Double Billing and no help from the Chat System
For 12 months now I've been billed for 2 accounts. I contacted the chat system about this and I was told that while her terminal couldn't fix it she would have someone else contact me later about canceling the one account without getting penalized for canceling that account early. I was in on the ground floor with the Creative Cloud and got the first 12 months at 30.00. It looks like to me when they bumped me to the 50.00 a month they didn't just change my one account but just created another under my email and started billing me for both.
"Sharan: This subscription cancellation case will be forwarded and you will receive email within 2-3 business days regarding the same." Is what I was told in case # 0211874112.
But what I got in an email from Adobe is this.
"With this response, we believe your issue is resolved and have therefore closed your case 0211874112. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed."
It wasn't closed, nothing is resolved.
HELP PLEASE! This is getting ridiculous, I'm a small business and I don't need to be blowing my time on trying to get a big company to stop stealing from me.
Stealing my time and money and this point.
-Russell
So far the answer is "we can't do anything wrong, we are Adobe" followed up with "your an idiot and if you keep bothering us we're just going to keep charging you"
How does such amazing software have such utter failuers in the field of support.
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I'm being double billed and having trouble fixing the error.
I've got Creative Cloud (annual membership, billed monthly.) and have paid for the 1st month. But I got a notice saying there are zero days left and to please verify my membership. When I looked at my CC account online it shows I'm being billed twice for CC. I've tried calling customer service but the wait is over 2 hours. Can you help me?
Hi joelressel
It appears that you have 2 active subscriptions for Creative Cloud - one from Jan 3, 2014 and the other from Jul 5, 2014.
I will cancel the 2nd subscription and process refunds for the Jul - Nov charges.
Kind regards
Bev -
Please help!
It would be tremendously helpful to be able to access, set restrictions, and make changes from the parents device, to all devices under the same iTunes account, so that I could make changes to my kids devices without physical access.
I understand that I can set up a different Apple ID for the kids devices, or take physical control of the device and make the changes myself. However, my teenage son is technically savvy enough to have a job in Silicon Valley, as are most young people these days. However, in order to access his devices the current way, I first have to bypass the four digit pass code. This starts a fight of why I need in the device and continues to escalate. The argument that I am the parent will gain access but the fight is simply exhausting, and quite frankly shouldn't have to happen at all. He is not yet an adult, he did not pay for his iPad or iPhone and I, as a parent, should have not only have the right to change options at will, and from anywhere, but look at history or current activity when I feel like it.
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https://meraki.cisco.com/products/systems-manager
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