Don't know where to go for help
Long story short, my Mac Book Pro's hard drive ate itself Sunday. Not a big deal, took it into an Apple certified repair place in town. Come to find out Applecare was not registered like I thought it was(i bought it at same time as MBP 2 years ago). Obviously, hind sight says I should have verified the in store registration-- the computer was registered in store the applecare was not. The closest Apple store is a few hours away, so talking to someone from Apple isn't an immediate option. (btw, trying to get help on apple service online/phone is very difficult)
Am I hosed as far as the applecare is concerned?
If you have the original purchase receipt for the Extended AppleCare warranty then take it to the nearest store and speak to a human being so they can sight it and sort things out, if you've lost it then I'm afraid you're out of luck and will need to pay for the replacement yourself (or buy one and do it yourself).
Similar Messages
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I just updated iTunes to the latest version and now I can't play more than half of my songs. When I click on a song it comes back and states that it can't find it and prompts me to try and locate it. I don't know where to look. Help!!!!
Hi ldhong,
There are a few ideas in this article on how and where to look for missing iTunes media:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Hope this helps!
- Ari -
''dupe of https://support.mozilla.org/en-US/questions/910470''
I guess I have done enough and will check it out and see if I can get another Internet company as Firefox is to complicated for me.
I have been working on this for 3 days and have more to do in my life than fool with this. I have already posted the problem and don't know where to find the answer. I can't open SMS's and IM's in the pull down in Compose box on email page.Its known issue, see;
* https://bugzilla.mozilla.org/show_bug.cgi?id=713014
you can open a bugzilla account and follow the bug, but i think its fixed in nightly
* firefox.com/beta -
I RECENTLY PURCHASED WORKOUT MUSIC FROM POWER MUSIC. I HAVE DOWNLOADED THEM TO ITUNES. WHERE DO YOU LOOK FOR THE DOWNLOADED FILES IN ITUNES? I AM NOT REALLY COMPUTER SAVVY. I WOULD ALSO LIKE TO DOWNLOAD THEM TO MY MP3 PLAYER APPRECIAAND HOW DO I GO ABOUT DOING THAT? THANK YOU FOR ANY HELP. GREATLY APPRECIATED.
Please turn off your caps lock.
All caps indicates shouting, is considered rude, and is difficult to read. Many will not read such posts.
Your music will be in Library>Music on the left side of the itunes page.
Itunes only syncs with Apple devices. -
I am trying to change pixels to 1920x1920 in iphoto. I used crop, custom and it change. When I looked at my photo information it was 2000x2000. I have tried numerious times to no avail.....! I need the 1920 specific size for art show jurying. Love the ease of the iphoto, am new to mac, used adobe before, but seems it is better. So, any advice???? Thanks
crop to any square ratio (1x1 -- 1920x1920 -- any square) and then export the photo using a custom size with the maximum dimension of 1920 - cropping is actually by default just a ratio not a size - the size is set during export
LN -
When I downloan anything, I can`t find it when I go look for it, because I don`t know where to look.
Whenever I download anything, I don`t know where to look for it. I tried my downloads and documents and they were not there. How do I find them?
Did you download and save that file to your computer or did you click an "Add to Firefox" button to install the extension?
In case of the latter you should have to confirm this via two steps.
*https://support.mozilla.org/kb/customize-firefox-with-add-ons-plugins-and-extensions
*https://support.mozilla.org/kb/extensions-add-features-to-firefox
If you have saved the extension and see downloads in on the about:downloads page then you can use the right-click context menu to open the containing folder. -
I just got a macbook pro as a gift and i wanted to upgrade to mountain lion for free but i don't know where the laptop was brought? can anyone help me?
No one here would have any information as to where the MacBook Pro was purchased.
Contact the person who gifted the Mac.
Apple - See if you qualify for a free OS X Mountain Lion upgrade. -
I need to update my Iphone but I don't know where to begin. The phone is plugged into my computer, but I
don't know what to do after that. Thanks for any help!!Before updating, import all you photos to your computer (see http://support.apple.com/kb/HT4083) and back up your contacts (by syncing them with iCloud or another service such as Google, with a supported application such as Outlook or Address Book, or using an app like My Contacts Backup. Then open iTunes, click on the name of your phone on the left side, go to the Summary tab to the right and click on Check for Update.
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Hello! I understand I can download Adobe Illustrator CS2 for free but I don't know where to
Hello! I understand I can download Adobe Illustrator CS2 for free but I don't know where to. Can somebody help me out with this? Thank you very much.
Hello Stanislav,
to my knowledge these downloads in Download Acrobat 7 and CS2 products is subject to certain conditions, for example: "The serial numbers provided as a part of the download may only be used by customers who legitimately purchased CS2 or Acrobat 7 and need to maintain their current use of these products."
Hans-Günter -
Hi, how do I manage storage? Disk Utility says “other” is taking up most of my storage but I don’t know where to find “other". Please help!
For information about the Other category in the Storage display, see this support article. If the Storage display seems to be inaccurate, try rebuilding the Spotlight index.
Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:
iPhoto ▹ Empty Trash
Do the same in other applications, such as Aperture, that have an internal Trash feature. Then restart the computer. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation—not the mythical 10%, 15%, or any other percentage. You also need enough space left over to allow for growth of the data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
When Time Machine backs up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of recently deleted files. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as Backups. The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself. If you followed bad advice to disable local snapshots by running a shell command, you may have ended up with a lot of data in the Other category. Ask for instructions in that case.
See this support article for some simple ways to free up storage space.
You can more effectively use a tool such as OmniDiskSweeper (ODS) or GrandPerspective (GP) to explore the volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one. Note that ODS only works with OS X 10.8 or later. If you're running an older OS version, use GP.
Deleting files inside a photo or iTunes library will corrupt the library. Changes to such a library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS or GP can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
If you have more than one user account, make sure you're logged in as an administrator. The administrator account is the one that was created automatically when you first set up the computer.
Install the app you downloaded in the Applications folder as usual. Quit it if it's running.
Triple-click anywhere in the corresponding line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper 2>&-
sudo /Applications/GrandPerspective.app/Contents/MacOS/GrandPerspective 2>&-
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Paste into the Terminal window by pressing command-V. You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Ignore any other messages that appear in the Terminal window.
The application window will open, eventually showing all files in all folders, sorted by size. It may take a few minutes for the app to finish scanning.
I don't recommend that you make a habit of doing this. Don't delete anything as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with the app, quit it and also quit Terminal. -
Migration Assit , PC to MAC - The migration was successful, but I don't know where the files are. It says they're under a different user, 'owner' . I tried to access via sys pref/system/users&groups, but it asks for a password for owner which I don't have. What must I do to access my files?
My experience is with MS PC's I'm new with the MAC Book Pro.Then, see if this works:
Mac OS X 10.6 Help- If you forget your administrator password
If you are running Lion or Mountain Lion you may need to do the following to access the same utility:
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu. Enter resetpassword at the prompt and press RETURN. Follow instructions in the dialog window that will appear.
Or see Reset a Mac OS X 10.7 Lion Password and OS X Lion- Apple ID can be used to reset your user account password. -
I rented a movie on Apple TV but don't know where to find it and play it . Can anyone help?
I rented a movie on Apple TV but don't know where to find it and play it? Van someone help?
Hi cheryle36779349,
The free trial that we offer is for Acrobat (we don't offer trials of the online services). So, the first thing you need to do is download Acrobat from http://www.adobe.com/products/acrobat.html. When you launch it the first time after installing it, you should be prompted to accept the end-user license agreement.
Then, so convert PDF files to Word, choose File > Save as Other > Microsoft Word > Word Document.
Please let us know how it goes.
Best,
Sara -
I had a suscription that is over .Now I have a promotional code (for new suscription) but I don not know where introduce it ( I use PC)
Moving this discussion to the Adobe Creative Cloud forum.
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Where is the data file for the address book located, I need to restore mine from backup but don't know where it is to do so. Putting my Mac Pro onto icloud synching contacts resulted in duplicate and triplicates of the same cards. I have a few THOUSAND contacts and the last time this happened was on mobile me. that had a function where you could replace info on the mobile me server with info on the computer. I see no way to do that on the new cloud.
In the stupidly hidden user's Library->/Application Support/AddressBook/ labeled as AddressBook-v22.abcddb
For TM restores, see Pondini's TM FAQs for starters, since I don't use TM. -
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