Double typing issue on used device - where to send it?

Hi!
I bought a used Q10 not even a year ago. Now the double typing issue is so bad that I need to send it in and get it fixed or replaced. The problem is, I don't know where to send it. I live in Germany and the German BlackBerry support website wants me to contact my dealer. Since I bought the device used I don't have a dealer to contact. The person I bought the phone from tells me she's got it as present and doesn't have a receipt. How could I go at this?
Thanks in advance,
-pac

Will your German carrier (Vodafone?) allow you to pay for the service job?
Since it was purchased used, the device is likely no longer is under warranty.
It could be a problem of simple moisture affecting the keyboard. You can remove the battery and place the device in dry white rice for 3-5 days and see if that corrects it.
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  • WTF Blackberry, WHEN WILL YOU FIX THE DOUBLE TYPING ISSUE

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    |
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    1. Download tftpd32b.zip from:
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    Best Regards...

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