Doubt over Service Request and Web Request in CRM 7.0

Hi Experts,
We are in blueprint phase of our project, we need some guidance on the CRM Service module in 7.0. I read a blog that says that service request in crm 7.0 is much improved and it is prefered over service ticket for future releases.
Can someone please throw some light on what is the difference between a web request (in spro, under web channel-> e service), and a service request. And how do we decide, which one to implement and an example if it can be provided.
It will be of great help to us.
Thanks and Regards,
Rohit Khetarpal

Hi,
A web request can be requested for a specific service via internet.
More information in this link:
http://help.sap.com/saphelp_crm70/helpdata/EN/f5/c243401a306f13e10000000a1550b0/frameset.htm
In CRM specific services can be requested and processed using a Web request.
You can check this link for more infromation:
http://help.sap.com/saphelp_crm70/helpdata/EN/f5/c243401a306f13e10000000a1550b0/frameset.htm
Hope this information helps!
Regards,
Chethan

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