Double everything and no iTunes Store connection!

Hi! I had a problem with iTunes not connecting to the internet. Googled the problem and was promted to check my firewall - iTunes is ticked under exceptions so that's not it. Uninstalled and reinstalled iTunes following the instructions on Apple help but I think I've made it worse! It still won't connect to the internet (despite my PC having no issues) and now it's listing two of everything, and some files are missing. When I check the files via explorer there is only one of each, and if I delete one of the duplicates, the remaining one won't play? Not too bothered about iTunes store but reluctant to sync my iPod again until I know I won't get two of everything! Help!

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HT201303 I want to see my purchase history from App Store and the iTunes Store cannot be connected

I want to see my purchase history from App Store and the iTunes Store cannot be connected

Hello boomfeelgood,
We have a couple of articles addressing this issue. First, Can't connect to the iTunes Store found here http://support.apple.com/kb/ts1368.
And then
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Regards,
Sterling

I bought a HD and the Itunes Stores say that the movie (Pretty Women) has Itunes Extras. Why I can not find it? It is a mistake from Apple? What happen if I buy the movie because the Extras and now I can not watch it? I have an Ipad last generation.

I bought a HD and the Itunes Stores say that the movie (Pretty Women) has Itunes Extras. Why I can not find it? It is a mistake from Apple? What happen if I buy the movie because the Extras and now I can not watch it? I have an Ipad last generation.

What version of iOS do you have on your iPad (Settings > General > About > Version), and is it connected to wifi ?
From Buy and play movies with iTunes Extras - Apple Support :
Here’s what you need to stream the new iTunes Extras:
Mac using OS X Mavericks v10.9.3 or later and iTunes 11.3 or later
PC using iTunes 11.3 or later
Apple TV (2nd and 3rd generation or later) using Apple TV software 6.2 or later
iPhone, iPad, or iPod touch using iOS 8 or later (You need to connect to Wi-Fi. Extras won't appear if you're connected to a cellular network.)
An active Internet connection
You can use the steps below on your Apple TV, Mac, PC, or iOS device for any purchased, HD movie that features Extras:
On your Apple TV, select Movies, then select your movie to see the Extras menu. Extras aren't available from the Computer tile on Apple TV (Home Sharing).
On your Mac or PC, open iTunes and go to the Movies section in your iTunes library. Double-click your movie. If there's no Internet connection, the Extras menu will be skipped. The movie will immediately play if you already downloaded it.
On your iPhone, iPad, or iPod touch, tap the Videos app, then tap your movie. If you're connected to the Internet via Wi-Fi, the Extras menu will appear.

ITunes Store connection

Suddenly I can no longer connect to the iTunes Store. I have accessed the Windows firewall and checked off iTunes. I have downloaded the latest software numerous times and restarted my computer.I still can not connect. Any ideas?

Hey Rooney68,
What happens when your computer tries to connect to the iTunes Store? Does it give an error message?
These articles may resolve the issue.
http://www.apple.com/support/itunes/store/connect/
http://docs.info.apple.com/article.html?artnum=300870
Jason

I'm getting messages that Netflix and the iTunes store are currently unavailable. This can't be a coincidence. also, my iTunes account works fine on my Mac, just not on the Apple TV.

I'm getting messages on Apple TV that netflix and the itunes store are currently unavailable. This can't be a coincidence. Also, the iTunes store is working fine on my Mac, the message is only on the apple TV. Does anyone come across this frequently?

1. An explanation for what? There is indeed a support number (which you can find on this page in "Contact Us" and you are limited to one support call in the first 90 days and if you have the AppleCare you have more than that available, so I'm not sure what you are whinning about (and it is whinning, trust me).
2. http://www.kelleytown.com/ikelleytown.htm#firewire
However, since I wrote that I've also found this link pretty well explaining why firewire is the only way to go as well (it's about video but the same principles apply to the iPod:
http://www.pcworld.idg.com.au/index.php/id;1847886895
3. Your computer is constantly changing whether you know it or not. Do you not apply any MS upgrades (or have them automatically applied for you?) Do you not have any antivirus on your machine (which applies its own upgrades)? Do you not, ever, ever, ever, open any email message, or download that cute little movie your friend sent you, or plug in any other device (like a digital camera or flashcard reader) or any of the other hundreds of things that change the computer environment.
It would be tempting to conclude a priori that the update you applied is now the problem, but if so, how do you explain the millions of others who apply the update without issues? The difference is in the software and settings on the witches brew that is a PC. So in a sense you are right in that the old firmware worked with the mess that is your computer and now the new one doesn't -- but it ain't up to Apple to fix your computer, and impossible for them to control the environment (oh, I guess unless you buy a Mac -- "coincidentally" Mac's use firewire for the iPod :>)
I dunno -- when 90% of all issues (100% of all connection issues) can be solved with the Adaptec 4300 I tend to have a lot less patience with folks. If you want to use the mess that is USB then you'll just have to deal with the fact that MS screwed it up big time and become more knowledgable on how to handle the problems.

I recently downloaded the iTunes 11.0.5 for Mac OS X and the iTunes store comes up as a blank page. I have already tried re-downloading iTunes and that didn't work... How can I get it to work?

I recently downloaded the iTunes 11.0.5 for Mac OS X and the iTunes store comes up as a blank page. I have already tried re-downloading iTunes and that didn't work... How can I get it to work?

I was able to fix mine. I went to software update and updated a few things. I did not update everything, but only what I thought were the essentials, which I believe was Safari, a security update, and a firmware update.
Then I deleted and reinstalled Itunes yet another time. Now the itunes store is back up again.

Itunes store connectivity issues

I am new to itunes. I have never connected to the store, however, I recently downloiaded version 8 and attempted to access the itunes store and received multiple errors. Specifically: "iTunes could not connect to the iTunes store unkown error -3212 and unkown error -11222" The term used was check your network connection and try again. Since I have read the previous posts, I must admit I'm a fairly pc illiterate. Any help would be greatly appreciated.
Thanks

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: iTunes Store Connection Troubleshooting
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
Tunes for Windows could not establish a secure connection to the iTunes Store
iTunes for Windows: Possible iTunes Store Errors
for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store. If none of what you read in those articles makes sense to you, you may want to recruit a friend or family member who's more experienced with computers to help you.
Hope this helps.

Why won't the iTunes store connect on my pc?

Just switched pc's. Reinstalled iTunes to the new pc. Want to sync ipad2 to pc, but unable to connect to iTunes store. Ran Diagnostic and the only failed option is finding a secure connection to iTunes store. Able to connect to internet thru explorer, so not sure why iTunes will not connect to iTunes store. Uninstalled and reinstalled software twice. Tried to sync ipad2 to the pc, got the message 'This ipad is already linked to another pc. If you continue all data will be erased and replaced with data from this pc.' I select yes, iTunes shows that the system is backing up, but then it freezes. Tried three times and it never gets past backing up, even after 50 minutes of backing up. Need help!

Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: iTunes Store Connection Troubleshooting
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
iTunes for Windows could not establish a secure connection to the iTunes Store
iTunes for Windows: Possible iTunes Store Errors
for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.

The itunes radio isnt showing up on the music app and the itunes store on my iphone 5. what should i do?

the itunes radio isnt showing up on the music app and the itunes store on my iphone 5. what should i do? help me please

Hello, Ninaxand.
Thank you for visiting Apple Support Communities.
If you are a US customer, try forcing all applications to close and power cycle the device. Test accessing iTunes Radio after processing these steps. I would also make sure cellular data is enabled for iTunes.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
About iTunes Radio
http://support.apple.com/kb/HT5848
Cheers,
Jason H.

I just downloaded the new update for itunes and the itunes store wont open up it is taking a long time it still hasnt loaded since 5pm

i just downloaded the new update for itunes and the itunes store wont open up it is taking a long time it still hasnt loaded since 5pm, i also cant sighn in either it just keeps on saying accessing itunes....

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

My ipod is in recovery mode and my itunes cannot connect to the server what do i do?

my ipod is in recovery mode and my itunes cannot connect to the server what do i do?

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

I some how deleted the safari app on my iphone as well as my app store and the itunes store app how do i get it back?

I some how deleted the safari app on my iphone as well as my app store and the itunes store app how do i get it back?

They are pre-installed apps and therefore cannot be deleted so you may have inadvertently moved them onto a screen or into a folder. Check all screens and folders and do a search in Spotlight, it will tell you if the apps are still on your iPhone but unfortunately not where it is. If you find them on one or your screens or in a folder, press the icon until it wiggles and then drag it back to where you want it. Alternatively you can reset your home screen in Settings>General>Reset>Reset Home Screen Layout. Also check Settings>General>Restrictions and make sure Safari, iTunes and Installing Apps and Deleting Apps are all ON.

Itunes store connectivity error (0x800b0101)

Itunes store connectivity problem, error code: we could not complete your itunes request. An unknown error occurred (0x800b0101)
Please help i want to activate my iphone 4 through itunes 6

I am facing these error ....
Message was edited by: montys

Lost album covers from amazon and not itunes store?

lost some of my album covers since transfer of library to new computer. how do i get it back as some music was purchased through amazon and not itunes store?

If it's a relatively small number of songs, select the song or songs (with missing album artwork) in the iTunes music library listing. Right-click on the selected song(s) and select Get Album Artwork.
If you want iTunes to go through your entire music library, select Music under LIBRARY in the iTunes sidebar. From the menu bar, under the Advanced menu, select Get Album Artwork. Don't do it this way, if you have some albums where you added artwork that you selected yourself, because they may get replaced.
It does not matter if a song was purchased in the iTunes Store, ripped from CD, or purchased at Amazon (or elsewhere). If the song can be identified as a song in the iTunes Store database, it will get the artwork for it.
Some artwork may not be available. In that case you can add your selection. A good way to do it, if the songs came from Amazon, is to find the song or album at Amazon. On the web page for the song or album, click-hold-drag the image (of the album artwork) from the browser window to the iTunes window, and drop it where the album artwork normally appears. NOTE: You can do this for multiple songs at one time.

I have a new computer and the itunes store will not allow me to use the remaining balance on my gift card.

i have a new computer and the itunes store will not allow me to redeem my remaining balance. How to handle.

Details, please. What exactly is happening? How is it "not allowing you" to redeem your balance?

Double everything and no iTunes Store connection!

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