Don't see attachments in old emails on Outlook 2013

I can see the old emails (2012) on my outlook 2013 but without attachments, when log on in to the OWA or web access I can see the attachments.
Any advise?
Thanks
John

The most common cause I've seen for that kind of behaviour is where your .ost file (the local cache copy of your mailbox) has become corrupted at some point. That's especially true where the local copy of your mailbox shows one thing for old email,
while OWA (which obviously directly reflects the actual situation on the server) shows something different. Various things can cause it, including Outlook not being closed properly, and tends to happen more if your mailbox is particularly large. In my experience
once you hit / pass 10GB it'll still work, but you're more susceptible to issues.
The simplest option is to re-create the .ost file from scratch, so you have a fresh copy of your data from your Exchange server. Go into File, Account Settings, Account Settings..., then select the Data Files tab. You'll see your mailbox listed there and
if you select it and click Open File Location... it will open an Explorer window to that folder (saves trying to manually work out where it's saved). Close Outlook, and once closed simply rename the .ost file for your mailbox (you could delete it, but I like
to rename instead just in case so I have a backup plan). Now re-open Outlook, it will now connect and start to download all of your email again, and once it's completed you should hopefully find your old emails containing their attachments again.
Note, at the bottom of Outlook it will saying that it's synchronising folders while it downloads things. You'll know it's finished once the message changes to "All folders are up to date".  Do NOT close Outlook until that has completed otherwise you
risk causing the local cache to become corrupted again.
 

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