.dot Files and Adobe RoboHelp 9 for HTML

Question

I have a problem that I have been discussing with Adobe Technical Support for over a month now and I do not seem to be getting anywhere with them.
The problem is this, I have a large help system that I have authored under RoboHelp 8 and Windows XP. In it I have 8 Single Source Layouts, 4 that generate HTML Web Help and 4 that generate Printed Documentation.
When I used RoboHelp 8 it generated the printed documentation using Word 2007. My company recently upgraded all of our systems to Windows 7 and Office 2010 (64-bit) and when they did that I found out that RoboHelp 8 was incompatible with Word 2010, so I called up Adobe and they suggested I upgrade to RoboHelp 9, which I did. I now have Robohelp Version 9.02 on my new machine. Unfortunately, my RoboHelp project still does not generate all of the printed documentation the way I want it to.
Initially, 3 out of the 4 Single Source Layouts generated printed documentation fine, but the fourth one actually caused a crash in Word 2010 and I received the complilation error from RoboHelp 9 that said "failed to generate Filename.docx" or something like that. I called Adobe Technical Support and they had me uninstall Office 2010 (64-bit) and install Office 2010 (32-bit). That solved the crashing problem, but the specific single source layout that caused the problem still doesn't generate the printed documentation correctly. There are missing pages and pages in incorrect order and ghost pages that I don't even expect to be there.
The Support Desk person feels, and I believe he is correct, that it has to to with the template file that I am using. That template file is pretty complicated, involving macros and fancy styles. I did not create the .dot file myself, I came to the project after someone else had already done it, so I am not that familiar with how the template file was created. Moreover, the Adobe Technical support fellow also seems not to know much about Word template files, so at this point we are sort of at an impasse, where he is claiming that the problem lies in my .dot file, and I am claiming that even if that is the case, RoboHelp should work with all .dot files, and moreover, why does my template file work with 3 out of 4 of my single source layouts?
Anyway, we need to break this impasse somehow, does anyone out there have any helpful suggestions?

Answer 1

I think you are misunderstanding how the forum works. You say "your developers." Nearly all posts here are handled by users of the product, such as myself. Adobe staff do drop in from time to time and we always welcome their intimate product knowledge.
Anything you regard as a bug or needing a feature change needs to be fed direct to Adobe.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge