Doubt I purchase another Insignia

Question

I purchased an Insignia television with DVD player built into the side. I am really wishing I would of bought a different brand. For starters the volume stinks! I can have it turned all the way up and still need it louder. I have never had surround sound, a home theater or anything like that nor do I want to have to purchase one. All my other TVs have been fine by themselves. This TV was bought for the bedroom because I watch more TV in there, however had to move this out to the living room after noticing the volume issue. It was because I put the TV out there that I did not notice the DVD player not working right for 4 to 6 months after purchasing. I went to use it for the first time and it was extremely hard to get the DVD in. It almost felt like there was already a DVD in there. Trying my best not to force it in there I finally got it to go in. It has since done this, plus half the time the DVD goes in it will not start playing and then will not eject because the DVD gets stuck in there. I have to gently take another DVD out and act like I am going to put that one in and kind of tap the one already in there to get it to eject.
I called Best Buy when I first realized the DVD was doing this and was told that it sounded like a manufacturing issue and that I would need to ship it to them to get it fixed instead of bringing it into the store to exchange it? I did not feel it was my place to do this when I had just purchased it a few months prior, so I just endured it. However, now when the DVD goes in it starts making this horrible sound that sounds like it is ruining the DVD in the process. The DVD will play while it is doing this, but the noise is louder than the volume of the movie and is extremely annoying. 
I have now had this TV for a little over a year and thinking of just purchasing another one and eating my money I spent for this one. If it were just one issue I was having with this I would chalk it up to bad luck as an issue can happen to any brand of television, but since there were multiple issues I think it best not to buy this brand again.

Answer 1

Hello cindychap76,
At Best Buy, we're very proud of our exclusive Insignia brand televisions, so I'm always particularly disheartened to hear when one has developed problems that impede your satisfaction. I'm very sorry that you've encountered these issues and for any inconvenience you've endured as a result.
Did you elect to purchase Geek Squad Protection for your TV? If so, I recommend contacting Geek Squad at 800-433-5778 for service options. I'm not sure why your local store would have offered the less-than-helpful advice that they did. Many brands of TVs can be taken in by Geek Squad for service, including Insignia TVs. This usually applies to TVs less than 40" though, so if your TV is larger, in-home service through Geek Squad should have been offered. That being said, since you've had the TV for a bit longer than the warranty period, I recommend calling Insignia directly at 877-467-4289. They may have options for you.
Please know that I'm grateful that you took the time to share your experience. Please let us know how it goes with Insignia.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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