proof of purchase, they should accept a copy of your order summary. You can view and print an invoice for your orders through Your Account (http://www.amazon.com/your-account). I hope this helps.We look forward to seeing you again soon.
    Best regards,
    Jackelyn C.

    If you ever registered your MacBook Pro using your Apple ID you may be able to get the serial number by going to your support profile. Follow the directions in this Apple article -
    Go to My Support Profile*.
    Sign in with your Apple ID.
    View your purchases in "My Products".
    Best of luck.

  • How do I download creative suite CS6 onto a new laptop (windows 8) - I have serial number for it? Tried normal download and it doesnt come up with anything to enter serial number

    How do I download creative suite CS6 onto a new laptop (windows 8) - I have serial number for it and its on my old laptop? Tried normal download and it doesn't come up with anything to enter serial number. and i got a z7 file that windows then asked how i wanted to open it?
    All I want to do is download and use InDesign and CS6 on my new laptop!

    Here are a couple of download links for CS6 applications:
    Download CS6 products
    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

  • I need a serial Number for lightroom and photoshop. Its working on the imac already, I am paying. Now want to install on the mac book. There are no adobe-mails...

    I need a serial Number for lightroom and photoshop. Its working on the imac already, I am paying. Now want to install on the mac book. There are no adobe-mails...

    dear jeff,
    its both the newest versions downloaded at adobe.com <http://adobe.com/>
    after testing i signed the contracted and i am paying
    the mail with the serial number got lost
    both apps are working on my imac
    now the should be installed on my book
    there are no informations in creative cloud about my problem.
    Am 04.03.2015 um 22:41 schrieb Jeff A Wright <[email protected]>:
    I need a serial Number for lightroom and photoshop. Its working on the imac already, I am paying. Now want to install on the mac book. There are no adobe-mails...
    created by Jeff A Wright <https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion <https://forums.adobe.com/message/7252990#7252990>
    Berndh38291059 what version of Photoshop and Lightroom are you installing?  Do you receive any specific error messages?
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7252990#7252990 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7252990#7252990
    To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
    Start a new discussion in Creative Cloud Download & Install by email <mailto:[email protected]dobe-v7.hosted.jivesoftwa re.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=47 86>
    For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>.
    Bernd Hoff
    Fotoproduktion
    Stoffeler Str. 26
    D- 40227 Düsseldorf
    +49 211 37 05 14
    +49 171 642 42 07
    [email protected]
    berndhoff.de

  • After I have put in the serial number for Premiere Elements 9, how do I install it?

    Greetings,
    Recently I used a serial number for Adobe Premiere Elements 9 on the website, But I have no idea how to download or install it. Can anyone tell me how to, or if I can?
    By the way, I have a 32bit installation of Windows 8.1
    Thank you.

    Deadawesome
    If you purchased the Photoshop Elements 9 Premiere Elements 9 bundle, then you should have 4 discs
    Mac Disc 1
    Mac Disc 2
    Windows Disc 1
    Windows Disc 2
    The Mac Disc 1 and Windows Disc 1 are for installing the program with your purchased serial number which should be on the labels of the plastic box that houses the discs.
    The Mac Disc 2 and Mac Disc 2 are the disc for installing Content (DVD Template, Movie Themes, Title Templates.....).
    If for some reason you do not have the disc 2, you can download the Premiere Elements 9 Content (at no charge) from Adobe. It is a longer process than using the disc for installing Content. So best find and use your Content disc. But the following is the link if you need to download that Content
    http://www.adobe.com/special/premiereel/downloads/
    Please explain what you meant when you wrote
    when I use the disc, it says "Install Premiere Content" which doesn't seem to work
    How doesn't it work...does it go through the process, it look complete, but you do not see the Content, or something else?
    Above all, do not forget to install the 9.0.1 Update after you have successfully installed the program without or without Content.
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4929
    Please update us on your progress.
    Thank you.
    ATR

  • How do I reinstal Acrobat XI.  I have serial number for product.

    How do I reinstal Acrobat XI.  I have the serial number for the purchased product.  Can't find how to do download.

    Hi conniee22454413,
    You might refer the KB doc link mentioned below to download Acrobat XI:
    Download Acrobat products | Standard, Pro | XI, X
    Once downloaded, you can activate the software with the serial number that is provided to you.
    Now, try and then let me know if you need further assistance.
    Regards,
    Anubha

  • Have serial number for upgrade but not the original

    My system has crashed and I am reinstalling everything...I have my Web Creative Suite C4 disks and serial number, but none of the products needed to verify the upgrade. What do I do?

    Hi RJ grossfeld,
    You need to contact Adobe Customer service to unlock the serial number for activation.
    You can reach our chat support at http://adobe.ly/yxj0t6
    Regards,
    Rave

  • Traveling, don't have serial number, app is asking for serial number...

    Hi, can anyone help me out.
    Im traveling in india right now and using aperture for my photo editing. it was fine until recently, and now its asking for a serial number every time i open it. I dont have that serial number, it is at home. I tried finding an a support email address, but i can't find one, only phone numbers. oh and i have the latest update.
    anyone have any solutions??
    Thank you!

    static_unit
    Adobe has changed the format for the Adobe Chat contact, but it should be working "under the hood" the same...let us see what they have done with the tried and true route...
    You should be seeing the following first in your path to Adobe Chat
    When you click on the area where it says
    Chat
    24 hours a day, 7 days a week
    you should then see the following
    Fill in the required information. Then...
    At this point, you should be able to click on "Start Chat" and begin the communicate with Adobe Chat on
    the top of "Serial numbers and redemption codes"
    Is that not happening? As you see, I got that far with the path, but stopped short of hitting "Start Chat".
    Please let us know the outcome.
    Thanks.
    ATR

  • How come I don't have serial number button for FCP academic version?

    I just received the Academic Version FCP and on the installation disk, there is no button to install the serial number or user information.

    FCS comes with the serial numbers printed on the front of the getting started booklet. If you don't have that, you'll need to call Applecare. In the box you should find a card with Applecare phone support numbers.
    Give them a call. New purchases come with 90 days support for installation issues.
    x

  • Somebody have a serial number for premiere pro cc 7.2.2? thanks ;-)

    .Premiere Pro

    shooternz wrote:
    Doesnt he have to pay for it as well?
    Stop it.  You're making it sound like he might be trying to steal something.  The implications are just... wrong!
    Meanie!

Maybe you are looking for

  • Windows 7 can't recognize my Seagate GoFlex 3TB external drive

    I can create backups using the Seagate go flex home software, but I want to do a windows backup and image on my Seagate.  I've connected it via usb as well, but windows doesn't see it in device manager or computer mgmt.

  • How I Got iTunes to Work After the Latest (So-Called) Update

    Does anyone at (cr)Apple test updates before releasing them?!! My iTunes, as I see has happened with many, MANY others, would not open after downloading the latest update. Here's what I did to fix this issue: 1. Go into Windows Control Panel, click o

  • Invalid Signature Exception in Swift Receiver Channel

    Hi, We are using sap swift package for PI.We have BCM signing the file in ECC and PI validating the signature before sending the file out to the bank via the swift broker. We have configured as per these notes Note 1144603 - BCM: Back-end signature f

  • 39L4333DG - cannot display Flash content in web browser

    Hello, When I try to access Flash sites the web browser shows 'Missing plugin' in the frame where flash player should display the content. Am I omitting anything? I have installed the latest firmware: 7.1.90.34.01.1. For a 2013 TV it is annoying not

  • Dp/snp changes in production support

    Hi sap gures APO DP/SNP- productionm support, which kind of changes or Enhancement we can do in DP/SNP, please let me know, i am new for this project.. Regarding R.suresh Kumar