Double charging my credit card

Double charging my credit card for four months now. You don't respond to any emails. I had to cancel my card. Please have a human being respond to me.
Kathleen Pruett 386.451.0472

Do not play with it, return it for exchange.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

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Double charged my credit card for software

Adobe double charged me for my software, then tells me, I need to call them back, I have been on hold for several hours trying to get a refund, not to mention it took me several days to get my software ordered correctly they kept entering my order wrong. Their customer service is completely incompetent.

Several times in the past I've had problems with companies double charging my credit card. I used to work for Visa as a consultant and learned that the credit card issuer is the best person to contact in this kind of situation. For example, if you call American Express directly and disput a charge, they will immediately credit your account and then do the work to contact the merchant (in your case Adobe) themselves. . Message edited by host to remove url.

TS2753 what do I do when I have been double charged?(they took money out of my prepaid itunes account and charged my credit card)

What do I do when I have been double charged by itunes? I had bought a prepaid card and applied it to my account. I then purchased some music and the next day realized that they took money out of my prepaid account and also charged my credit card. What should I do?

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Adobe Photoshop, HOW CAN I STOP Adobe from CHARGING MY CREDIT CARD !!!!!!!!!!!!!!!!!!!!!!!

CLAIM AGAINT ADOBE FOR UNAUTHORIZED CHARGES
JANUARY 2012 TO FEBRUARY 2015
Adobe Photoshop CS5.1 WILL NOT STOP CHARGING MY CREDIT CARD !!!!!!!!!!!!!!!!!!!!!!!
Adobe's system is set up to make it VERY difficult to stop charging your credit card AFTER you cancel, CALLED and CANCELED, call and CANCELED AGAIN
Our annual accountant caught that the charges were still being charged. Our book keeper (my spouse) thought that Abobe was one of our systems charges and it did not raise a flag until October 2014. We canceled at the end of MAY 2013 when our off site designer at their own office said that illustrator was better for him for the work we need and we no longer needed to use PSD . Month to Month means you can cancel when you want. The agreement is very clear that we can cancel PRIOR TO THE RENEWAL DATE. ADOBE PS is a great program, we love it, we DONT love being charged for 27 extra unauthorized months 29.99 = 809.73 !!!!!!!!!!!!!!!!. Adobe can see the service has NOT been accessed or has not 1 minuet of use time on any dat for 21 months. When they did not cancel I had a 1 hour 25 minuet RECORDED conversation to cancel the service in November of 2013. I was assured this time it was canceled and refunded. We trusted the manager we spoke and did not see the charges for Our accountant whom filed our personal taxes first week of October 2014 for Tax Year 2013 discovered the charges were still there.
We have called in October 2014, November 2014, December 2014, January 2014. Our company attorney said to dispute all charges from first date of cancelation.
A friend with the SAME issue of Adobe charging after canceling recommended this forum. ADOBE ARE YOU READING THIS ???
CASE # 210663517
membership order number (AD007677235)
CASE HISTORY SINCE JANUARY 31TH 2012
1) I ordered ONE Month to Month January 4th 2012, got a confirmation that it was month to month but they said it was for ONE DARN year. I fought for weeks to over turn that. We only need the program for a few hours every 7 to 16 months. We cancel the minuet we are done using it.
We were over charged 9 MONTHS at 29.99 they reimbursed 2 months.
SEE CORRESPONDENCE FROM ADOBE BELOW
Adobe Case Update
1/31/12
Your Adobe ID: PRIVATE NAME @GMAIL.COM
Your Case Number: 0207444190
Hello Gene,
We've reviewed your case and we really apologize for the inconvenience and for the past experience that you had, we tried contacting you to inform that we've successfully gave you free 1 month subscription but you were not available at that time.
Please call us back to confirm you got this message and also to confirm at your end that we have given you credit for a month for the subscription that you have.
Thanks & Regards,
Adobe Support
This email is in response to support case #0207444190 submitted by Gene K.
To respond to this update or review your case history, log in to the Adobe Support Portal online and look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.
If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
Thank you,
Adobe Customer Care
2) WE CANCELED MULTIPLE TIMES IN 2012, BUT WERE CHARGED EVERY MONTH. WE USED THE SERVICE DURING 2 MONTHS OF THE YEAR AND WERE REIMBURSED 2 MONTHS Jan and Feb but we used it again in July 2012 for 2 days.
2012 WE WERE CHARGED WITHOUT AUTHORIZATION AFTER CANCELATION 9 MONTHS @ 29.99 = 269.91
3) FEBRUARY 4TH 2013 TO OUR NEXT USE APRIL 26TH 2013 WE WERE NOT CHARGED we gained some confidence in the system.
4) ORDERED ONE MONTH TO MONTH ON APRIL 26TH 2013
5) CANCELED ON APRIL 28TH 2013
6) CALLED TO CANCEL AGAIN AFTER CONTINUED TO CHARGE MY COMPANY ACCOUNT until I lost my Company Credit card on a plane to my sisters funeral on the east coast. May 28th 2013 to June 26th 2014
7) OVER CHARGED BY 13 MONTHS @ 29.99 = $389.87
8) Our sibling passed away in July 18th 2014 and our company credit card was lost on the plane to east coast so Adobe could NOT charge 7.26.15
9) Seems the only way to stop them is to lose or cancel your credit card. See Adobe's email below sent 7.26.15
Adobe Creative Cloud <[email protected]>
7/26/15
We have been unable to bill the payment method on file for your account. To make sure you have uninterrupted access to Creative Cloud, please take a moment to update your billing information.
We don't want to see you go
10) September 18th 2014 we had to request one month of service again for 5 days to organize company marketing photo's for designers Illustrator Program, used our NEW Credit Card
11) September 23rd 2014 CANCELED month to month
12) October 19th 2014 called Adobe to ask WHY AGAIN !!!!! they charged card again?? THEY ASSURED they would refund and cancel and apologized AGAIN.
13) November 19th 2014 Adobe charged our new Company Credit Card AGAIN, I called for 1 hour 3 minuets I was assured it would be reimbursed and canceled. NEVER happened
14) December 19th 2014 Adobe charged our new Company Credit Card AGAIN, I called our attorney to get help to resolve.
15) October 20th 2014 to February 18th AGAING OVER CHARGED BY 5 MONTHS @ 29.99 = $149.95
16) January 23rd 2015 called Adobe to tell them we were filing a suit against for charging our card for 21 months of over charging with NO AUTHORIZATION!! Still have not heard back in 34 days.
18) February 27th 2015 I was given this forum to try to bring attention to ADOBE and the horrible awful practices they have.
     Adobe will see that not one single minuet of time has been used of their online access from our account.
ADOBE, PLEASE CREDIT OUR CREDIT CARD ON FILE FOR   27 extra unauthorized months 29.99 = 809.73 !!!!
Purposefully not going away,
Gene K.

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

HT1918 How do I get iTunes to charge my credit card instead of using up my apple credit balance?

My credit card is offering me a $5 statement credit if I spend at least $5 on iTunes. Problem is I have a large credit balance - how can I get iTunes to charge my credit card instead of using up my apple credit?

If you have a balance on your iTunes account then that will automatically be used for purchases before your credit card will be - you can't change how items are billed.
You could try gifting items to yourself, you can only gift via a credit card (I haven't tried it but I think that you should be able to gift items to yourself)
Gifting : http://support.apple.com/kb/HT2736

How do I tell iTunes to use the balance in a gift card to purchase music instead of charging my credit card?

I'm trying to use the balance from a gift card to buy music for my iTouch, but the system keeps trying to charge my credit card. How do I use my balance???

http://support.apple.com/kb/HT1364
http://support.apple.com/kb/HT1203
http://docs.info.apple.com/article.html?path=iTunesWin/9.0/en/27554.html
This is the best guide:
http://www.ilounge.com/index.php/articles/comments/moving-your-itunes-library-to -a-new-hard-drive

So I need to buy a TV series on my family's account, and we want it just to charge the credit card and not the money from an iTunes Card that's already on the account. Is there any way to do this?

So I need to buy a TV series on my family's account, and we want it just to charge the credit card and not the money from an iTunes Card that's already on the account. Is there any way to do this?

I am pretty sure it will always use the credit card unless payment method is set to none.
That has been my experience anyway.
They already have the money from the gift card so would rather collect from your credit card.

If I have an iTunes gift card already redeemed on my account, than how do I buy a song using the money from the gift card instead of charging my credit card?

If I have an iTunes gift card already redeemed on my account, than how do I buy a song using the money from the gift card instead of charging my credit card?

Hi, in my case It did not use the balance first. I had balance but it used my credit card. Do I have to sign in Itunes first? Thanks.

Cancelled but you keep charging my credit card

I cancelled in premium in March through your website but have just realised you have carried on charging my credit card, Why don't you have proper support/contact details instead of using these public forums? I expect someone from Spotify to contact me regarding a refund. Again absolutely absurd that an organisation your size does not have support contact details

I agree. I cancelled my premium account months ago and am still getting charged. The lack of any support contacts for "paying" customers is inexcusable. I will be asking my credit card company to refund their charges.

Why is it wanting to charge my credit card and not use the money that is in apple account?

why when making purchasing apps is it wanting to charge my credit card and not the balance that is the account?

Should have also mentioned it does the same on my iphone and when i try to download music from itunes.
My account does show that i am £25 in credit so my redeem code was accepted

Can Apple TV use the balance from my iTunes Store when renting a movie? I couldnt find the option so I believe it will charge my credit card it made me add to the iTunes Store settings.

Can Apple TV use the balance from my iTunes Store when renting a movie? I couldnt find the option so I believe it will charge my credit card it made me add to the iTunes Store settings.

For the avoidance of doubt, you must have enough of a balance to pay for the rental in full, it won't take the balance and the difference by credit card. If you don't have enough of a balance it will all be taken by credit card.

TS1702 I no longer want to use the Pandora one app with automatic renewal how do I quit it so it stops charging my credit card??

I no longer want to use the Pandora one app with automatic renewal how do I quit it so it stops charging my credit card??

http://support.apple.com/kb/ht1918
http://support.apple.com/kb/ts5366

My gift cards are not being redeemed. Still charging my credit card.

My gift cards are not being redeemed. Still charging my credit card.

Does your iTunes account show a positive balance?

Why is iTunes changing between charging my credit card and my voucher (stor

iTunes sometimes decides to charge my credit card, even though I have money on a voucher, that I have redeemed. Why does it do this? How can I stop it, and only charge my vouchers in the future?

You'd have to ask the iTunes Store why this might be happening. But one way to cure the problem is to remove your credit card information from your iTunes Store account. You can put it back if and when you need to charge something to your credit card.
Regards.

HT2534 I have a $70 credit in my iTunes account but when i bought an album last night it charged by credit card not the itunes account. How do I reverse this and get the itunes account used up first?

Ihave a $70 credit in my itunes account but when I purchased an album last night itunes charged my credit card, not my itunes account. How do I get this reversed

How did you create the account ? Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
then credit card details will need to be entered before the account can be used to download any item from the store.
If you are being prompted to review the account then see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054
If not then you will need to enter your credit card details - you should be able to remove it after entering it.

Double charging my credit card

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