Doubts-Regarding Cisco unity integration

One of our client is planing to add cisco unity to the setup. Currently we dont have an AD or exchange for them in our premise as its an offshore development center.
Our CUCM is 7.1 and Unity is 7, which is going to be installed on VMWare
As am newly appointed and am not aware about Unity.. can anyone throw some light on this regarding,
1, Steps for Unity installation on VMWare
2, How to go ahead like what all requirements i have to put in front of the client, like AD and Exchange.
I read that voice messages are stored in Exchange, so in that case, is AD mandatory?
Also am not able to get a full idea on working of Unity.. if some one can share some documents, it would be really grateful..
Regards
TT

TT,
I hope that you have adequate time and equipment to practice on before building this live. Unity is one of the more complicated applications when you get started with it. Fortunately, the documentation on getting Unity on line is plentiful. You must ensure you read the installation guide thoroughly.
Here are the Cisco Unity install guides:
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2237/prod_installation_guides_list.html
Start in the 7.x section but please note that the 5.x install guides are used for 7x installs as well.
Design guide for Unity virtualization:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/virtualization_design/guide/cuvirtualdgx.html
I don't know if you have options, but I would recommend that if you are looking to do a new build that you look at Unity Connection instead of Unity. Unity Connection is getting the bulk of Cisco's development investment. Unity is being maintained but don't expect it to get new features.
HTH.
Regards,
Bill

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Cisco Unity Connection 8.5 PIMG integration.

Hello Experts
My customer has PIMG integration with Cisco Unity Connection, users can access their mailboxes after creating a direct routing rule with the search scope where this users are located to send the call to "attemp sing in" conversation this part is working fine. Now subscribers do not get the user's mailbox when reaching FNA,Busy or RNA they are going to the "welcome to Cisco Unity Connection Messaging System from a... default greeting. Using Remote port status monitor I can not see the call coming in,but I am sure the call is getting to that server. I will like to know what traces I can enable to get the extension that is being sent by PIMG or what else I can check on the Unity connection server to resolve this issue?
Thanks in advance

Hi Rob
I configured the Direct Routing to send the calls to conversation "sing in" because the customer has multiple integrations and duplicated users with same extesion, he was getting "invalid username and password" everytime they try to log in, meaning that the user was in different CSS and the existing Direct Routing Rule did not have this CSS in the Search Scope.Maybe in you case you the users were not sorted out by CSS.
I am pritty sure they are using Nortel phones,but not sure what exact version.
Thank you for your response.I will try to configure a Forward Routing rule to send the calls to and specific user'extension base on the calling number to see what happens.

Can i have IVR feature with ccm 6.0.1 integrated with cisco unity connection 2.0.1

Hi
can i have IVR feature with ccm 6.0.1 integrated with cisco unity connection 2.0.1.
And tell me a solution how can i go for IVR with this design.
Thanks.
veera.

Yes, you can have a basic IVR with CUC, no one can tell you how to design your CUC, that's up to you and your requirements.
All you need are call handlers, caller input and greetings.
If you need someone to do all this for you, engage with a local Cisco partner.

Cisco Unity 7: Voice mail cann't get the name or Number phone of the caller

Hi,
I have installed Cisco Unity Messaging Unified version 7 and integrated with Exchange 2010.
I have two scenario, and I want to know if are normal or not:
1. If the 2 IP phones are subscribed with Cisco Unity: the first IP phone call the other IP phone and let a voice mail. When the second IP phone check his message vocal it can get the name of the caller or his number phone (the message is: You have One message from XXXX) and he get e-mail as objet: Voice Mail from XXXX.
2. If one IP phone is not subscriber with cisco unity call other Ip phone subscribed with cisco unity and let him a voice mail. The second IP phone when check his message vocal it can’t get the name of the caller or his number phone: The message is: You have one voice mail xxxx; without indicate from!! and he get a e-mail as object: Voice mail from Unknown.
Please, I want to know if the second scenario is normal ? if not, who to resolve this problem? I want that he indicate the number of caller same he isn't subscriber with cisco unity?
Thanks a lot,
Best regards,
Omar YUNSI

So for the 2nd scenerio you would want to check what your Message Subjects were set to. For Unity 7 open Web SA, click Configuration and then Message Subjects. Make sure that the Outside Caller Message has %CALLERID% in it somewhere. The value %CALLERNAME% will return unknown if we do not receive a name from the PSTN.
Try setting the Outside Caller Message to:
%U% %P% Voice Message from %CALLERID%
and that should get you your desired results.
The default Message subject is:
%U% %P% Voice Message from %CALLERNAME% (%CALLERID%). So with that it would say Voice Message fom Unknown (xxxx) if it was not able to determine the name of the user which is usually normal from a PSTN call.
Just to note, the From address is always going to say from Unity Messaging System, it will only be the subject that has the extension in it.
Bryan

Cisco Unity Connection 8.0 / access to the user configuration is very slow

Hello!!
The access to the user configuration is very slow. When you click on an user it need about 2-3 minutes until the configuration sidewill be loaded.
What could be the reason?
How is it possible to load the user configuration a little bit faster?
A restart of the Cisco Unity Connection was done.
The user will be imported from the CallManager.
Cisco Unity Connection 8.0.2.40000-12
WebBrowser: Internet Explorer 8.0
Same result with Mozilla Firefox 3.6
Any ideas?
Thank you!!!
Joerg K.

Hello Joerg,
could it be possible that you have some problems with the AXL integration for example wrong /dead server IP:
CSCth86004 Import page takes long time to load if AXL integration is broken
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCth86004
Kind regards,
Marcel Ammann
P.S.: Please rate helpful post's

Cisco Unity Connection with LDAP Problem

Hello,
I have a CUCM and Cisco Unity and an LDAP Server 2008,
When I configure CUCM with LDAP, users are imported, but when I did the same method for integrating Cisco Unity with ldap does not work, when I click "Import User" via LDAP I find a user who call "Token_User_8b191a06-5041-4b41-bd5f-0575fde674e3" without extension, and no user is imported
Unity Version : 9.0
CUCM Version : 9.0
LDAP : Windows 2008 Server
Regards,
Younes CHAFI.

Ok, there sre two things to do now..
1. Restart CUC..If you have already done that, then do opion 2
Utils service system restart
2. Take captures from cuc.. (once you start the capture, then go and try and force the ldap sync)
https://supportforums.cisco.com/docs/DOC-11599
Instead of using RTMT to collect the files, you can also use a SFTP tool like free FTPD..
Example below:
admin: utils network capture file mycap count 100000 size all host all 10.5.244.10
Executing command with options:
size=all count=100000 interface=eth0
src= dest= port=
ip=10.3.2.21
The trace continues until you press Ctrl-C.
Step 3: Download the Trace File
OK, so now you have a file somewhere on the system with the data that you would really like to view. You have to download it to your machine. You will need a running SFTP server on the target machine. You can use openSSH on linux/unix, freeFTPd, copSSH, or something similar.
admin:file get activelog platform/cli/newcap.cap
Collect the capture and attach here
Please rate all useful posts
"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Callmanager and Unity integration

Hello,
I have a CUCM 6.1.2 and Unity 5.0 running and are also integrated. Now I want to upgrade my CUCM6.1.2 to version 8.5 and also convert the device license units (DLUs) to user Connect Licenses (UCLs). The Unity 5.0 remains same.
Will this upgrade affect the already established integration between the Unity and the CUCM? Will I have to do any additional thing to maintain the integration between unity and cucm?
regards,
Peter.

Just make sure to use the right TSP and that should be it
SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified CM, and Cisco Unified CM Express
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Why my Jabber 9.2.3 Sign in like Cisco UC Integration(TM) for Microsoft Lync?

After I uninstall Cisco UC Integration(TM) for Microsoft Lync 8.6 from my computer and reinstall Cisco Jabber 9.2(3), I found my Jabber got the same interface of sign in with Cisco UC Integration(TM) for Microsoft Lync. it let me input the TFTP,CTI,CCMCIP server adress, instead of choosing the presence server and inputing the presence server address and domain.
after I sign in, it is aslo like Cisco UC Integration(TM) for Microsoft Lync, there is not the side button of contacts list, I can only search the person to call and can not send message or chat any more.
I tried many times to uninstall and reinstall Jabber,i failed, except I install Jabber 9.1(3), it works well. but I try to reinstall 9.2(3) again, it goes back like Cisco UC Integration(TM) for Microsoft Lync,why?
Thx.

Hi,
You probably had CUCILync 9.2 installed previosly, and since CUCILync 9.2 is based on Jabber phone mode, the interfaces are the same. (You have Jabber phone mode nterface now)
These settings are written in jabber-boostrap.properties file and Jabber reads them from here.
That file is stored here:
C:\ProgramData\Cisco Systems\Cisco Jabber
If you delete thise file, interface should change.
If you want to install Jabber and avoid such things, do this with option clear=1
- msiexec.exe /i CiscoJabberSetup.msi CLEAR=1 ...
Regards,
Srdjan

Voice mail is not stored in cisco unity 7.0(2)

We have configured exchange2003 and cisco unity in the same MCS(7845 IBM) box. We have done with integrating it to CCM 7.1.3 using SCCP. When we make a call from sub A to sub B, if sub B doesnt answer the call it is forwarded to Cisco Unity and the greetings are played. when we tried to record the message and play back it is not played back also when we send that message, message is not reaching sub B (phone keypresses are taken). Please any one help me to solve this issue.
Thanks,
Nithiya.

Adding Languages
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/upgrade/guide/ex/5xcuruge030.html#wp1104842
If the other question is about an AA all you need is a CTI RP with CFA to VM, a call handler with matching DN and record the greeting.
If you need more options configure new call handlers and use the caller input config from the first call handler.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

Help needed in implementing Cisco Unity SSO using SAML

Hello,
I am aware that Cisco Unity 8.x has a SSO checklist that requires:
- Cisco Unity
- MS AD on Win2003/8
- Open AM
- Apache Tomcat 7.0
We already have a single sign-on solution at our organization that uses the Novell Access Manager (NAM). Would we be able to do Federated solution between another SSO product and the OpenAM on the Cisco Unity product. In this architecture all we will do is setup Open AM as Service Provider (SP) fronting the Cisco Unity Apps and then do a SAML 2.0 protocol with an Identity Provider (IdP) which would the NAM.
The idea is that we have single Identity Provider (IdP). I have a difficult time understanding why setting up SSO for Cisco Unity app requires installing a full suite of OpenAM SSO. I imagine most companies have their SSO solutions that have been implemented using products such as Oracle AM, Tivoli etc and all they would need to do is federate with the Cisco App, instead of of setting up a parallel SSO suite.
Thanks in advance!

Instead of registering the plug-in can u try placing it in the plugins folder under Oracle_IDM1/server folder.
at times restart is required. esp when the server is running in production mode.
Regards
user12841694

Failure to upgrade Cisco Unity Connection 8.6.2 to 9.1.2

Hi everybody.
Has someone that can help me with follow problem?
I making a Cisco Unity Connection upgrade from version: 8.6.2.20000-76 to 9.1.2.10000-28. But unfortunately we can't sucessfull to make this process.
On the finish of this process, I can see this outup error:
11/23/2013 12:28:55 upgrade_manager.sh|Cleanup exiting - Cached Data: [Vendor= VMware, Inc.
HWModel=VMware
CPUCount=2
CPUType= Intel(R) Xeon(R) CPU E5-2643 0 @ 3.30GHz
CPUSpeed=3300
MEMSize=6144
BIOSVer=PhoenixTechnologiesLTD 6.00 06/22/2012
ObjectId=1.3.6.1.4.1.9.1.1348
OSVersion=UCOS 5.0.0.0-2
SerialNumber= VMware-56 4d e0 4f 4d 85 87 7b-eb 22 0e 52 a7 73 1a 22
VendorOID=1.3.6.1.4.1.674]|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Cleaning up download...|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Cleanup upgrade source area.|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Ejecting DVD (/dev/sda1)|<LVL::Debug>
11/23/2013 12:28:55 upgrade_install.sh|Removing /common/download/9.1.2.10000-28|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Started auditd...|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Started setroubleshoot...|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Changed selinux mode to enforcing|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Removing /common/rpm-archive/9.1.2.10000-28|<LVL::Info>
11/23/2013 12:29:00 upgrade_install.sh|IOWAIT monitor stopped|<LVL::Info>
11/23/2013 12:29:00 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade_install.sh:599, Function: main(), Upgrade Failed -- (1)|<LVL::Error>
11/23/2013 12:29:00 upgrade_install.sh|set_upgrade_result: set to 1|<LVL::Debug>
11/23/2013 12:29:00 upgrade_install.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
11/23/2013 12:29:00 upgrade_install.sh|is_upgrade_in_progress: Already locked by this process (pid: 14477).|<LVL::Debug>
11/23/2013 12:29:00 upgrade_install.sh|release_upgrade_lock: Releasing lock (pid: 14477)|<LVL::Debug>
Best Regards,
Claudio Costa
A mensagem foi editada por: Claudio Costa

Tks Manish, I just perform a restart on the both nodes on my CUC cluster and after that I did can install this upgrade patch.
Also is very important install the upgrade patch on all servers of the cluster before perform a switch-version on the publisher and then on the others nodes.
Best Regards,
Claudio Costa

Issue on Cisco Unity Connection after performing 'utils ntp restart'

Hello everybody.
There's a client with Cisco Unity Connection 8.5.1.10000-206. After doing a 'utils ntp restart', the following message showed up:
Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster. To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
The client states that there was no service for 5 minutes and wants to know if performing this task shoud be disruptive or not and if there is any official document from Cisco stating this.
See SrvConnUnity_1.jpg sent by the client after performing the ntp restart.
Right now the service is normal (see SrvConnUnity_2.jpg attached). The client also sent a 'utils ntp
status':
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
synchronised to local net at stratum 11
   time correct to within 12 ms
   polling server every 64 s
Current time in UTC is : Fri Apr 26 16:01:23 UTC 2013
Current time in America/Argentina/Buenos_Aires is : Fri Apr 26 13:01:23 ART 2013
admin:
Could anybody help me with this? What steps should I take? Many thanks in advance.
Best,
Patricio

Hello Patricio,
On the command line guide you won't see any downtime requirements for the Unity Connection server:
Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html
Utils ntp restart
This command restarts the NTP service.
Command syntax
utils ntp restart
Parameters
None
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
Also on the caveats i do not see any particular mention for this: (Caveats could be found applicable to CUC)
Release Notes for Cisco Unified Communications Manager Release 8.5(1)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/cucm-rel_notes-851.html
Breaking up the output of the "utils ntp status" there are are two considerations:
admin:utils ntp status
ntpd (pid 10899) is running...
     remote           refid      st t when poll reach   delay   offset jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64 377    0.000    0.000   0.002
First, you are using the ip address 127.127.1.0 which is the referenced used for the local system clock, the asterisc means is the preferred option as there is no other IP available. This is not a good practice and not recommended.
Secondly the stratum is unreliable, meaning too high to reach or too low to be accepted by Unity Connection.
If you would happen to run 'utils diagnose test' you would have probably seen an output as the following example below:
admin:utils diagnose test
Log file: platform/log/diag1.log
Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 25680 MB, used: 7849 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Passed
test - validate_network    : Reverse DNS lookup missmatch
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Failed
The reference NTP server is a stratum 11 clock.
NTP servers with stratum 5 or worse clocks are deemed unreliable.
Please consider using an NTP server with better stratum level.
Please use OS Admin GUI to add/delete NTP servers.
skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours
test - ipv6_networking     : Passed
And on the RTMT (Real Time Monitoring Tool) you would have seen a Critical event:
Condition:
The best external NTP server, , is stratum , which is unacceptably high. External NTP servers must be <= strata 8 and should be <= strata 5. NTP server strata can be verified using the CLI 'utils ntp status' command ('st' column). Try using different NTP servers.
Problem cause:
All specified external NTP server(s) have unacceptably high stratum values. Network issues exist or the designated servers have unreliable stratum values.
Information is self explanatory and therefore reassures the need of having a NTP different from the server itself.
By the snippet you sent we can know that it is the publisher server, as the Subscriber polls this information from the Publisher.
Installing the Operating System and Cisco Unity Connection 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html
"Cisco recommends that you use an external NTP server to ensure accurate system time on the publisher server. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). The subscriber server will get its time from the publisher server"
Documentation also reaffirms the need for that NTP to be accessible otherwise your system can be degraded. Some addtional information which would be interesting to know is:
- Why did they had to restart the NTP in the first place?
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
"A network time protocol (NTP) server must be accessible to the Connection server"
On the Cisco Unity Connection Serviceability> Tools> CLuster Management screen shot you sent i see that the ports were "Not Available" and that the customer stated "there was no service for 5 minutes".
By no service did they mean that over the phone they heard a disconnected tone or a failsafe message?
Additionaly after the servers resolved from SBR the Subscriber never recovered entirely as it did not start the Conversation Manager service.
Bottom line if they are able to reproduce it then it would be worth a while checking with TAC
Best regards,
David Rojas Peck
Cisco TAC Support Engineer, Unity
Email: [email protected]
Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
Cisco Worldwide Contact link is below for further reference.
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

SCCP is not supported on Cisco unity express?

Hey,
I was reading some integration (with CME or CUCM) articles on interweb and somehow I got this impression that SCCP is not supported or working well on CUE... MWI will be using SIP if CUE and CME are integrated, what about CUCM?
I checked SCCP Compatibility matrix and there is no information of CUE...
So I am here asking this questions: SCCP is not supported on unity express?
Thanks,
Shuai

Jaime (+5)
CallManager for Cisco Unity Express Configuration Example
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml
HTH
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Unity Aging Policy Not workin as intended

HI ,
We have cisco unity connection 8.5 integrated with call manager 8.5. We face issue on the aging policy values set. Permanently delete all secure message that are older than _ days, value has been set and is not working as intended,Once's the value have changed should the connection agent service to be restarted? Have any 1 faced such issue ?
Thanks,
Rahul

I just noticed that we are having this issue as well. What was the resolution that Cisco gave to you? I'm curious.
Thanks,
Josh

Will Cisco Unity inbox show the calling name from non-subscribers

Unity CX 7.1.3 -- I need to know if the calling name is present will CUCM pass this to Unity CX and show the name in the messages "from" field on the Cisco Unity Inbox (personal communications assistant) I currently have a PIMG integration and there is no name field in the SMDI traces.
thanks

Hi -
Sorry, I misunderstood your original posting. Here is a link to Unity Connection for customizing the subject line of voice messages - http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsagpdf.pdf
The subject line is viewable using the Cisco Unity Inbox. Note however, this is not ciscopca, which is used to configure user voicemail settings. As you can see from the link, "When the %NAME% parameter is used in the subject line format of an outside caller message, it is automatically replaced with the ANI Caller Name of the sender of the message. If the ANI Caller Name is not available, Cisco Unity Connection inserts the value specified in the %NAME% (When Unknown) field." If the message comes from a non-subscriber, you may see "Voice Message from Unknown Caller" or Unidentified Caller in the subject. I recommend also using field %CALLERID%, which I believe is used by default, because at least the voicemail user will get the caller's phone number.
Ginger

Doubts-Regarding Cisco unity integration

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