Doubts on CRM Project.

Hi friends,
Recently I Placed BW CRM project.
90 % extractions are generic function module extractions.
how crm data is extracted to BW.
what is the role
CRM middleware,BW adapter,CRM Analytics.
MY intension is how crm extractions differ from other extractions.
Thanks,
Madhu.

Dear Madhu,
Pls find the following links.
http://help.sap.com/erp2005_ehp_02/helpdata/en/c4/80fa3a0376a51fe10000000a114084/frameset.htm
http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/html/BBlibrary.htm
The main 3 analytics in CRM are Sales Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/40/fad93f2e93f106e10000000a1550b0/frameset.htm
Service Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/f1/9dfb3b699bde74e10000000a114084/frameset.htm
Marketing Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/be/92fb3b28904f73e10000000a114084/frameset.htm
Extract CRM Contract data to BW.
Thanks,
Atin

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One doubt on CRM Workflow.

Hi All,
I have a clarification to be made.
Below are some requirements from a CRM project. Now we are planning to train some one to handle this part and essentialy his role is on Workflow. Now my doubt is whether this person should take CRM training or workflow training? One thing to note here is that the person does not have any CRM background also. So my question is whether this person needs to take Workflow training or CRM training( I am not sure whether CRM training has workflow in it) or something else(meaning first CRM and then Workflow, since the project is on CRM)?
The requirements are in bold.
1. Ability to define a Customer Program, including, but not limited to:
will adhere to role based security
informational program characteristics
program eligibility rules
technical prerequisites (e.g. equipment)
program specific options (e.g. bill protection)
enrollment related work flow steps and prerequisites
funding accounts
Comments : Standard SAP functionality. May need workflow
2.Ability to automatically enable or disable program functions.
Comments : Workflow or Actions can be used.
3.Ability to generate automated notifications/ticklers when program steps need to be taken.
Comments : Workflow or Actions can be defined to trigger Notification on certain events.
4. Notify appropriate Program Manager if measure factors or incentive rates are changed.
Comments : Need workflow or Actions to trigger this.
5. Associate the completed audits to actual programs and when applicable tie to a programs workflow requirements.
Comments : Link is Standard SAP Functionality and needs to define workflow.
6. Ability to generate customer communications based on triggers such as; dates, changes to customer information, work flow steps, etc.
Comments : Needs to develop workflow or actions to trigger Notifications on pre-defined rules.
7. Based on program, allow for multiple incentives or timed incentives based on workflow process completion steps.
Comments : Need to be configured in Rebate Processing

Thank you,
Regards,
Manesh

Hi,
The steps which u have done al are correct
Find the information below for BWA1,BWA5 and BWA7
BWA1:
1.BW adapter which will give you meta data information and if you want to chnage any settings relatede to mapping or if you want add any BDOC mapping you can do by using this Tcode
2. We c an copy BW adapter data source and we can create custom BW adapter data data source by using copy function
3. We can change the selection conditions for the data source
4. we can bdoc mapping information under mapping tab,if you want to add any new field to map with new bdoc segment ,we have to map here;for ex if you want to extract Extractnal reference number from 0CRM_SRV_PROCESS_H data source
we have to follow below steps
1.enhance Extract structure
2.Add bdoc mapping in BWA1 with perticular BDOC segment for example Sales bdoc segment mapped with Extractnal reference number
3.Add code in Mapping module of data sourc eto fetch data or write code in Badi CRM_BWA_MFLOW to fetch data for newly added fields
BWA5:it will show all activated BW adapter data source information under ACTIVE tab
BWA7: it will have all BW adapter delta enabled data source information,if your data source is not available under BWA7 ,that means you didnt enable delta for the same (not intialized )
Table information:
SMOXAFLD: Field List: Key Attributes for BWA Master Data Delta Queue
for example : DISTR_CHAN, PRODUCT_GUID, SALES_ORG are key fields for data source 0CRM_PRODSL_ATTR
SMOXRELP:BWA: Use of Segments and Fields in DataSources
BDOC segment mapping information fro the data source (which u have used in BWA1 under mapping tab)
SMOXRELP_S: Shadow Table for Table smoxrelp
which will give information about BW selection whether we can use this field for BW selection for data loading iof its marked for selection u can see in rsa3 selections.

Very urgent: Doubts regarding CRM WORKFLOW OF BUSINESS PARTNER CREATION

HI ,
I HAVE DOUBTS REGARDING CRM WORKFLOW OF BUSINESS PARTNER CREATION, WHILE I AM CREATING BUSINESS PARTNER THROUGH R/3 , IT REFLECT IT INTO MYSAP CRM ALSO, AT THAT TIME IT SENDING THE MAIL TWICE TO THE RECEIPIENT. IS THERE ANY WAY THROUGH WHICH I CAN RESTRICT IT TO SEND THE MAIL ONLY ONCE,
PLZ SEND ME THE REPLY AS SOON AS POSSIBLE,
THANKS ADVANCED,

HI
WORKFLOW SEETING. SAP MAIL
MULTIPLE MAILS AND
ONLY ONCE CHOOSE
ONLY ONCE OPTION ON WHICH VERSION U R WORKING?
REWARD IF HELPFUL
VENKAT

Server details in crm project

HI expers,
I m new in crm, can any one pls explain me about server information in crm project.
How many server usually have and how crm is implemented in real time.
testing..developing ...stage...how move the data from diff stages..
highly rewarded by the answer.
[email protected]
thanks
hiten.

Dear Hiten,
Landscape is like a server system or like a layout of the servers or some may even call it the architecture of the servers viz. SAP is divided into three different lanscape DEV, QAS and PROD.
- DEV would have multiple clients for ex: 190- Sandbox, 100- Golden, 180- Unit Test.
- QAS may again have mutiple clients for ex: 300- Integration Test, 700 to 710 Training.
- PROD may have something like a 200 Production.
These names and numbers are the implementer's discreet on how they want it or they have been using in their previous implementations or how is the client's business scenario.
Development server is used for Development. Either Development/Golden Client is used for Configuration. Then all the developments and configuration data is transported Quality Server where you would test the configuration with test data. You would transport the same to Production if everything is right.
Now whatever you do in the Sandbox doesn't affect the other servers or clients. Whenever you think you are satisfied with your configuration and you think you can use it moving forward, you RE-DO it in the golden client (remember, this is a very neat and clean client and you cannot use it for rough usage). As you re-do everything that you had thought was important and usable, you get a transport request pop up upon saving everytime. You save it under a transport request and give your description to it. Thus the configuration is transported to the Unit Test client (180 in this example).
You don't run any transaction or even use the SAP Easy Access screen on the 100 (golden) client. This is a configuration only client. Now upon a successful tranport by the Basis guy, you have all the configuration in the Testing client, just as it is in the Golden client. The configuration remains in sync between these two clients.
But in the Testing client you can not even access SPRO (Display IMG) screen. It's a transaction only client where you perform the unit test. Upon a satisfactory unit test, you move the good configuration to the next SERVER (DEV). The incorrect or unsatisfactory configuration is corrected in Golden (may again as well be practised in the sandbox prior to Golden) and accordingly transported back to 180 (Unit Test) until the unit test affected by that particular config is satisfactory.
The Golden client remains the 'database' (if you wanna call it that) or you may rather call it the 'ultimate' reference client for all the good, complete and final configuration that is being used in the implementation.
In summary:
Landscape : is the arrangement for the servers
IDES : is purely for education purpose and is NOT INCLUDED in the landscape.
DEVELOPMENT ---> QUALITY -
> PRODUCTION
DEVELOPMENT : is where the the consultants do the customization as per the company's requirement.
QUALITY : is where the core team members and other members test the customization.
PRODUCTION : is where the live data of the company is recorded.
A request will flow from Dev->Qual->Prod and not backwards.
1. Sandbox server: In the initial stages of any implementation project, You are given a sandbox server where you do all the configuration/customization as per the companies business process.
2. Development Server: - Once the BBP gets signed off, the configuration is done is development server and saved in workbench requests, to be transported to Production server.
3. Production Server: This is the last/ most refined client where the user will work after project GO LIVE. Any changes/ new develpoment is done is development client and the request is transported to production.
These three are landscape of any Company. They organised their office in these three way. Developer develop their program in Development server and then transport it to test server. In testing server tester check/test the program and then transport it to Production Server. Later it will deploy to client from production server.
Presentaion Server- Where SAP GUI have.
Application Server - Where SAP Installed.
Database Server - Where Database installed.
Regards,
Naveen.

SAP CRM Projects Implemented or Done in India Required Urgent and Important

hi, friends and experts
      I wish u could send me SAP CRM Projects done in india with information including, Clients Name Operations, Duration and Location as soon as possible. Its urgent and important. Pls send the details.
                                                  thanking you
                                                         with regards
                                                   PRAVEEN

There are several potemtial root causes.
+ NetWeaver Mobile/DOE is not setup
+ DOE -> CRM should be Trusted RFC
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CRM project requiring offline adobe form functuonality - at what effort?

I have a requirement to implement an adobe form as part of a larger CRM project. The users of the CRM application (Sales - Web Client) will utilise adobe functionality while online to create prefilled customer visit forms which they will copy to their outlook application. The adobe form will then be used in offline mode to record details of their customer visits whilst the sales person is in the field. The visit details will need to be sync'd at a later stage back to the CRM server. I have a question as to the effort required to set this up both from an analyst and programming perspective.
Am i right in assuming the creation of the adobe form would not be that time consuming (as we intend the form itself to be relatively straight forward) and the time will be primarily taken up in developing the interface to initially create the adobe form and then to take the data back into the CRM system once the form is completed.
What kind of effort are we talking about
Thanks in advance
Eddie

Hi Satya & sanjyoti,
I am facing a pecular problem in using Adobe forms.
I am able to pass data from webdynpo application, to the Interactive form(using mappings, as mentioned by satya).
But for the same form & WD application, i am not able to pass data from the Interactive Form, back to the WD application.
My scenario is like this:
I need to show a form, with some prefilled data, such as date, userID, etc. I populate the node in my WD application, & then call the form.
The form displays the above prefilled data. Now the user has to fill the remaining fields & click on submit(Submit-to-sap button). The onsubmit property of the Interactive form is mapped to a onaction event, where WD tries to read the data entered by the user.
The problem is that on clicking of the submit button in the form, the event is not getting called.
If i use a button in the WD view itself, then the action gets called, but there is no data. In short, the data is NOT getting passed from Interactive form to WD application.
Can you please help me out with this?
Thanks,
Hanoz

Engagement Management with CRM Projects

Hi
   I am trying to use Engagement Management with Project Controlling. CRM Project is configured to replicate to an R/3 project. All the roles, resource assignments are transferred to R/3 project.
   However, in the process of engagement management, I could not plan my costs and revenues on the CRM Project. The planned costs and revenues are calculated only when the project data is transferred to R/3. I was wondering if there is any config, that I am missing, because I want to be able to plan my costs and revenue for the resources with in the CRM Project(in proposal phase) before the approval phase of project. I want to replicate CRM Project to R/3 only when the project is approved.
   Please drop in your ideas and suggestions.
Thanks,
Rajesh.

Hi,
We have a PSCD system, as well as grants management handled by CRM.
However, I'm not sure exactly what your question is?
We use the PSCD system as the source of truth for BPs, contract accounts etc. So you can keep things the way they are. You just have to set up middleware (BDocs) to replicate these objects to CRM.
All payments are also handled in PSCD.
Does this answer your question?
cheers
Paul Bakker

How to create ECO 5.0 CRM project in NWDS?

hi,
I created a development track in NWDI and next I want to create a project in NWDS.
So I switched to the inactive DCs view in NWDS and I choosed the SAP_SHRWEB_1 DC and selected the entry crm/isa/web/b2b and created a project. But I cant find the project in the NWDS workspace.
I dont know whats going wrong because I already went this way for ECO for R/3 several times.
kind regards
Michael

hi,
the problem was caused by using a eclipse workspace which I already used in combination with a different NWDI.
Michael

Environment Readiness Checklist for Application Test in an SAP CRM project

Hello Experts,
I am working for a very large SAP CRM implementation project at my firm. I am part of Application Test team responsible for carrying out all due dilligence before test begins. I need your help to prepare a detailed checklist for Environment Readyness covering below items like
- Transport (Custom Build as well as Config)
- Checking and ensuring that code and config is moved successfully
- Number Range Set Up
- Manual Configurations ( partner profile creation, initial ALE config
- Initial Master Data creation ( reference customer,register groups,enter values in some custom Z-Tables ,service providers etc etc..)
- Any other item which you I should take into account
Regards
Rohit

Hello Sumanth,
By going to System -> Status -> SAP System Data -> View Components, you should be able to see the soft components which are installed in your system, I guess.
These soft components corresponds to the business suite applications which are installed.
This is what you wanted ?
Thanks and Regards, Pradeep

Doubts in Implementation project

Hi,
can somebody guide me for the following terms in implementation porject?
1. Function specification 2. Business blueprint 3. Functional design document
4.Technical design documnet 5. FD & Td's
can u explain me what is the sequence of documents in Imp project?.
Thanks in advance
VSM

Hi Subbu,
Functional Specification
Detailed information about our Report requirements,Sources Of data,Detail explanation from the key user of that particular area, About tables and fields .....This JOB is gennerally done by FUNCTIONAL people
Business Blueprint
Information Requirements Analysis
Multidimensional Data Modeling
Templates Business Blueprint
Sizing, Hardware Sizing
review BW System Lanscape & Transport
Authorizations
Functional design document
data flow about...Fuctionality
Technical Specification
Using FUNCTIONAL SPECIFICATION we r going to prepare an Design document of what are the objects you are going to use in the system and what type of Data Sources your are using and Targets etc.. This is nothing but an Technical Specification... and this also contains what type of the load is it...
For ASAP Methodology see the following link :
ASAP
Scenario bases doc:
http://help.sap.com/bp_biv335/BI_EN/documentation/SolutionScope_EN.doc
check in the following thread
SAP BI/BW Technical Documents
http://help.sap.com/bp_biv335/BI_EN/html/Business_Blueprint.htm
Hope it clarifies......U
Regards
chandra sekhar

Doubts with rollout project.

Dear Experts,
could you please through light on a Roll out project.
My company wish to have 2 more new company codes as a part of rollout project.
My company already been implemented the HR module.
As times comes to have new entites for furthur vivid picture of hr activities.
What configuration should we do for the process of entire rollout project.
Please advice.
Regards,
V SAI

Hi Dilek/sikindar,
Tthere are no changes in the policies and calculations of the Payroll and time mgt. and other activities related to other modules.How to access the same values or parameters for the newly created company codes.What is the node to add the previous configurations with newly created comapany codes.
What are the furthur steps to proceed after creating the enterprise structure and creation of organisational structure.
What are the changes we need to make for payroll india module.
Please advice.
Regards,
V Sai.

Doubt in CRM sales order Cube and ODS

Hell Friends,
We have a standard cube '0CSAL_C03' and ODS '0CRM_SALO' for CRM sales order.
ODS is attached with infosurce(datasource) -0CRM_SALES_ORDER_I and 80CRM_SAL2(this is update rules-another sales order items(lean extraction) ODS - 0CRM_SAL2).
we have another ods(lean extraction)- 0CRM_SAL2 and again it is attached with 0CRM_SALES_ORDER_I.
Could anybody explain me why two ods ar coming for sales order- crm.
Can we use two ods or only one ods-0CRM_SALO?
Could you pls. check it the system under- crm application component and let me know what is the best way for going impls.
Thanks,
Mahantesh

Hi!
actually they definatly use Bdocs because messages bdocs are the main communication elements in CRM. you will definatly find them in SBDM. Bdoc are simmilar idoc's they used to send information between CRM transactions and ERP systems, mobile clients or to BW. there are 2 types of Bdocs message bdocs(M Bdocs) and synchronization Bdocs (S Bdocs). Sbdocs are used for sycronizing between moblie clients and CRM online. M bdocs are used for communication within CRM and also for exachange information between R/3 and CRM as well.
So for sales we normally configure our standard Bdocs or we can modell our own bdocs. lean Bdocs are message bdocs but have only subset of all the fields in a transaction and used for updating only those fields. usage of them can be verified only CRM specialists. it depends on how your organizational sales process is configured in CRM.
in SALES we normally use bdoc BUS_TRANSACTION_MESSAGE this is used for most of the transactions in CRM. so you got to confirm from your team if they are using any other bdocs for slaes additional to the above mentioned.
with regards
ashwin

How to link CRM opportunity to R/3 projects through object relationship

Hello everyone,
i have this new development to link CRM opportunity with R/3 projects ( table PROJ ). as user creates the opportunity in CRM in relationships tab he should be able to see the R/3 projects as part of search help when he select create relationship -> projects. i have manged to get the project data from R/3 to CRM through middleware and search help is also showing list of all the projects. problems arises when i try to save the relationship by pressing save button. it gives me error messsage that
'Project with the number SI090100000000000 does not exist ==> Interlinkage is not created'
Please help me how to maintain this linkage.
Thanks
Sudhir Grover

Dear Sudhir,
I have search this help portal a lot to find the solution for my need that,
Present I am working for a project where the same requirement that what you had in one of your project and did successfully. Let me explain about it,
Opportunities will be created in CRM and Projects will be created out side CRM (Project systems) now I have to link this projects information to the corresponding opportunities in CRM.
For this, I was knew we have to set up "Object relationship profile" that is it.
But once I red this thread theoretically I got confidence, the requirement can be achieved by following your way, but here I have the below doubts
1. How to replicate CProjects to CRM from ECC?? (Present middleware set up is working fine (BPs and Products, and etc. replication is happing fine)
2. ITS (PPM URl) is already provided by PPM team and working fine (I have tested using Transaction launcher), in this case can I use that ITS URL?
I am really grateful to you!! Kindly help me out!!
My Email ID is - [email protected]
Thanks and regards,
Shaik.

From a CRM training course to do SAP BI life time projects

Hi, My name is Connie. I am currently doing Master's degree in Business Information Systems. I am working as a Software Tester. I did SAP CRM training as well but have no work experience on CRM. I recently got an opportunity to be exposed to real life projects on SAP but unfortunately it is not CRM that I did training for. I am required to do SAP BI. The question that I need advise on is that, is this a right switch? Can I take this opportunity and later divert to CRM? or must I wait for CRM projects that I don't know when will they come? Is BI a good module to go for, for a person of my background?
Your advice's will be highly appreciated. Thank you
Connie

Hi Connie,
You can answer your own question (to a great extent) by checking how desperate you are about getting a break in the SAP world.
- If you comfortable(monetarily and mentally) and patient then you can continue to look of a CRM-related job. The future here is bright.
- If you something real quick and you have sufficient training provided in SAP BI/BW and you think you can handle it, then you can go ahead with BI. There's really good scope in BI. Since IT industry is all about expanding your horizon in the software world, you will eventually gather skills in SAP BO, HANA, Big Data etc. That is a good career progression in SAP.
Both have good career prospects. I suggest you read about SAP BI (if you have not already done) and see if that interests you.
pk

CRM Doubt.

Hi CRM Experts,
I have doubts on CRM Extraction.As i am new to CRM, Please help on this.
1. What is the use of BWA1 Transaction in CRM ? I have given the datasource "0BBP_BP_STATUS_ATTR" but it is throwing the error as "DataSource 0BBP_BP_STATUS_ATTR cannot be edited with this transaction". Sometimes i am getting the error as "TEXT TOO LONG"
2. How can we perform CRM Enchancements.
3. Is the TCODE BWA7 and RSA7 in ECC are doing same work ? Once i intialise the delta, then only i can see the Queue in BWA7.
Thanks,
Ram.

Hi.....
Check this :
Re: CRM Enhancement
Re: Enhancing CRM datasources via BWA1
Hope this helps........
Regards,
Debjani......

Doubts on CRM Project.

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