Double Charge for Broadband

I Have Been charged for my Broadband option 3 twice last month and the month before. I have called twice since then, both time they said it will be sorted by next month, what has not happened. Please could someone double check it for me as I cannot really afford to pay 60 pounds every month as my first baby has arrived and got lot of expense.
Please Help!!
Thanks,
Mate
Solved!
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Hi Confusedmate,
I'll be happy to have a look over your account and double check this for you.
Drop me in an email to the address in my profile with your BT account and telephone number along with a link back to this thread and I'll take things from there.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Welcome to the community forum. I would like to take a look at your account. Please send me in your details using the "Contact The Mods" link found in my profile.
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Solved!
Go to Solution.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
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Call charges for Broadband Talk

Hi
I wonder if anyone can help. I have an unlimited anytime plan with BT and use Broadband Talk. As I understand it, calls from Talk fall under the same tariff as the main phone line, so I am confused as to why I get charged for calls to a local number, eg, a 11 min call to a local UK number at 1pm on a weekday cost me £1.09.
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Solved!
Go to Solution.

ses2310 wrote:
Hi
I wonder if anyone can help. I have an unlimited anytime plan with BT and use Broadband Talk. As I understand it, calls from Talk fall under the same tariff as the main phone line, so I am confused as to why I get charged for calls to a local number, eg, a 11 min call to a local UK number at 1pm on a weekday cost me £1.09.
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