Don't know my security questions, how do I fix?

When I try to download something from iTunes it asks me for my security but I do not remember them (I made my account on i messages on my iPod). When I try to get them to send the email to reset it does not arrive on my inbox (I have checked spam and all mail and deleted and everything for that matter). My email is a gmail account and it is correct on my iTunes account (get spam from them all the time). Please help!!

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92614)

Similar Messages

HT4798 If I don't know my security questions how can I reset it?

If I don't know my security questions how can I reset it?

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(80618)

HT5312 why do you have to answer security questions to reset them, if you don't know your security questions how are you able to reset them?

I don't understand this. Why can't you send an email to reset the questions or give you the answers?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

TS3297 I don't know my security questions how can I change them

How can I change my security questions

Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(85456)

IF YOU DON'T KNOW YOUR SECURITY QUESTIONS, HOW ARE YOU SUPPOSED TO RESET THEM?

I registered with Apple 3 years ago. This year I bought a new HP Laptop and an iPad 3. I tried downloading something that I needed for school and it asked me for my security questions. I set these questions 3 years ago. There is no way to reset the questions without Apple sending you a riduculous email saying that the only way to reset the questions is to call Apple. When you call Apple, in order to talk to someone who actully knows what they are talking about, they say you have to pay $19.95. What am I supposed to do?

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

I DON'T KNOW MY SECURITY QUESTIONS BECAUSE MY DAD MADE THIS ACCOUNT A FEW YEARS AGO! HOW DO YOU CHANGE THEM!?

I DON'T KNOW MY SECURITY QUESTIONS BECAUSE MY DAD MADE THIS ACCOUNT A FEW YEARS AGO! HOW DO YOU CHANGE THEM!?

So how do I change it

Hi I can't purchase in itunes, I don't know the security questions! The email set up to recover is not a real email my daughter set it up please help how can I fix this?

Hi I can't purchase on itunes as I don't know the security questions, the email to retrieve answers is not a valid email my young daughter set it up wrong please help!

You won't be able to change the rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to udate your rescue email address for potential future use : http://support.apple.com/kb/HT5312

I don't know my security questions...

I don't know my security questions and I can't figure them out. I tried looking at different pages and I still cant figure out where the link is to send an email to reset the questions. How do I reset them?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104070)

I don't know my security questions, and I don't have a rescue email. what do I do?

I don't know my security questions, and I don't have a rescue email. what do I do?

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

What can i do? i forgot my password (iCloud) and i don't know the security questions also, the email that was set up with that account was deleted a long time ago, so i cannot update my applications on my iphone 4S.... THANK YOU!!!!

URGENT What can i do? i forgot my password (iCloud) and i don't know the security questions also, the email that was set up with that account was deleted a long time ago, so i cannot update my applications on my iphone 4S.... THANK YOU!!!!

Try the methods described here in this link: Apple ID: All about Apple ID security questions
If neither your recovery email works nor do you know the answers to the security questions, you need to give Apple Support a call - only they will be able to help you. See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html

I just created an iCloud email and I want to use that email for my iTunes account as well. I need help suiting the old apple I'd because I do not remember anything associated with that email and I don't know the security questions

I just created an iCloud email and I want to use that email for my iTunes account as well. I need help switching the old apple ID because I do not remember anything associated with that email and I don't know the security questions or the login for that old email.

You cannot do that. The AppleID you used to create the iCloud account is an active primary email address. The email address you created with the iCloud account is also an active primary email address (all Apple domain email address automatically become AppleIDs as well). You cannot replace the primary email address on one active AppleID with the primary email address on another, active AppleID.
You can use your iCloud email/AppleID with iTunes, but it will be a separate account, so all your previous purchases remain tied to the other AppleID you have.
I don't understand your statement that you could not remeber your old AppleID password, as you would have had to use it to create the iCloud account in the first place (the first step of creating the iCloud account required you to login with your existing AppleID and password)?

I don't know my security questions and don't know what to do it won't let me use iTunes even though I know my password what do I do?

I don't know my security questions what do I do?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102790)

Hey I have a problem. I want to change my rescue email address as somehow apple has the wrong one but I don't know my security questions - but you need one to change the other. Any help?

hey I have a problem. I want to change my rescue email address as somehow apple has the wrong one but I don't know my security questions - but you need one to change the other. Any help?

You can get your Security Questions reset by contacting iTunes Support at either of the two links below. Select the best options for your issue, or provide specific information. Let them know you are contacting them concerning Forgotten Security Questions. They will get back to you via your primary email address, usually within 24 hours. Once your Security Questions have been reset, you will be able to go in and reset your Rescue email address on your account:
http://www.apple.com/support/itunes/ww/
or by email:
http://www.apple.com/emea/support/itunes/contact.html
Cheers,
GB

I can't make purchases with my Apple ID becuase I don't know the security questions and the reset password is old and doesn't exist anymore. What should I do?

I can't make purchases with my Apple ID becuase I don't know the security questions and the reset password is old and doesn't exist anymore. What should I do?

Per the quote below from If you forgot the answers to your Apple ID security questions - Apple Support
contact: Apple ID: Contacting Apple for help with Apple ID account security - Apple Support
If you can't reset your security questions
Contact Apple Support in either of these circumstances:
You don't see the link to send a reset email, which means you don't have a rescue address.
You see the link to send a reset email, but you don't have access to email at the rescue address.

HT5312 But if I don't remember my security questions, how am I supposed to register a rescue email???

What the title says

Hawk4280 wrote:
I don't remember my security questions, how am I supposed to register a rescue email???
You can only set up and/or change a Rescue Email Before you forget the questions/answers.
For Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

Don't know my security questions, how do I fix?

Similar Messages

Maybe you are looking for