Double billing

My records show that I paid for an Unlimited US & Canada 12 month subscription on June 02, 2015 and my credit card confirms the charge. Today I received an email from Skype informing me my Skype number will expire in 2 days as my credit card did not go through. I have proof of the payment, but no one to talk to about the problem.Any recommendations on how to get this resolved?

Hi nrjs0431,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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I was double billed for CC on 12/30/14.. Adobe less than helpful

I signed up for the creative cloud membership on 12/30, but there was a problem with your website when I tried processing my payment, and it told me to try again in a few minutes. So I did, and it went through. I then got a call from my bank with fraud alert because there were 2 charges for $119.88 that ended up going through. Because I told my bank that I didn't authorized 2 charges, they canceled my card and I'm having to deal with getting a replacement - which is an inconvenience as it is.. so I called you guys about it the next day and the woman who answered told me I would need to call back after a couple days because she didn't have the ability to credit back the duplicate charge (that's NOT 'great' service) ... so today I got around to trying to contact you to find out your phone lines are closed, so I guess chatting is my only option.. so I tried that, and their chat service doesn't give me any update as to how long it will be before someone comes on to help me. Judging by all the other posts about this issue, it would appear that Adobe is intentionally double billing customers and making it very difficult to have the issue resolved.
case# 0214678362
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
You are now chatting with Vikram V.
Vikram V: Hello! Welcome to Adobe Customer Service.
Vikram V: Hi Mark
Vikram V: Please allow me a moment while I review your issue.
mark: I don't have much time left.. your guys chat service is terrible.. .it didn't give me any notice of how long I might be waiting for a response, or where I was in queue, or anything. I was starting to think you guys were closed. This is very frustrating.
Vikram V: I understand your frustration, I'm sorry for the inconvenience caused to you.
Vikram V: I am sorry to inform you that the applications are down currently hence we are unable to check the information, I request you to please contact us back after few hours so that we will be able to assist you better.
Vikram V: We are sorry but Adobe.com and related services are experiencing system maintenance. Our apologies for the inconvenience and request you to check back after 6-7 hours as our IT/Web team is working on this.
mark: holy crap... are you freaking kidding me?
mark: No - that's not acceptable. I want a supervisor or manager to own this and contact me back within 48 hours letting me know that the double charge has been adjusted. You guys are thieves. this is ridiculous
mark: I have to go, but I will expect a call back on Monday with confirmation of credit, from a Supervisor or Manager.
Yeah.. .that's world-class customer service. No notice of how long it will take for someone to assist me, or anything. I would expect better service from a company like Adobe.

Sorry, This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Double billing for service period july6th-

Does anyone else have this issue?...I am being DOUBLE BILLED for service period july6th- august 5th. I already paid my bill online well before the due date, and did get a confirmation number for the payment made. The payment was deducted from my bank. However, today, I logged in to my account to see that I have a huge outstanding balance for the service period july 6th- august5th. The amount of the bill is even different than the bill that I paid for that service period.

Yes I saw that on my account also. I did notice that the pmt due was past the due date (actually due the same time period as the last bill that was pd). How can that be when it shows my bill was pd in full at that time? Also in reviewing this so called "bill" I noticed that they raised the rate again even after I changed my services to a newer oneand less expensive one. Going to call them in the morning as I should be billed once a month around the same time each month not twice for something I have already pd. Also for the past several months internet, tv, phone and actual apps for this company have been very crappy too. Moving so I'm sure this will not be my service provider after my move. Its getting worse not better.

HT1918 I was double billed on my credit card in the amount 0f $10.81. Please credit back one of the charges to my personal credit card?

GM
My name is Letitia, I note that my credit card was double charge in itunes in the amount of $10.81 twice. I would like for apple to credit back to my credit card in the amount $10.81, which I was double billed?
Thank you.

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How do I get credit for itunes double billing me for a purchase?

I just received an email from itunes that states that they double billed me for several TV show episodes I had already downloaded and paid for months ago.
Since I cannot locate any means to directly phone call someone about this, I suppose that is what this public forum is for??
Really?????
How do I contact iTunes to recify this situation?

Thanks AnaMusic.
Seems the link for 'reporting a problem' that is part of the iTune store receipt email I received today will not work on an iPad.
Yet it works on my MacPro laptop, so I was able to at least write a report.
Id rather deal with billing issues person to person via voice phone...but I fear those days are gone.
my last resort was to contact AMex and have them stop payment until this issue resolved.
Drastic, but at least I get attention from a human.

HT204088 What do I do if I think I've been double-billed for an in-app purchase?

What do I do if I think I've been double-billed for an in-app purchase?

The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
Hope it works out for you (:

What do you do when you get double-billed for in-app purchases?

I am getting consistently double billed for in app purchases I have done for the Candy Crush Saga and Panda Jam. Who do I contact to discuss this issue? Doesn't iTunes have any responsibility for apps they are offering for sale on their store??

Apple does not police the apps unless there are serious problems with them and many complaints.
Contact iTunes support staff who have access to your account at: http://www.apple.com/emea/support/itunes/contact.html for help.

DOUBLE-BILLED

I’ve made a number of online purchases using Pay Pal Credit (formerly Bill Me Later) in the months of June and July 2015. My bank statements show Pay Pal debited ALL OF THOSE PURCHASES directly from my bank account and then also charged me as if I only used my credit line. In other words, I’m being double-billed (i.e. I’m paying Pay Pal twice for a single transaction). this is easy to prove - ether Pay Pal will fix it or I'm filing in small claims... My question is, why has this happened and how long will it take to fix? Double-billing is unethical and illegal regardless if it was intentional or otherwise.

Suggest you ask customer services those questions.

Surprising double billing

our family got a new smartphone 9/22 in Pasadena CA store. We were shopping for a low-frills family plan and instead were upsold into an outrageous
pair of *separate* plans which is much more costly than a simple sharing plan available on the web. My wife spoke to four different reps (one did not
know anything, really,...another hung up on her after a hold). We finally got a knowledgeable person, Jonathan, who discussed new billing plans. However, the new plans he told us he was switching to are not on our site billing anywhere. So now we are back to square one.
MORE IMPORTANTLY. my old service ended 9/22 and was billed through 10/15. The new billing plan started 9/22 so from
9/22 to 10/15 I was paying an old bill (until end of billing cycle). It is this routine with cell providers? I have not heard of this type of deliberate double billing in any business on earth, in the many countries I've travelled (including China, Africa etc where you have to watch billing carefully for fraud).
EVEN MORE IMPORTANTLY, the phone rep said "Oh of course you are paying twice for the same thing. That's why we tell people to wait to change service to the end of the billing cycle." If anyone had told us about this, we'd have waited and saved about $70.
Query: Is there any capacity in customer service to waive double billing-- paying twice for one service?
In addition, it is notable that according to a Yelp poster a salesperson Robert committed commission fraud on her account (she was told this after a Verizon 611 call) so beware of the Pasadena store. It is an uncomfortable place to be.
Would welcome any constructive response from VWCS.
Why is not apparently possible to run your business with better customer service? We feel like you are our enemies and while your phones are nice, we must constantly be on our guard to protect ourselves from your greed (e.g. double billing, which is technologically simple to fix).

Usually if you do an account change either up/down before your bill closing date they will charge you for the old plan then place the new one on and then issue credits (you have for instance 450 minute calling and you update to 750 minutes.) verizon charged you for the original plan for the number of days during the bill cycle you had it before you upgraded to 750 minutes. say you paid for 30 days but had changed on the 10th. day. Now prorate the new cost of the 750 min plan is one charge, you will be credited 20 days on your old calling plan. You should see credits on the invoice as well as the new charges for the new calling plan. Techically you are not being charged twice for service. If the change happened on the first day of your new billing cycle it would have been easier.
Look at your invoice carefully, look for the credits and debits.
Good Luck

I was double billed for the samer app how doI get credit

I was double billed for the same APP How do I get credit for the second purchase?

The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
Hopr it works out for you (:

TS1702 I was double billed for an app. What do I do?

I was double billed for an in-app purchased They say it's in eligible for a refund. Now what?

http://www.apple.com/support/itunes/contact/

Why was i double billed?

why was i double billed by adobe? how can I get a refund for one of those billings which was erronious applied to me?

HI morebullagain,
I'm sorry that happened. The easiest way for you to get your refund is by chatting with Adobe Customer Support: click the Chat link at https://www.acrobat.com/misc/en/contact-support.html: Chat is available from 5am – 7pm PST.
Best,
Sara

I had an App on MacBook Air which would cause my computer to be locked. I delted it and reinstalled the App again from the AppStore. Now I am being charged again for the same App. How can I correct this issue and get refund for the double billing?

I had an App on MacBook Air which would cause my computer to be locked. I delted it and reinstalled the App again from the AppStore. Now I am being charged again for the same App. How can I correct this issue and get refund for the double billing?

You can't gift it, gifting can only be done from within the store, not from within your library.
Puchases are considered final but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Been getting double billed for 6 months???

I've been getting double billed and only noticed today after going over records that adobe added a second copy of the CC plan to my account! I never asked for this and never wanted a second!
So far that puts me $376 plus interest in the hole due to Adobe adding products I never agreed to.
I want this rectified and my money returned.

Hi Sue,
Apologies for the inconvenience you have experienced. It appears that you have two active subscriptions as you signed up for a new subscription in August, 2014 and your existing membership, start date August, 2013 was renewed automatically as per the subscription terms. We have cancelled the duplicate account, you may please expect complete refund in maximum 5-7 working days.
Please send me a PM if you have any questions.
Regards,
Ankush

Why am I getting double billed for VOD movies?

At least twice now I have been double billed for VOD movies. Once on a movie that I just rented once and watched. Two other times for movies I stopped watching, then resumed watching well within the 48-hour time frame.

Hello mpfrank
Did you contact the billing department and get this resolved?

Double Billing and no help from the Chat System

For 12 months now I've been billed for 2 accounts. I contacted the chat system about this and I was told that while her terminal couldn't fix it she would have someone else contact me later about canceling the one account without getting penalized for canceling that account early. I was in on the ground floor with the Creative Cloud and got the first 12 months at 30.00. It looks like to me when they bumped me to the 50.00 a month they didn't just change my one account but just created another under my email and started billing me for both.
"Sharan: This subscription cancellation case will be forwarded and you will receive email within 2-3 business days regarding the same." Is what I was told in case # 0211874112.
But what I got in an email from Adobe is this.
"With this response, we believe your issue is resolved and have therefore closed your case 0211874112. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed."
It wasn't closed, nothing is resolved.
HELP PLEASE! This is getting ridiculous, I'm a small business and I don't need to be blowing my time on trying to get a big company to stop stealing from me.
Stealing my time and money and this point.
-Russell

So far the answer is "we can't do anything wrong, we are Adobe" followed up with "your an idiot and if you keep bothering us we're just going to keep charging you"
How does such amazing software have such utter failuers in the field of support.

Double billing

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