Dotted circle in front of purchased music

Ever since the new iTunes came out, I keep getting a dotted circle in front of my purchased songs. I can access through my computer, but not on my phone. How can I fix this??? Some songs have a duplicate with the genre being different, but most don't.

Are they ghosted as well?  Thats what is occuring on mine as well, its basically made my phone worthless for music, yesterday I listened to tracks 1, 4 & 7 of the Wall, not really what I was wanting to hear.   I'm currently am trying to get someone to tell me what the dotted circle means in case that would help me figure out how to resolve the situation.   If I come up with anything to help, I'll post back here again.
     -Tig

Similar Messages

  • HT1386 SOME OF MY SONGS ARE GREY AND HAVE A DOTTED CIRCLE IN FRONT OF THE NAME AND WILL NOT SINC. ANY SUGGESTIONS?

    Some of my songs are grey in my library, and some of them have a dotted circle in front of the names. They will show up in my library but will not sync to my phone. Any suggestions.

    Are you sure you aren't looking at the tracks in your iPhone/iPod?
    That greyed out and perforated circle thing happens when your iPhone is plugged in, you are looking at the music in it and some songs are physically in your phone (ready to play) and some are in the cloud (you can download to your phone whenever you want).
    I hope this helps

  • My iphone 4s will not play most of my songs.  they appear grey in the list with a dotted circle in front of them. how do i fix this?

    My Iphone 4s stopped playing a majority of my songs after i tried to sync a cd to my phone through itunes.  The songs will open but will not play. They remain at zero.  They appear to be grey on the list instead of the usual black font color and they have dotted grey circles in front of them when they are opened in my itunes account under the phone.  In the phone's song list they are also grey, with red boxes within a circle behind their titles. In my general itunes music library the songs play perfectly fine. It is only under my phone that i am having issues. can anyone tell me why; or how to correct the problem?

    Un-sync all your music to remove it from the device, then restart (hold down the home button along with the sleep/wake button until you see the apple, then let go). Now re-sync your music.

  • HT1296 I can't sync the whole playlist from my computer to my iPod touch. Songs which don't sync have a dotted circle in front of the title?

    I can't sync the complete playlist from my PC to my iPos touch. Songs which don't transfer have a dotted grey circle in front of the title?

    Hey, I had the exact same problem with my transferring a new album my friend bought on my Mac, to my iphone... It took me two days to figure it out, but it could be either of 2 things:
    1. You don't have the "manually manage music and videos" box checked. If you check it, then try to click and drag it over to your music on your device, it should then sync (on iTunes 11) This was my problem, and I checked that box, and it transferred and downloaded instantly
    2. You don't have enough memory space on your device to put the playlist on. This was the problem for a lot of other people, not me, but they said it worked once they cleared some space on their device.
    Hopes this helps!

  • Grey dotted circle - music - HELP!

    Hello guys, i have a problem that grey dotted circle appears next to my music in library. It is whole grey and when I sync it nothing syncs and I cant play the music on my iPhone! Help please!

    After over an hour, I think I just figured this out!  (at least it finally synched about 200 recent songs from my PC to my iPhone which would never auto-synch!)
    Connect your iPhone to your PC.  Open iTunes on your PC and navigate to your iPhone. On the Music tab, select Sync "Entire music Library".  Navigate to the Summary tab, select "manually manage music and videos".  Click Sync (if it doesn't automatically synch).
    This pushed all my recent PC additions to my iPhone.  Hope it helps others.

  • Itunes - grey dotted circle - HELP

    Hello guys, i have a problem that grey dotted circle appears next to my music in library. It is whole grey and when I sync it nothing syncs and I cant play the music on my iPhone! Help please!

    same frustration here...
    itunes wont sync my large (~5k songs) library to my ipad .  i have gone through the sync process many times. it seems apps are properly syncing... i only have a few books and those seem fine too.. strange thing is the songs appear as if they are on the ipad.. however when i select them to play the file must be missing because it just skips the song to the next song and displays a red square surrounded by a red circle. (by the way... what's with all the apple hieroglyphics these days.. what's a dotted circle? whats a red square surrounded by a red circle?)
    i recently wiped my computer hard drive and reinstalled a windows. after reinstalling itunes i copied the the itunes library files back to their rightful places and itunes seems to work fine with all my original library, playlists, etc.
    when i sync to my ipad... the music doesn't transfer... lots of dotted circles...
    i tried the idea of wiping all the music off the ipad (by deselecting 'sync music' in itunes). hasnt' worked... itunes thinks there is No music on the ipad... and yet all the music still 'appears' on the ipad, many of the songs don't play, yet several do play. makes no sense.
    This process was a whole lot better in the past when itunes actually showed you want was happening during the sync process... now it's just a black hole of 'waiting for changes to be applied' and 'waiting for items to copy'.

  • I imported a cd that I purchased and I can't get it to sync to my phone. All the songs have a grey circle in front of them and the names of the songs are grey as well. How do I get iTunes to see them so they can sync to my iPhone?.

    I've imported 3 cd's to my iTunes, but they continue to be "grey-ed out" with a dotted grey circle in front of them. The music will not sync to my iPhone. How do I get iTunes to recognize them so that they will sync?

    Thanks Chris CA.
    In the Gen 4 they offer "Settings" then "Reset Settings"  Then it asks, "Do you want to reset your iPod?"  I click on "reset" but then nothing resets. :-(  This is what makes me think it might be locked or something....

  • Purchased ringtone  iphone 4 that is not in my itunes library when i click transfer purchases from it appears in the tones library but in a paler shade of print with a dotted circle to the left of it when i take any action it disappears

    have purchased ringtone on iphone 4 not in my itunes library when i click devices, transfer purchases from, it appears in tones in my library but in a paler shade of print with a dotted circle to the left of it, if i try to click on it or take any other action it disappears and leave a blank space i have tried this several time i want to transfer library to my new iphone 5 but i will loose the ringtone

    I had the exact same issue!! Seriously p*ssed me off when I checked out my ITunes purchased items (via my computer) and noticed that most of the additional tracks listed on my IPhone playlist was listed there too. However, I never authorized any purchases!!  (I have actually written Apple Support asking for a full refund of all tracks listed on my purchased list)
    Be careful when you swipe your finger to the left/right on those "additional" tracks on your IPhone playlist... I'm pretty sure that the cloud symbol is an option to download or automatically buy those tracks.
    Solution for the problem:
    1 - go to your IPhone settings
    2 - choose "iTunes & App Store"
    3 - go to "Show All" & "Music"
    4 - turn off "Music" by moving the bar to the left (it should be a white color once you turn it off)
    Should solve your problem :~)

  • ITunes music sync problems (clouds and dotted circles)

    I think this is a common problem but I tried several solutions I found online and nothing seems to work.
    When I connect my iPhone to iTunes I have several songs on it that have a dotted circle and that are in grey font. These songs are mostly from an album I purchased some time ago and then removed from my iTunes library since I did not want to hear it anymore.
    I would like to get those phones off my phone. I tried to uncheck the "sync music" box and made a sync but this did not work. I also tried to remove all songs from my iphone using the storage management settings but this did not work as well. On a related note, there are several songs that show up on my phone and that have a little cloud next to them. These songs do not show up in iTunes when I connect the phone.
    So in summary: My iPhone shows songs (with a cloud) that I do not see in iTunes when I check what is supposed to be on my phone. And what I see in iTunes (the songs with the dotted circle) do not seem to be on my iPhone.
    This is driving me crazy. Any suggestions anyone?

    The songs with the cloud symbol don't appear in iTunes because they aren't on your phone.  Those are links to your previously purchased music in the iTunes store so you can easily download them by tapping the symbol. 
    If you want help with the "dotted circle" issue you should post this question over in the iTunes forum.  The only thing I can suggest is to delete all your music (by going to Settings>General>Usage>Manage Storage>Music, tap Edit, then tap next to All Songs), then sync it back using iTunes.  If you already tried that unsuccessfully, try posting over in the iTunes forum.

  • What does the faded music with a dotted circle beside it mean in the on this iPhone tab

    what does the faded music with a dotted circle beside it mean in the "on this iPhone" tab on itunes? Some even shw up twice, others once.

    Hi sjchr,
    Welcome to the Support Communities!
    The red square with a red circle around it is a symbol for a download in progress.
    Songs that have a cloud symbol beside them have been purchased, but don't reside on your device.
    When you click on the cloud icon, the song will be downloaded to the device, and you see a red square with a circle moving around.  If you wanted to stop the download, you would tap on the red square.
    Sometimes there may be an issue with the download, or the file may be corrupt.
    If the song is not playing correctly, the first thing I would suggest is to restart / reset your device:
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/HT1430
    If the issue persists, you may need to redownload the song. 
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    Cheers,
    Judy

  • I tried to sync music from iTunes to my iPhone and when I click on "on this phone" the songs are there, but they are greyed out and have a circle in front of them.  I can not click on those songs and when I eject the phone they are not on the phone.

    I tried to sync music from iTunes to my iPhone and when I click on "on this phone" the songs are there, but they are greyed out and have a circle in front of them.  I can not click on those songs, delete or anything and when I eject the phone they are not on the phone.  I tried to re-add the songs and it says it can't add songs because they've already been added.  So HOW can I get the songs to actually ADD to my phone to where I can listen to them?  It's like they're stuck in Sync limbo or something!  Any help would be greatly appreciated.

    I am having the same problem. I have just tried this. Unplug iphone > open itunes > delete all music from itunes library > close itunes > re-open itunes > add music from original folder > plug in iphone > select songs > press sync > unplug iphone using eject button onscreen > checked phone .... still nothing in music folder on phone. On itunes the "On this iphone" tab the songs remain there but greyed out.

  • Ringtones i purchased from itunes disappeared when my iphone 4s restarted and they only show up as 'on my device' in itunes library but with a grey dotted circle. How do I get them back? They worked until the phone restarted!

    I purchased some alert tones on my iphone 4s via itunes yesterday. They all worked just fine until the phone ran out of battery and I plugged it in and restarted. They have vanished from the phone and when I connect to my PC they only show up as 'on my device' under tones and with a grey dotted circle by them. How do I get them back? This is crazy! I purchased one a second time, it worked, I switched my phone off and on again and it has gone again!!!

    Having the same issue on multiple alert tones on my Iphone5c.  After purchase they disappear from the phone and show up on my itune under Tones grayed out with a dotted circle next to them.

  • I have a iphone 4s that I am trying to syn. whenI look at Iphone content it shows music, but there is this symbol  A dotted circle and these will not play.please help asI am frustrated.

    I have a iPhone 4s that I am trying to syn. when I look at IPhone content it shows music, but there is this symbol  A dotted circle and these will not play. Please help as I am frustrated.

    Try restoring the iPhone to factory settings. If you are having difficult restoring, put the iPhone into Recovery Mode and see if that then works:
    http://support.apple.com/kb/ht1808
    If not, or if a restore to factory settings does not fix the problem, then your iPhone may have a hardware problem. You can only get the iPhone serviced by Apple in Canada, so you will have to take the iPhone there or send it to someone you know in Canada who can get the iPhone serviced and send it back to you. The only option for getting service in Pakistan would be to pay some unauthorized repair shop to attempt a repair, after which Apple will no longer provide any service even in Canada.
    Regards.

  • HT1535 Grey dotted circles in iTunes music

    I have half-transferred songs on my iTunes. Beside these song names, I have grey dotted circle lines. I want to delete it by using the right click but it does not sow me any options of deleting. Do I have to go to my summary tab on iTunes to change your settings to "Manually manage music and videos"????????????? Cus when I right click it, it only gives me three options of  "Play", "Get Info" and "Show in iTunes store". When I click manually manage, it says my iPhone is synced with another library, and it can only be synced with one library at a time so erasing and syncing these contents would replace the contents of this iPhone with this iTunes library? I have two iTunes library in this case.
    Previously, I copied the music and paste the music into iTunes media > automatically add in. Then I autofilled in iTunes. But I went to stop the autofill suddenly then it became like this. I tried copying and paste again but it does not appear in my phone, only my music library.

    See these previous posts on dotted circle
    https://discussions.apple.com/thread/4643160?start=15&tstart=0
    https://discussions.apple.com/thread/5524609?tstart=0
    https://discussions.apple.com/message/20792130#20792130
    https://discussions.apple.com/message/20813679#20813679

  • ITunes "Other" Problem & My Music Won't Sync It Only Shows Up In A Grey Dotted Circle. Why ?

    On my iTunes "other" section it takes up way too much space and idk what it actually is in the "other" files that have it like that. When I try to put songs on there, it won't download to my phone. It only shows a grey dotted circle next to the songs and they're all grey as well. I've deleted songs from iTunes as well as my iPhone & still the same issues. Can someone help me with this?

    I had this exact problem, but I think I've figured it out. Here's what i did step by step
    - connect iphone with usb cord
    - go to music tab under device, and uncheck sync music and apply changes
    ( at this point there was no music on my phone)
    - go to summary and check off manually manage music and videos
    -drag the playlists i want to the sidebar under device (a green plus sign came up)
    this worked after trying countless suggestions and my music synced right away.

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