Downgrade to free storage plan
I received a notice that I would be charged for 2MB ICloud storage plan. How do I downgrade to the free storage plan
Please see iCloud storage upgrades and downgrades - Apple Support
Similar Messages
-
Cannot downgrade to free storage plan
I upgraded to 20G storage plan almost 2 weeks ago and now want to downgrade to free Gig storage plan. when I select downgrad option and select Free 5Gig, the "Done" button remains grey which prevents me from downgrading. What should I do?
Please see iCloud storage upgrades and downgrades - Apple Support
-
HT201318 Why can't I downgrade to free storage plan?
Cleared out all my stuff, down to 1 GB...the system will not let "OK" downgrade....
You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - click 'See all products and services', then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.
If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7 -
Why is the "done" button inactive when I try to downgrade my iCloud storage plan to 5GB free? Doesn't work from iOS device or macBook system preferences. I didn't sign up for a $40 plan.
I found the solution .,,,
1) click on your current plan and press done your payment details will appear .
2) the first section is your plan and there is a botton "change" click on it
3) it will take you back to the upgrade options
4) press on the downgrade options
5) choose the 5 GB and the done botton will be enabled
6) click on it you'll back to the step number 2 , here read carefully you'll see that your changes will take effect after the current plan expired with the date. -
HT201318 I would like to opt for free storage plan
I would like to opt for free storage plan, how can I do this?
System is going to do that automatically, you don't have to make any special arrangements for that. None of us can return anything to you, that is user to user assistance forum.
-
HT4847 downgrade to free storage
How do you downgrade iCloud to free storage?
I found the solution .,,,
1) click on your current plan and press done your payment details will appear .
2) the first section is your plan and there is a botton "change" click on it
3) it will take you back to the upgrade options
4) press on the downgrade options
5) choose the 5 GB and the done botton will be enabled
6) click on it you'll back to the step number 2 , here read carefully you'll see that your changes will take effect after the current plan expired with the date. -
What is the charge for ?
Welcome to Apple Support Communities
The free iCloud storage is 5 GB, and you have 25 GB of iCloud storage, so you have to pay for the storage. If you don't want to pay, downgrade the storage -
I cannot downgrade my icloud storage plan
I am using under 1mg storage and wish to downgrade my 20mg plan to 5mg. When I go to settings and select the 5mg plan the "done" field won't light up so I cannot select that plan.
Hey There saaymast,
The resource below will explain how to manage your iCloud Storage. Are you using the same Apple ID for iCloud as you do for iTunes? If your issues is still not resovled after following these steps, there is a link to the iCloud Support team. With your permission, they will be able to look into the details of your account and help you change the plan.
Get help using iCloud storage - Apple Support
https://support.apple.com/en-us/HT203527
Make sure that you're signed in to iCloud with the correct Apple ID
Use these steps to check your Apple ID:
iPhone, iPad, or iPod touch: Tap Settings > iCloud and tap your name.
Mac: Choose Apple menu > System Preferences > iCloud > Account Details.
If you still can't downgrade your storage, contact iCloud Support.
Hope that helps ...
- Judy -
I am not able to downgrade my storage. The process does not complete on the last page.
LONG STORY---It took 78min16sec but I did get my storage downgraded. I called 1-800-MY APPLE (1-800-692-7533). After 5 min I explained my issue (same as yours - couldn't get DONE to click) and they said they needed to transfer me to Apple Care. 15 minutes later Apple Care said they needed to transfer me to iTunes ETA 15 more minutes. W-A-Y more than 15 min later, the Apple Care person, who did check back with me throughout the wait time, handed me off to iTunes. Apple Care and iTunes had talked and iTunes had my problem in the process of being taken care of as we began talking. The people were all very nice, knowledgeable and helpful. It took a LONG time, but the problem is now solved. Actually iTunes said that my storage had already been downgraded. iTunes also processed a storage upgrade refund for me.
SHORT STORY - Phone 1-800-MY APPLE (1-800-692-7533) and ask to speak to an iTunes Store Support Advisor to downgrade your iCloud storage plan. -
How can I REALLY downgrade my iCloud storage? HELP!
How can I REALLY downgrade my iCloud storage? Apple is trying to scam ppl out of $$. They will NOT allow you to downgrade per their instructions. It ALWAYS says the iCloud manager is not available, try later. Here is what my email says:
This is a reminder that on 03/03/2015 you will be charged $10.99 for your 20 GB storage plan using your Visa •••• (deleted). If you do not wish to be charged, you can cancel by downgrading to the free storage plan from your iOS device, Mac or PC.
The iCloud Team
I'm so disappointed that all my products are currently Apple and now I down't trust them as far as I can throw them. There is already a class action suit in Florida for the icon taking up 23% of users' available space, now they are trying to charge me $$ yearly when I do NOT need the space? Shame, Apple.. Steve Jobs must be rolling in his grave about your unethical business practices... This does NOT work:
You can also cancel or downgrade your storage plan at any time. For a full refund, contact iCloud Supportwithin 15 days of an upgrade or within 45 days after a yearly payment. Partial refunds are available where required by law. Learn more about iCloud storage plans or get help using Cloud storage.
No... the "done" button will not light up, and it says the iCloud manager is "not available at this time. Try again later." This is a known problem... fix it.
<Edited By Host>Thank you Roger! Going into my iTunes at least allowed me to delete my credit card info so they can't charge it. In the meantime, after 2 calls I finally got connected to a Senior Advisor from Apple who was able to manually go into my account and remove the automatic charge to my credit card. After sharing my screen, she was able to see the issue many others are having being unable to downgrade. There is a bug in the system that tells you the manage storage is "unavailable at this time". She followed me through several of these threads and realized it is actually an issue. She took all the relevant information and will submit a bug fix request. She even admitted that goal and apple were having an issue syncing to the correct time zone at that there was no know fix at this time. While frustrating, the honesty was refreshing.
Thank you SO much for you quick response on this! My apologies for my tone; this was my first time using this forum. I went through Apple support and didn't realize that there are no Apple employees on here. I was on the line with someone from customer service that wasn't as helpful at the time and was very frustrated..
Thanks again for your help! To all others having this problem, keep calling Apple tech support until you get a Senior Advisor - they will help!! The advisor even told me to tell people to call in and that they need to manually downgrade on their end until they get this issue resolved. -
How do I cancell extra storage plan on iCloud?
I want to cancell the extra storage plan on iCloud but can't seem to find where to do it. Are they trying to make it difficult to cancell because I find no place to do it om the apple site
Howdy celinafromportland,
Thanks for using the Apple Support Communities.
In order to downgrade the storage plan on your iCloud account, all you need to do is follow the directions outlined below.
Downgrade your iCloud storage plan
You can decrease the amount of storage by selecting a new plan right from your iPhone, iPad, iPod, Mac, or PC (for example, a 20 GB plan to replace a 200 GB plan). The downgrade will take effect after your current monthly or annual subscription ends.
iOS:
If you're using iOS 8, go to Settings > iCloud > Storage. If you're using an earlier version of iOS, go to Settings > iCloud > Storage & Backup.
Tap Change Storage Plan.
Tap Downgrade Options and enter your Apple ID password.
Choose a different plan to use when your current storage plan expires.
Tap Done.
OS X:
Choose Apple menu > System Preferences, then click iCloud.
Click Manage in the lower-right corner.
Click Change Storage Plan in the upper-right corner.
Click Downgrade Options.
Enter your Apple ID password, then click Manage.
Choose a different plan to use when your current storage plan expires.
Click Done.
Windows:
Open iCloud for Windows or iCloud Control Panel.
Click Storage if you're using iCloud for Windows. If you're using an earlier version of iCloud Control Panel, click Manage.
Click Change Storage Plan.
Click Downgrade Options.
Enter your Apple ID password, then click Manage.
Choose a different plan to use when your current storage plan expires.
Click Done.
iCloud storage upgrades and downgrades - Apple Support
Have a good one,
Alex H. -
I am unable to downgrade my iCloud storage plan in Windows or on my iOS device. I cannot hit the "done" button to change the plan. Any ideas?
If you have given correct info about you ios 6.1.3 - all you need to do is delete account. You will be able to sign in with new one afterwards. Make sure you don't delete any info when you see those prompts.
-
Even though I have purchased 55GB iCloud storage plan and I have stored more than 13 GB on it, recently I can not store any more with a message stating that I have exceeded my free storage plan of 5GB!! My 50 GB storage plan is valid till April 2013.
If System Preferences>iCloud shows you as having the expected amount of usage you can just ignore the email. A lot of people have received similar ones when there isn't in fact an issue.
-
Trying to downgrade storage plan - "Free" is grayed out!
For some reason I have the 1TB storage plan (don't know how, I didn't select it ever, and I have nothing in iCloud!).
I want to downgrade, but when I select the "Free" option, the "Done" button is grayed out!
When I select any other option, it's not grayed out.
Please help!
I've tried on my iPhone and my PC.This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
So, iDisk (great with MobileMe) is closed! Ok. I got the most expensive iCloud Plan and LOVED storing files online. Is that REALLY OVER??!! (besides Numbers', Pages', and Keynote's docs sync).. Will I REALLY have to downgrade to "free" on iCloud and PAY for "DropBox", "Google Drive" or "Microsft's Sky Whatever.."?!!
I could not log in to this Support Community with my UPDATED Apple ID (and this is another issue I can't believe Apple just says "NO, you CAN'T!" - deleting other (old) Apple IDs we've created by mistake or a long time ago and being able to have it all on ONE SINGLE UPDATED Apple ID - ALSO saving Apple's storage servers, etc.).
Anyway, my Apple ID for better communication is [email protected] (but I really couldn't log in here - it kept saying that the e-mail is already registered, etc. I know it, I'm trying to use it here, that's all...
So, really. Of course a lot of people don't care about the iDisk issue. That's fine, we all love and hate specific apps or software.. But why has Apple just shut it down, since it was so EASY to use (as DropBox) on all our Apple devices?!! So, we really can't upload/store any kind of files anymore and that's it?!
I used iDisk when MobileMe was still alive, and it was great to have my files from work, home, any backup (whatever we want) uploaded and synced and used in our Macs, iPhones and iPads. If we have the OPTION of an iCloud Plan (the top one, for example), but we just don't like the automatick backups for the iPhones and iPads, nor the Pictures' sync function.. Why can't we just have the SAME simple and efficient/great service of the iDisk installed in each device?!
Do we really have to go back and downgrade back to the free iCloud Option (just for keeping the e-mail) and paying extra for DropBox, Google, Microsoft, any other services?! I have nothing against them - I actually have DropBox and it works great because it REMINDS me of iDisk!! But WHY NOT just keep it simple and closed with 1 company/platform/option - Apple's iOS, OSX, etc.
That's why I decided to have a Macbook Pro, an iPhone 4S and an iPad 3rd. Generation (for example, along with other products and services such as Apple TV).. I know I'm CHOOSING to stay with 1 world, that's fine. And that's why I didn't (yet) go for a Samsung phone or another tablet.. I wanna stick with 1 pattern and I have chosen Apple's..
Just can't understand such an innovative company make such decisions (such as shutting down iDisk or not letting us just DELETE Apple IDs we do NOT use anymore).. Please, just some guidance or confirmation if that's correct: No way of uploading files others than Numbers', Pages' or Keynote's!!??
Thank you very much!!
Peace.Thank you Roger.
That's exactly what I was afraid of...
During all the time I have been a loyal customer of Apple's products and services, these have been the only 2 issues that I really can't understand (specially when we look at Apple's strategies and management)...
1) Not being able to DELETE (simply delete or deactivate) old or duplicated Apple IDs... I have 3 different Apple IDs but only one is the real Apple ID I use for everything, with all my purchases and services (such as e-mail) related to it (Why won't Apple jus let people delet, deactivate or - at least - merge Apple IDs?! That would help everyone, including Apple when we think about costs, storage, database maintenance, etc.) - Actually, even when I gave up on trying to delete other Apple IDs, I tried to have the one I really use and have organized to use my @me.com address as the Apple ID itself (as Apple asks us to do - and makes sense, of course). But never worked. Just because I created that Apple ID with a @hotmail.com account (since it asks for a valid e-mail when you create an Apple ID, it NEVER lets me now change my Apple ID to my @me.com e-mail address - I mean JUST having my @me.com e-mail address as my primary e-mail and my Apple ID (for example, having that old @hotmail.com e-mail address out of it, cleaned..)!
2) The other issue was this one, about iDisk. Of course there must be reasons for having it shut down, maybe the apps used by iPhone and iPad, along with the folder on Mac OSX, is way too complicated, expensive, full of bugs, I don't know. But if we decide to pay for 50GB of online storage, why even THINK about different options for files we use?! I have Dropbox, I've read about Google Drive and Microsoft SkyDrive, etc. But I just wanted to STICK with a single ALL-APPLE solution.. That is.. Pay the annual fee for the 50GB and just still keep any file I want on the cloud with iDisk. So, what Apple tells me is that if I have other files than iWork or PDF (and some few exceptions), I should actually downgrade to "free" iCloud and decide to PAY for another solution (organization), such as DropBox, Google Disk or Drive (I don't really know), Micrsoft's SkyDrive..
Of course there's the strategy of getting more and more people to use Pages, Numbers and Keynote (buying them for iOS and Mac OSX, as I already have and love them). But "killing" iDisk and just telling users to look for other storage solutions doesn't really sound like Apple.
I have seen so many questions here about both issues (deleting or merging Apple IDS + iDisk back since we pay for storage) that I really believe Apple should reconsider these issues or, at least, open the issue and let us know what would be the best "partner solution" for iCloud...
Thanks a lot!
All the best...
Eduardo Rocha.
[email protected]
Maybe you are looking for
-
Sales Orders are by passing the Credit Hold Conditions
Hi Everybody, We are facing the issue that some of the orders are not checked by the credit hold rules, though the credit hold check box is enabled at the customer level. we are having Oracle 9i database and 11.5.10 EBS. I tried many forums. Every bo
-
Purchase req. for STO -in Third Party Sales order .
Hi gurus, Is it possible if i create a sales order a purchase requisition should be genarated. the normal third party PR we can not convert in to STO and account assignment catagory "M" is coming in PR but in case of STO Pur req. that is not req
-
Error platform version '1.9.2.13' is not compatable with minVersion >=1.9.2.14 maxVersion<=1.9.2.14 I've tried deleting Firefox and reloading it. Still this error message appears. So what can I do ?
-
HT1430 Can apple implement the following Security feature.
Apple please make a change to the password secruity feature, that if the 'password feature is set on' has been selected, the IOS device can only be switched off once the correct password has been entered. As the battery in all IOS devices cannot be r
-
hi so i want to be a graphic designer but i dont know which of those is better,i know i will use photoshop a lot, illustrator.. i dont want to spend a lot of money on a computer or shoul i get a pc ? which is better