Down arrow key won't work

Hello!
Here is my situation:
I'm working in a Flash-based courseware environment.
Basically, has anyone encounted a situation where the down arrow key (or any key for that matter) will work on someones computer, and not work on someone elses computer? We use various methods to navigate through our courseware, most of which are clicks, but the down arrow key is used fairly often. But unfortunately, despite our best efforts, this key often does not work on clients computers. We've tried swapping out different keyboards, no luck.
We do not have the source files for the Flash, it is auto-generated by the tool we are using (which is similar to captivate, camtasia, etc).
Any thoughts?

Are you using the same browser consistently throughout testing? Sometimes browsers are the issue for such problems and not the hardware itself

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Hi Alien004,
You and Advance23 have pretty much covered everything at this point and I believe that it is a hardware issue. I would advise that you contact HP regarding a possible repair. You can reach HP Total Care at 1-800-474-6836 in North America or start here outside of North America.
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Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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