Done a Security Wipe and now can't set up my email & BBM
Hi
I did a security wipe on my Blackberry. I cannot open my BBM, I cannot setup my Gmail.
When i try to setup my email and BBM the "Blackberry ID Sign in" pops up on my phone.
I enter my username and password, and it still appears to be incorrect. When i click on "forgot password" and enter the correct recovery question (wich is the correct password) the device indicates "your blackberry ID Password Recovery email has been sent to my email address".
I havent recieved any "Recovery Email".
How am i suppose to make use of my BBM or setup my Gmail on my phone when i cant even sign in with my Blackberry ID. I cannot reset my password beacuse i never recieved any "recovery emails" on my gmail. Please help!
Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
Hopefully, this information will be of use to you. Note carefully please the sets of links discussing restrictions regarding the reset email...you must, for example, have separate access to that email account (e.g., from a PC) so as to receive and act upon the reset. Further, you need to be careful about SPAM or other filters you may have on that account.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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