Double charged for Adobe ExportPDF Subscription

Hi,
I want to let you know that you charged me twice for the Adobe ExportPDF Subscription and it's not working at all
I want to request my money back.
Tks

http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
This is a user to user forum and nobody here can refund anything

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