Dont get reset email

dont get reset email

If you aren't getting the reset email (password ? security questions ?) and you've checked the spam folder as well as the inbox on your primary and rescue email accounts (security question reset emails will only go to rescue email accounts), and tried clicking the reset link again, then try contacting Support in your country, they should be able to reset your password and/or security questions.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html

Similar Messages

I have a problem , i want to reset my security questions and i dont get the email to reset them what can i do?

i have a problem , i want to reset my security questions but i dont get the email to reset them what can i do?

If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset them. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114402)

My password is no longer working.. I did NOT change it. I requested that it be re-rest and it would email me the steps to re-set. I've done this several times... I dont get the email w/ instructions.. Ive checked spam folder also.. please help

my password is no longer working.. I did NOT change it. I requested that it be re-rest and it would email me the steps to re-set. I've done this several times... I dont get the email w/ instructions.. Ive checked spam folder also.. please help

You can send iTunes an email about your password and they can reset it on their end and email you the temp password. When they reset the password they usually make it something generic like Apple06.11
You can email them here: http://www.apple.com/support/itunes/contact.html?form=el&topic=Express%20Lane%20 inquiry
If they don't get back to you, you can also call AppleCare: 1-800-275-2273 and see if they are able to reset.
Hope that helps.

HT2736 I was sent an app as gift but i dont get the email with the message to redeem it. Please help. Thank you.

I was sent an app as gift but i dont get the email with the message to redeem it. Please help. Thank you.

Have you checked your spam folder as well as your Inbox ? If it's not in there either then you could ask the sender to try re-sending it (and to double-check the address) : http://support.apple.com/kb/HT1541

I don't get reset email my security question. HELP

I don't get reset email my security question, because my main e-mail address is wrong, and i don't change it. HELPWron

You won't be able to change your rescue email address until you can answer your questions (the reset link will show your rescue email address, not your account's primary email addree), you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

I dont get an email when i try resetting my password

any ideas?

Check your junk mailbox.
You haven't described the process you went through to attempt to change the security info. Below I have provided the usual method. If you didn't try this way, give it a try:
If you can't remember the answers to the security questions, then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

ITunes wants security questions that were never set, recovery email never gets reset email

Ey guys.
I wan to buy a song but iTunes keeps asking me for verification.
It comes up with these random questions and I am unable to answer ten because they don't make any sense.
Fr instance it is asking me what my irate car was.
Well... I havnt had a car yet :(
Anyways I try to reset these questions by using the recovery email but I never get the email confirming the reset.
PLEASE HELP!!!

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Nobody on these boards can reset them for you.
(92372)

Can't remember my password to authorise itunes and it doesn't send me email to change it i dont get the email tried 100 times but cant find help anywhere

I HAD AN IPHONE IN A DIFFERENT EMAIL ADDRESS AND AND I HAVE NOW THE NEW 4S BUT iTUNES KEEP ASKING ME TO AUTHORISE AND I CAN'T REMEMBER PASSWORD AND ON TAKING ME TO APPLE TO PUT IN ID & PW IT SAYS EMAIL SENT BUT I NEVER GET A EMAIL I HAVE TRIED ABOUT 100 TIMES NOW AND STILL NOTHING HOW CAN I COMBINE THE TWO IPHONE DATA AND DOWNLOADS IN ITUNES WITHOUT MY PASSWORD CAN YOU SEND ME AN EMAIL DIRECT AND SEE IF I GET THAT ONE THEN I CAN PUT IN MY DETAILS ALSO IT DOESN'T ACCEPT MY D.O.B SO I AM UP THE CREAK! PLEASEPLEASE HELP! PENBAGEM???????? IT IS A 3GS BUT I NOW HAVE A 4S IN DIFFERENT EMAIL ADDRESS SO CONFUSED!

Is your phone signed into an old iCloud ID ("email address") and you need to change it to your current ID? Is so, there is a way around this.
Otherwise, you can either try resetting your password at https://iforgot.apple.com or by contacting Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password, or you can back up your phone to your computer instead. To do this, connect your phone to your computer, open iTunes and go to File>Devices>Transfer Purchases. Then go to File>Devices>Back Up.

I can't reset my Apple ID password and not getting reset emails

I tried to reset my Apple ID password, but the reset email is going to some address other than the two in my profile. How can I reset my password or get the required email to do it myself.

You will probably need to contact Apple's official support.
support.apple.com/contact

Icloud will not back up because it says email address not verified. I am not getting a link in my email to follow to verify account, checked email address listed is correct, so how do I verify email address when I dont get the email link?

I am unable to verify email address to sign in to icloud so that I can backup my stuff. I am not getting an email from apple to follow a link to verify email address. I have checked to make sure the email address is correct in the icloud settings, but all it will tell me is to check my email for instructions on how to verify my account. I am not getting the email! Please help, I am able to sign in to my itunes account and buy new music all the time! I get my itunes receipts and everything, and know the email is correct so what is the deal?

If you have given correct info about you ios 6.1.3 - all you need to do is delete account. You will be able to sign in with new one afterwards. Make sure you don't delete any info when you see those prompts.

HT5312 i try to reset my security questions and i dont get an email

i set up my itunes account a long time ago and i dont remember what was the email address for the rescue email addres is there any way i can reset my rescue email adress

Welcome to the Apple Community.
Contact Apple through iTunes Store Support

Forgot password, not getting reset email.

Hey Spotify, Here's the situation: I have been a happy Spotify Premium customer for many months now. My computer's harddrive was replaced resulting in needing to reinstall Spotify. For the past week I have had Spotify working perfectly on my iPhone and signed in to my Premium account. Once I reinstalled Spotify onto my computer I could not remember my account password. I requested the password but have not recieved the email to reset it for many days. (It is not in a junk folder, I just haven't gotten it) Desperate to get it working, I signed in through Facebook. I think by doing this I have mistakenly opened a new account seperate from my old Spotify account. It does not have any of my playlists from my phone or any of my saved music on it. I thought if I signed up for Premium again on my computer account the info would be transfered from my iPhone. I think I stupidly signed up for two seperate Premium accounts and am now stuck paying for it on the account I cannot access because I lost the password and Spotify isn't responding to me. Why have I not receieved the email to reset my password? How do I access my account that isn't through FB? Can I cancel one of the accounts and get my money back for the Premium I have just mistakenly signed up for? (or could I put it towards a month in the future on the right account?) Customer service has not responded to me so I hope to get answers from this. I wish Spotify has a customer service phone number. PLEASE HELP! Thank you, Sarah

Hi @Meredith,
Three days ago, I left home for the united kingdom. When i arrived here, I couldn't go on my main spotify account with my Facebook log in name [snip-mod edit-email] (On forums called L3ibii). So I thought of making a new spotify account to check out if there was something wrong with my main account. I was sliding through options of spotify on my mobile phone and suddenly I misclicked on "link with Facebook", I was like F damm that wasn't the meaning! After that I couldn't unlink my new spotify account with the log in name "[snip-mod edit-email]" (an old hotmail of mine) which I also suddenly noticed afterwards that this new mail isn't [snip-mod edit-email], but [snip-mod edit-email]. So after tons of trying, I noticed how much I screwed It up... I couldn't get on my own email because it is .de and not .com, so in short I entered an invalid email... When I logged in on my Facebook and after chose for log in spotify with Facebook, all my playlists etc were gone. And as name in spotify it said ilnna.. Oh god. So I linked a new account with an existing Facebook social account (in spotify I see for example my FB friends). in the meantime when i was trying to fix this issue by myself, which was with no success, i somehow made a new facebook account with - this time the correct email - "[snip-mod edit-email]", this account automaticly connected to spotify and got me a new spotify account. is it for you guys possible to remove this "[snip-mod edit-email]" called "milma idk" on spotify? I would like to have some kind of system recovery as you can do on your computer.
So now i'll sum it up:
1. Could you guys remove this unused account "[snip-mod edit-email]" From spotify?
2. When i connect to spotify from my original facebook account, i get referred to my new account called "ilnna" with all my playlists removed. When i look my main spotify account up in spotify, i can see it there with my original playlists! but i cant get on it!? So i would like, if it is possible, to have this new email called [snip-mod edit-email] (an invalid email - not possible to log in on it from hotmail.com) which is linked to my facebook account removed and of that to have [snip-mod edit-email] as mainmail for spotify. So i want access to my original account! This is so frustrating to see how I fkn messed it up and to see how dependent you are of the Spotify crew; i see that whatever happens to you from spotify, its not possible to fix it on your own. I hope this is possible for you guys to sort this all out. I will be waiting for a reply from up you guys. Thanks in advance and a happy new year already.
(ps: at account settings changing email from [snip-mod edit-email] to [snip-mod edit-email] says that this email is already in use... And, when I entered spotify with an invalid email, why didn't spotify ask, when I misclicked on "link this spotify account with Facebook" if that email is legit or not... Everyone is a human and making mistakes is normal. I am used to automatically type .com and forgot this email was .de, so that is my own stupid mistake back there, I agree)

We dont get an email to verify my new Apple ID. Help please!!

We have tried to re-send it over and over again and have checked the spam but its not there. We tried another email and it worked right away, but this email wont work for this.

Most important is to realize that email has been sent. Then you understand that it is a receiving end has a problem. So you want to check your own email settings, possibly contact someone who supports those services for you. ISP, or email support.

I don't get reset security question email

Hi . I forgot my security question when i want to reset it i dont get any email about it.
What can i do ? I need to have my security qustion in order to feel that its safe.

Good question, I don't feel safe for about a month now. Usually Apple is way more responsive then that.
I would advise you guys leave feedback at apple.com/feedback. I left mine about 2 weeks ago.

TS3988 i dont get a verified email on for iCloud

i dont get a email what to do?

Make sure you are checking the email address you used to set up your iCloud account. Check the spam/junk folder as well as the inbox. If it isn't there, go to https://appleid.apple.com, click Manage your Apple ID, sign in, click on Name, ID and Email addresses on the left, then to the right click Resend under your Primary Email Address to resend the verification email.

Dont get reset email

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