Don't Look Now Criterion Blu-Ray. Was sent a version from a different country???????

Question

This is the email I sent customer service. They are refusing to replace it. They admitted the mistake, but it's still not fixed on the website. Can anyone help me get what I ordered?
This is what Bestbuy should have been shipped to me:
{removed per forum guidelines}
This is what Bestbuy shipped me: It's REGION B, which I believe you're not allowed to sell in the USA?
http://www.blu-ray.com/movies/Dont-Look-Now-Blu-ray/93848/
Sent to customer service via email:
I finally got my order of "Don't Look Now Blu-Ray" in the mail. It's the wrong Blu-Ray. I was sent a version that's from Germany and doesn't play on US Blu-Ray Players.
I thought I was purchasing the USA Criterion Edition. I went here;
http://www.bestbuy.com/site/dont-look-now-dvd-2-disc/26076224.p?id=21445&skuId=26076224
You will see it's the Criterion DVD. In this page there is a link to the Blu-Ray release. That is what I ordered.
When you go to that page; http://www.bestbuy.com/site/dont-look-now-blu-ray-disc/25579418.p?id=21445&skuId=25579418
I now see there is an additional link to a different Blu-Ray.
http://www.bestbuy.com/site/every-man-for-himself-criterion-collection-blu-ray/26093158.p?id=21445&s...
This page has the correct information for the Criterion Blu-Ray release of Don't Look Now, but it's listed under the movie "Every Man For Himself."
Obviously you guys have serveral things listed very long......
In summary I need to return the "GERMAN" Blu-Ray you sent me that will not play on "USA" Blu-Ray players and exchange it for the Criterion USA release that I thought I was ordered.
I hope we agree I shouldn't have to pay any additional fees or return shipping for this mishap.

Answer 1

Hello pinballmaster, 
It would certainly be frustrating to receive the incorrect version of a movie you ordered! Through my investigation, it doesn't appear that we even carry the German version of Don't Look Now, making the experience you describe very curious. I sincerely apologize for any hassle that this may have caused you. Furthermore, please know that I've brought the apparent listing error to the appropriate business team's attention for review. 
I was sadly unable to locate an order matching the information you registered with the forum, so I am sending you a private message to gather further details surrounding this order. You may check your private messages once you've signed into the forum by clicking the envelope icon in the top right corner of the page. 
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message