Don't you want my money?

Question

Just had a very poor experience with bestbuy.com.
Placed an order online and selected a store that had the item I wanted in stock for pickup. Within 5 minutes, I received an order cancelled notice with no explanation. I called the number on the notice and worked through the very confusing phone tree and got a rep. The first thing she asked was did I call the store to verify the item was in stock....ummm, no, I chose ythe store that showed the item was in stack...why would I have to call the store?
She said, " well, the item is out of stock." arghhhhhhh
OK, call ended.
So, I went back online and found the item again in a store in stock....this time I called the store. I was on put hold, #3 in th queue. Finally i was rung through. And it rang, and rang, and rang, and rang, and rang. I'd say several minutes went by before a recorded voice came on and asked if I wanted to be transfered to another store.
Well, needless to say I'm unhapppy and will take my business elsewhere.

Answer 1

Hello NoSale,
Ordering an item for store pickup generally streamlines your purchasing experience as you shouldn’t need to wander a store to find your products. It is regrettable to hear that our online systems may not have been accurate at the time of your order. Sadly, there may occasionally be a delay in our store systems updating inventory reflected on BestBuy.com. I apologize for any frustration this may have caused.
With that said, I’m sorry to hear your conversations with our phone support and when you attempted contacting a store may have been underwhelming. I’m glad that you replaced your order, and that it was ready for pickup according to your last post. Using the information you registered with the forum, I was able to see you’ve picked up your items already.
If you should need further assistance, please let us know!
Cheers, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message