Done all troubleshooting, bookmarks are still gone after upgrading?

I upgraded my GF's firefox to 6.0 for her. All of a sudden all of her bookmarks are gone. I have tried all the troubleshooting steps listed on the Firefox Help section. I have attempted to restore a backup from what I think to be before the upgrade, ( cant remember exactly when I upgraded :( ), but that didn't work either. I can provide addtional details if needed. I also know she has Norton Anti Virus which I read could cause some issues but its been deactivated and expired for wks now.
She is on a Windows 7 machine.
Id really appreciate any help I can get to get her bookmarks back, I feel like such a jerk now haha :/

See this: <br />
https://support.mozilla.com/en-US/kb/Lost+Bookmarks

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