Doubts in R/3 system

Hi , Q1.) If a job one job is running for 1 hr daily and the same job running in next day for 5 hours .What is the reason and how you will go head to correct the problem .Answer me step by step.
Q2). All user suddenly unable to run any T-code in SAP , then what is the reason and how will you correct it.
Q3). If you importing support pack in production server , then it took long time as for the usual time then what you will do in this case and also tell me how you will download support pack from service market place (Step by step).
Q4) What are the oracle background running in sap?
Regards
Brijesh Prasad
Edited by: BRIJESH PRASAD on Jun 12, 2008 10:01 AM

I agree with Olivier,
Why do things in production when you do not know how it works?
You need to learn more about the system so you can be more specific in your questions.
Compare to this question:
My Car doesn't start, please tell me what the problem is.
It's not easy to answer either.
- Did you actually get into the car ?
- Is it the correct car ?
- Did you turn the key ?
- What kind of car is it ?
- Gas ?
etc

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