Down Arrow key stopped working and the Shift 2 for "@" stopped working?

Only had the MacAir for a Month.
Other arrow keys work fine. then the Shift 2 "@" won't work now.
What the route for fixing this problem

Hi BGreg,
Thanks for your speedy reply! That document is useful however how do I get the keycap off, as it only explains how to get the keycap back on. Again I've had a look for info pertaining to getting the key off and haven't found anything, does anyone know where this document is?
As a side note was in a store today looking at the latest 17" macbook pro. Soooooo nice. Think it might be time for an upgrade next year!

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    This question was solved.
    View Solution.

    Hello Larasoft,
    I understand you’re up and down arrow keys are not functioning, is that accurate? I will do all I can to help you with this issue.
    I want you to access the setup menu to test the keys out, see instructions below.
    1.       Shut down the computer.
    2.       Locate the F10 key across the top.
    3.       When you turn the computer back on immediately start tapping the F10 key repeatedly.
    4.       If successful you should be on setup utility screen. What’s different about this is you can only use you arrow keys to navigate.  
    5.       Try working the arrow keys  up and down on different menus and see if they work.
    6.       Once you tested it press F9 to setup defaults and then press F10 to save and exit.
    If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos.  I really appreciate it.
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    Clicking the White Kudos star on the left is a way to say Thanks!
    Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

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    This question was solved.
    View Solution.

    Hi Alien004,
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    Please click “Accept as Solution ” if you feel my post solved your issue.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Thank you,
    BHK6
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    All the best,
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