Double charge for a 1-year export pdf membership
I want to cancel one of the charges and I'm struggling with the adobe system to cancel one of the memberships. How do I complete a cancellation?
Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Similar Messages
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Tony I was charged twice for a product. I authorized one purchase for a 6 month subscription to Grindr and then I was also charged for a 1 year subscription please remove the one year subscription and refund my card... My bank said to go through apple to get the refund or it would be fraud and we would have to go through a long process. please help me out over 60$ is a lot of money for anyone ...
thanks
Anthony MAxcy
<Email Edited by Host>We are fellow users here on these forums, you're not talking to iTunes Support - I've asked the hosts to remove your email address from your post's title (it's not a good idea to post personal info).
You can try the 'report a problem' page to contact iTunes Support (I'm not sure if app subscriptions show on there): http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!
You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Double Charge for app purchase
My order no. MGZFDZN337 dated 04/19/13 05:40PM
I have bought an app from app store through my iphone.
Today, I received invoice and found it's double charge for this app.
Why it's happen? Kindly check and delete one charge for me.
Thank you
Regards,
minsyuanThese are user-to-user forums, you are not talking to Apple here.
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT204088 It appears that I continue to be double charged for some purchases.
It appears that I continue to be double charged for some purchases?
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you. -
I gifted $15 to my friend through the itunes store. After 30 minutes, she had not received it so I resent the message. iTunes didn't say I would be double charged for RESENDING the email.
She only received the email once. She opened it and the redemption code was automatically downloaded onto iTunes. She only received $15, not the $30 I was charged!
I've tried calling iTunes support and now I'm here.
Can a robot please help since custome service is out the window?!The iTunes Store has no phone support. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
Hi All,
I have been double charged for the same purchase on two different days. What shall I do?How to report an issue with Your iTunes Store purchase
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HT204088 doubled charged for the same app
Why am I getting doubled charged for the same app
Could you be more explicit, this is a user forum. Apple does not answer questions here. We are not mind readers. What app? How do you know that you were double billed? Was it with the same Apple ID or with two different IDs?
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Want to cancel Adobe Export PDF membership IMMEDIATELY, PLEASE.
Just paid for Adobe Export PDF membership. Not working for me. At least not the way I need. How can I cancel? It said contact customer support but that just gives me this site. Also don't know how to access the answers to this question. Help?
I am also trying to cancel Adobe Export PDF within the 30days allowed by Adobe. Following your advice by calling the 800 number you suggest will result in requiring the caller to go through several recorded menus listing Adobe products none of which include Export PDF with a final recorded message telling the caller to go to the Adobe.com website for other products. Going to the Adobe.com website produces these threads but no instruction for canceling Adobe Export PDF.
Obviously it is a method created by Adobe to frustrate purchasers from trying to cancel Adobe Export PDF by circuitous button pushing leading nowhere.
I suggest anyone trying to cancel this Adobe product to stop payment if paid by credit card. -
Double-charged for Creative Cloud Membership - I need a refund!
My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.Hi aagirlz
An email is sent 30 days prior to the annual renewal date with details of the renewal price. Sometimes this might go to your spam/junk folders so it's worth checking there.
When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
Kind regards
Bev -
How do i get my money back for something the app store double charged me for?
Hey M_Hoag,
It would be best to report an issue with your purchase. The following resource outlines how to do so:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M. -
I Have Been charged for my Broadband option 3 twice last month and the month before. I have called twice since then, both time they said it will be sorted by next month, what has not happened. Please could someone double check it for me as I cannot really afford to pay 60 pounds every month as my first baby has arrived and got lot of expense.
Please Help!!
Thanks,
Mate
Solved!
Go to Solution.Hi Confusedmate,
I'll be happy to have a look over your account and double check this for you.
Drop me in an email to the address in my profile with your BT account and telephone number along with a link back to this thread and I'll take things from there.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Refund for cancel an adobe export pdf plan.
By mistake I subscribed to adobe export pdf instead of adobe acrobat pro DC from my mobile phone. I already subscribed to acrobat pro DC and unsubscribed from the other plan. My question is if I will have a refund.
Hi,
An answer depends on where you purchased the subscription from. Please take a look at your online receipt or purchase confirmation email.
(a) Google Play Store
Subscriptions on Google Play - Google Play Help
(b) Apple App Store
Contact Apple Support - Apple Support
iTunes - Account & Billing - Apple Support
(c) Adobe web site
Cancel your membership or subscription | Acrobat, Document Cloud PDF services
If none of the above answers your question, please contact Adobe Customer Care directly. Sorry for the inconvenience. -
When will I be charged for the first year of iTunes match
If I use iTunes match for an hour, will I be charged the whole year?
Hi,
What do you mean? iTunes match is an annual contract. You will be charged for full year when you subscribe to match.
Jim -
Was double charged for ExportPDF. How to remove?
Hey, I probably requested ExportPDF twice by mistake. I was double charged. Two separate reference numbers. How do I get one removed? I suppose during regular business hours Tues August 28. Or can I enter request online? Where?
Many thanks,
DJSYou can plea your case here:
http://www.apple.com/emea/support/itunes/contact.html
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