Double charge for a 1-year export pdf membership

I want to cancel one of the charges and I'm struggling with the adobe system to cancel one of the memberships. How do I complete a cancellation?

Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

  • HT204088 I was charged for a one year subscription just seconds after i agreed to purchase a 6 month subscription to Grindr and you can see they overlap please cancel  the order for the one year subscription.

    Tony I was charged twice for a product. I authorized one purchase for a 6 month subscription to Grindr and then I was also charged for a 1 year subscription please remove the one year subscription and refund my card... My bank said to go through apple to get the refund or it would be fraud and we would have to go through a long process. please help me out over 60$ is a lot of money for anyone ...
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    Anthony MAxcy
    <Email Edited by Host>

    We are fellow users here on these forums, you're not talking to iTunes Support - I've asked the hosts to remove your email address from your post's title (it's not a good idea to post personal info).
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  • Hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

    hi, i think ive been double charged for some songs on itunes, im not sure who to contact, please help!

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Double Charge for app purchase

    My order no.  MGZFDZN337  dated 04/19/13  05:40PM
    I have bought an app from app store through my iphone.
    Today, I received invoice and found it's double charge for this app.
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    These are user-to-user forums, you are not talking to Apple here.
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  • HT204088 It appears that I continue to be double charged for some purchases.

    It appears that I continue to be double charged for some purchases?

    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
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  • HT204088 I was double charged for an itunes gift. The email was only received by the recipient once and her itunes is only showing one gift, not the 2 I was charged for

    I gifted $15 to my friend through the itunes store. After 30 minutes, she had not received it so I resent the message. iTunes didn't say I would be double charged for RESENDING the email.
    She only received the email once. She opened it and the redemption code was automatically downloaded onto iTunes. She only received $15, not the $30 I was charged!
    I've tried calling iTunes support and now I'm here.
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    The iTunes Store has no phone support. Go here:
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  • I have been double charged for Music Sparkles – All in One musical instruments collection of Sound , Vocals and Fun Entertainment HD Full Version, v1.0 (4 )

    Hi All,
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    How to report an issue with Your iTunes Store purchase

  • HT204088 doubled charged for the same app

    Why am I getting doubled charged for the same app

    Could you be more explicit, this is a user forum. Apple does not answer questions here. We are not mind readers. What app? How do you know that you were double billed? Was it with the same Apple ID or with two different IDs?

  • Want to cancel Adobe Export PDF membership IMMEDIATELY, PLEASE.

    Just paid for Adobe Export PDF membership.  Not working for me.  At least not the way I need.  How can I cancel?  It said contact customer support but that just gives me this site.  Also don't know how to access the answers to this question.  Help?

    I am also trying to cancel Adobe Export PDF within the 30days allowed by Adobe.  Following your advice by calling the 800 number you suggest will result in requiring the caller to go through  several recorded menus listing Adobe products none of which include Export PDF with a final recorded message telling the caller to go to the Adobe.com website for other products.  Going to the Adobe.com website produces these threads but no instruction for canceling Adobe Export PDF.
    Obviously it is a method  created by Adobe to frustrate purchasers from trying to cancel Adobe Export PDF by circuitous button pushing leading nowhere.
    I suggest anyone trying to cancel this Adobe product to stop payment if paid by credit card.

  • Double-charged for Creative Cloud Membership - I need a refund!

    My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
    When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
    I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
    Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

    Hi aagirlz
    An email is sent 30 days prior to the annual renewal date with details of the renewal price.  Sometimes this might go to your spam/junk folders so it's worth checking there.
    When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
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  • I was double charged for a purchase i made. How do i get my money back for the second charge?

    How do i get my money back for something the app store double charged me for?

    Hey M_Hoag,
    It would be best to report an issue with your purchase. The following resource outlines how to do so:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks,
    Matt M.

  • Double Charge for Broadband

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    Solved!
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    Hi Confusedmate,
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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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  • Refund for cancel an adobe export pdf plan.

    By mistake I subscribed to adobe export pdf instead of adobe acrobat pro DC from my mobile phone. I already subscribed to acrobat pro DC and unsubscribed from the other plan. My question is if I will have a refund.

    Hi,
    An answer depends on where you purchased the subscription from.  Please take a look at your online receipt or purchase confirmation email.
    (a) Google Play Store
    Subscriptions on Google Play - Google Play Help
    (b) Apple App Store
    Contact Apple Support - Apple Support
    iTunes - Account & Billing - Apple Support
    (c) Adobe web site
    Cancel your membership or subscription | Acrobat, Document Cloud PDF services
    If none of the above answers your question, please contact Adobe Customer Care directly.  Sorry for the inconvenience.

  • When will I be charged for the first year of iTunes match

    If I use iTunes match for an hour, will I be charged the whole year?

    Hi,
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  • Was double charged for ExportPDF. How to remove?

    Hey, I probably requested ExportPDF twice by mistake. I was double charged. Two separate reference numbers. How do I get one removed? I suppose during regular business hours  Tues August 28. Or can I enter request online? Where?
    Many thanks,
    DJS

    You can plea your case here:
    http://www.apple.com/emea/support/itunes/contact.html

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