Dont call HP support ever, because they dont have the authority to do anything to correct a problem
I made a critical error some time ago, I called HP support. What I should have done is run screaming back to the place I bought this photosmart printer from. I am a direction follower, so when my new out of box printer didnt work I called HP support like the leaflet said to do. then iI was given the runaround so long I passed the 30 day return policy of the place of purchase. My printer did not work day one. HP support said it was a faulty printhead and they would replace it immediately. 10 days later I received a printhead for a different model of printer that would not work with the one I purchased. So I call HP support back (2nd call) and they direct me to send the printhead back and they will replace it. 10 days later I get the correct printhead. The new printhead does not correct the issue. So I call HP support (3rd call) they say they want me to try a few things and we cant seem to get it up and running. I ask if they will replace it. HP support says they will call me back in 24 hours with a resolution. HP did not call me back. I call 3 days later, and HP support (4th call) has no idea what I am talking about. So I go through all the filling questions and we start troubleshooting again, with no success. I am told HP support will call me back in 24 hours with a resolution. HP support did not call me back. I call back in 2 days (5th call) and this time i ask for a case number because they have no idea what I am talking about. I go throught the same battery of questions, so they can make a proper report. they say they will call me back and I said no. I said i will stay on hold for as long as it takes to talk to a supervisor. After about 55 minutes on hold I am told that they will replace the printer. all is going to be taken care of. Seems like this is when my story would end, NOT SO. 8 days later I receive a HP printer in the mail. Its just like the one I bought with one small exception ITS REFURBISHED!!!! if I wanted a used HP printer I would have bought one. INSTEAD I wanted a new one. So I call HP support back( 6th call) this time i am furious. All i want is a new printer like the one I bought. they offer me a new printer of a lesser product line, I said no. they offered me a different refurbished printer of my model. I said no. they said they would call me back within 24 hours. THAT WAS 3 DAYS AGO. HP SUPPORT HAS NEVER CALLED ME ONCE. To summarize: HP products have almost always been great for me, I will continue to buy HP products, If I ever have a problem again I will simply return it to the place of purchase for an even swap. DO NOT EVER call HP support. they will string you along until you roll over and die! If anyone from HP or anyone at all reads this, please respond.
Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message.
MrMatthew - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.
Similar Messages
-
so my iphone 5 kept crashing and i brought it to the apple store and got a new replacement phone. Unfortunately for me the next day it got stolen, i have the find my iphone app but it says my device is offline so i cant track it nor can i wipe the contents. I have blocked my sim, but someone told me that i could get the product itself blocked so that the horrible theif cannot use it at all. Since it was a replacement product and i lieterally just got it i dont have the serial or imei number to get it blocked. Would apple have a record of the replacement devices number? i tried using the online chat but it wont work becausae i dont have the serial number or anything. thanks in advance for your help.
nobody can track anything using a serial number really
IMEI number carrier can track a device with but only way to do it is when the police bring a warrent
find my iphone service which have to be activated before the device was stolen is what normal people can do -
My iPad has been stolen. Someone broke into my house on Tuesday. I have already tried locking it through icloud. I have reported this to the authorities but they cannot do much unless I give them the serial number to the iPad. With the serial number they can put it into a database and send that inormation to pawn shops, so i the theie tries to pawn it, the pawn shop employeee can convscate the iPad and hand it over to the authorites. I need the serial number to report it to the authorities. I dont have the box it came in or the receipt and its not on my itunes on the computer because I didnt use it or music, just pictures. Can someone please help??? btw, some words are misspelled becasue the letter that comes ater the letter E, doesnt work on my keybord.
ThanksSerial Number
http://support.apple.com/kb/HT4061
Sign in to My Support Profile
https://supportprofile.apple.com/ -
I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help
You need to return it to the seller and get your money back. You cannot reset or use the device with another AppleID installed unless you know the password for that ID.
If the device has been jailbroken, no one on here can give you any further help...the Terms of Use prohibit us from doing so. -
i have an iphone 5 that i traded with from a family member. its has coverage but now the sleep/wake button doesnt work sometimes. can apple replace my iphone and give me a new one or is it just something they can repair? i dont have the box or recipit to apple care or the iphone
Apple can fix it without your receipt or box. They pull the serial number from the device and determine warranty status from that. Hopefully ApplCare was registered to the product before you lost the receipt though. If not, you can go back to the point of purchase and obtain your AppleCare receipt and Apple can help attach it to the iPhone.
-
Updated my iphone with iOS7.0.3, still dont have the option to reject the call or reject the call with a message when someone call and the phone is in the lock screen? I was of the impression that this issue will be fixed with updates. Please see the screenshot.
Hello Beardsell,
This is when the phone is unlocked mode. My snapshot is when the phone is locked.
Remember when you get a call when the phone is locked and you used to have slide to answer in iOS 6 and if you slide up you would have options to reject, reject with a message and reject with a reminder. We dont have that in iOS 7. iOS 7 *****, I cannot get back to iOS6, apple needs to be user friendly. Screen shot 1 when the phone is locked, screenshot 2 when the phone is unlocked. -
I got a used iphone 4s from a pawn shop and I cant activate it because I dont have the past owners icloud info is there anyway to unlock it and put in my information?
Take it back to whomever you purchased it from and ask for a refund. There is no way to get past the "Activation Lock".
-
i updated my iphone which they gave to me with out a sim card and now the iphone is asking for a sim card to activate it what should i do i dont have the sim card?
i had 4 point something i dont know lol but i used to text anyways with my wifi on "textfree app" until i updated like a dummy i didnt know they would ask for the sim card and my day got ruined . all i wanted to know is if i put a sim card like if i buy a at&t card for 4$ on amazon if it would unlock it and i can use it again for i can play angry birds -_- but u kinda made my day better thanks
-
please help.. i lost all the data in my ipad after upgrade to ios 702 i want my 3500 pictures back.. please help.. because my i tune also dont have the data. please anybody help me...
Only possible if you have made an iTune or iCloud backup before the update.
-
I activated advanced calling and after I turned my phone off I still dont have the feature. Any suggestions?
Shaq2393, you have an excellent device! Here's everything that you need to know about advanced calling on your device: http://vz.to/1qjLIbG
LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
HT1212 it says to do the password but it doesnt work because i dont have the little slider
my device is disabled and it says do your password but i dont have the slider to do it what can i do to fix it
Hi stevildead,
Follow the instructions that apply:
http://support.apple.com/kb/HT1212
Cheers,
GB -
I. Forgot the answers to my apple id security questions. I cant buy anything from the app store. I have tried manage your account and tried to send a rescue email but i dont have the option. This is so annoying and i have tried many things, help!
Have you tried contacting the owner of the iPhone?
-
Can anyone help please? Backed up Iphone 4s to icloud and received the replacement one. So I am trying to restore from icloud. Unfortunately, the phone tells me that the IOS system (showing 6.1.2 required) is incompatible and so are the previous 3 backups... I dont have the laptop to hand in order to backup to itunes either. I'm guessing I cant set up as a new phone, get the latest IOS system update and then restore the backup from icloud... or can I?
On your new phone: Settings>General>Software Update. Once done: Settings>General>Reset>Erase All Content & Settings. You'll now be able to use your backup.
-
my iphone has to be reset, but itunes needs it to be loggeg in, and i dont have the password, and cant get the serial number, plz help, i need to get this fixed soon.
You mean you've installed SW without knowing your admin password the past years? Interesting stuff, that.
-
I have dont have the app store application...how do i get it?
I don not have the app store on my dock. looking to upgrade to moutain lion from the snowleopard but cannot because i dont have the app store. How do i go about this?
I said:
If you have 10.6, but something lower than 10.6.6, you can run a simple Software Update.
But since you DON'T have 10.6, you will need to call Apple and order it. Good luck.
I should also add, you might consider upgrading to something even later (but you will still need 10.6 first), since not all App Store applications support 10.6, but may support 10.7 or 10.8.
Maybe you are looking for
-
How can i get the list of all users present in the LDAP
Hi Experts, How can i get the list of all users present in the LDAP ? Is there any API or function Code to get all user list?? Please help me out!!! Help will be rewarded
-
Runtime error when starting illustrator CS2
I have creative suite cs2 on my windows xp computer and illustrator has been acting kind of funky lately. Now Illustrator CS2 won't even start up. A Runtime error comes up. It says Runtime Error! Program: ...rator CS2\SupportFiles\contents\Windows\Il
-
I have a minor annoyance with the evolution mail client. If I try to open an attachment created by a MS application (doc xls ppt) on an email by double-clicking on the attachment icon, it will not open. A right-click to select the openoffice applicat
-
How to Install ONLY Photoshop from CS6 disc
Would like to install ONLY Photoshop CS6 from the CS6 Design & Web Premium disc. How?? Peter
-
Error with family member in ess
HI Edited by: joecui on Jul 17, 2008 4:10 AM