Don't know what to make of Mac Defender?
Is Mac Defender a good product? It showed up on my computer and asked me to register, though it seems impossible as it asks for a serial number of the product which I don't have
All the news sites have the details on new malware.
New 'MACDefender' Malware Threat for Mac OS X - Mac Rumors
MacInTouch
MacFixit
AppleInsider
Discussions over on Snow Leopard community.
Mac OS X v10.6 Snow Leopard
Similar Messages
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My computer has been spontaneously restarting itself. This last time I wasn't even at the keyboard, I was across the room. I don't know what to make of it, completely baffled. I'd love some help on this, and if it could come in layman's terms I'd love it even more.
Hi ...
Try Troubleshooting the MagSafe adapter
If the Mac freezes, it may be a preference setting.
Check System Preferences > Energy Saver
See if Restart automatically if the computer freezes is selected. If it is, deselect that box. -
Something keeps trying to download on my mac and I don't know what it is. It is not in the apple store and just comes out nowhere and request for my password to download something and I don't know what it is. How to make this stop? It pops up every single day.
Erica,
I can, with 99.99% certainty, tell you that you are absolutely right in not wanting to download or install this "Helper," whatever it is (but we can be equally certain it would not "help" anything).
I cannot comment as to Oglethorpe's recommendation of 'adwaremedic'; I am unfamiliar with it. His links to the Apple discussion and support pages warrant your time and attention.
It might be really simple -- Trying looking in your Downloads folder, trash anything that you don't know with certainty is something you want to keep, and then Secure Empty your Trash. Then remove the AdBlock extension, LastPass, and Web of Trust extensions to Safari and re-boot. If the issue goes away, still be extraordinarily careful in the future.
Unfortunately, it's probably not going to be that simple to get rid of, in which case I'd then try the line by line editing in HT203987.
I have no further suggestions (other than a complete wipe and re-install...but that's a pain because trying to restore from Time Machine would simply ... restore the Mal).
For the rest of us, please post when you find a solution.
Best.
BPW
(Also, try to edit your second post -- black out your last name on the screenshot and re-post it for others) -
Hi everyone,
I am having a problem with my Mac OS X 10.7.5 mac book air , there are constant pop pups and small windows with ads blinking constantly opening up on my safari in front of everything?? it is constantly interupting me and makes me mistakingly click on it then another new windows open behind the one im using..
I am not too sure if thats a virus or trojan.. I always thought that macs didn't get virus? this looks like one to me… any experts around? please help me fix it with your instructions? really don't know what to do... thanksThose are not viruses. You have probably installed some malware:
The Safe Mac » Adware Removal Guide
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware. -
Attempting to connect my MacBook to my 4s iPhone. I have had them connected in the past to use the "hands off" function. Today it tells me "network unavailable" make sure network access is enabled. I don't know what to do. I love the hands off feature as my iPhone is never with me when on my mac! I'm not sure what to do. Both are "discoverable" via bluetooth and show up on each device but when I try to connect it says "network unavailable". HELP!
An iPhone will not pair via Bluetooth to a computer (Mac or Windows) except for personal hotspot and then only if your cellular plan supports it. https://discussions.apple.com/docs/DOC-7722
If you are attempting to use Handoff/Continuity, that does involve Bluetooth but the devices are NOT paired; Bluetooth just needs to be on and the devices in range of each other. The following may help with Handoff/Continuity issues: http://support.apple.com/kb/TS5458 -
I have a Mac leopard. Did a recent recommended update. When it finished,I restarted then a window came up to enter Master Password. I don't know what it is and when I try to enter one, the window shakes so I am unable to use computer at all.
Please confirm exactly what Mac this is, and what 'recent update' you installed.
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I am trying to find the serial number that is required by itunes for troubleshooting. But the trouble is, I don't know what it is.
My computer is a HP (not a MAC). I have the itunes serial number. Before loosing my almost 5000 songs I was using an
older version of itunes. I thought if I upgraded to the new version that I would get my itunes back. When I noticed the songs
were gone was when I was taking saved items from my documents into a new 500G hard drive I bought yesterday. After
loading a bunch of stuff it (not any itunes) I went into itunes and ALL of my songs were gone. What happened? What should
I do? & Where is that serial number they are talking about?Hi Susan,
Not sure why your post ended up in the Apple Server section but here goes.
By default your music should be located in one of the following locations
which you can see by clicking on My Computer
Windows XP - C:\ - Documents & Settings - Username (your name or your login name) - My Music - iTunes
Windows Vista/7 - C:\ - Users - Username - My Music - iTunes
it's unlikely your music has been wiped and more likely that iTunes can't find the library file that tells it what music is in your collection and where it's located. This can happen if you renamed or moved one of the folders above to something/somewhere else. Another idea is to do a search and look for files in a format used by iTunes such as .mp3 or .aac which might show you where they are.
Hope that helps
Beatle -
On my G5 mac at work, I am getting - don't know what to call it - looks like extraneous matrix type code around prompt windows and in applications. Sometimes I will get large shapes of colors, yellows, magentas, cyans. Anyone else experience this?
I will attach a recent screen shot of a print window I opened and the extra code is above and below the window. There are matrix type blocks of code and then lines under the window. I get this all the time and it is getting worse.
Any help to get rid of it would be appreciated.
Thanks
TatteredSkullIt's likely the Video card, or possibly heat.
At the Apple Icon at top left>About this Mac.
Then click on More Info>Hardware and report this upto *but not including the Serial#*...
Hardware Overview:
Machine Name: Power Mac G5 Quad
Machine Model: PowerMac11,2
CPU Type: PowerPC G5 (1.1)
Number Of CPUs: 4
CPU Speed: 2.5 GHz
L2 Cache (per CPU): 1 MB
Memory: 10 GB
Bus Speed: 1.25 GHz
Boot ROM Version: 5.2.7f1
Get Temperature Monitor to see if it's heat related...
http://www.macupdate.com/info.php/id/12381/temperature-monitor
iStat Menus...
http://bjango.com/mac/istatmenus/
And/or iStat Pro...
http://www.islayer.com/apps/istatpro/
If you have any temps in the 70°C/160°F range, that's likely it. -
I'm trying to migrate my CS4 from my old Mac to my new one. When trying to open photoshop, i get a message saying "Licensing for this product has stopped working." And "Error: 150:30" I don't know what to do from here. Can someone help me? Thanks.
"Migrating" and/or "transferring" an application is not just asking for trouble but demanding it!
Always install an Adobe application from scratch, from the original media: CD or download. -
My Mac Pro all of a sudden would not turn on. It beebs 3 times, pauses, and then does it again. I don't think I have downloaded anything recently and I don't know what to do!
3 beeps usually means a Ram problem, have you added or removed Ram recently?
And I will assume that you do not have a Mac Pro, but that you have a portable, a MacBook Pro. -
I don't know what i need. I'am a mac user but i need to run quick books premier. This is the only software i need in windows . Could i have some advise in what is better for me, Bootcamp or Parallels
The Intuit rep said they don't "support" QuickbooksPremier on a "virtual machine." Do you know what I risk by using it, anyway? thanks for the advice about Boot Camp vs Parallels, BTW!
I use QuickBooks Pro for Mac, so I haven't had need to try any of the Windows versions in a VM. But I can't think why it wouldn't work. From within the VM, QuickBooks Premier would believe it is operating on PC hardware within Windows.
I would guess they mean that the multiple user support wouldn't work from within the VM. But I would think that would also work. Windows can see the Internet from within the VM, which means it can see your network. So if Windows can see the network, then QB Premier should be able to, too.
I know you can get Parallels as a demo, and maybe you could get QB Premier as trial software. So if you already have a retail copy of Windows to load into a VM, it would only cost you time to test what's possible. -
I don't know what it means "other" in "about this mac -- storage". Someone knows???
Like i said, when i'm at "about this mac --> more information --> storage" i don't know what it means "others". I want to know this cause i used 27 gb of "others". Thanks,
Francisco from Argentinafran.catena wrote:
Like i said, when i'm at "about this mac --> more information --> storage" i don't know what it means "others". I want to know this cause i used 27 gb of "others". Thanks,
Francisco from Argentina
Hi, have a look at this Discussion...
https://discussions.apple.com/message/16073912 -
I would like to update the latest Adobe Flash as mine is outdated, but it says it can't install as my antivirus software is preventing it and I need to allow it. My problem is I don't know what my antivirus software is or how to find it on my Mac OS X 10.9.5 to adjust the settings. Help
We don't know what it is either.
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Hi - clock in tool bar stuck, somebody in another post suggest bettertouchtool, but don't know what that is and can't get to magnifying glass next to clock, get the error-beachball. I'm a novice w/ Mac. Thx.
HI ..
Open a Finder window.
Select your user account on the left in the Sidebar. It has a small house icon.
Now open the Library folder then the Preferences folder.
Move the com.apple.systemuiserver.plist file from the Preferences folder to the Trash.
Restart your Mac.
edited by: cs -
HT1349 when i turn on my mac pro it is very slow I don't know what happen what should i do?
Dear Sir
I have a problem with my note book (Mac pro). when I turn on my note book it is very slow. I have to waite for long time I don't know what happen. how should I do?
yours.If you have a non-retina MBP then the noise is part of tye OSX startup routine. It is checking the optical drive, and is nothing to be alarmed about.
Ciao.
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