Downgraded to iTunes 11.1.3.8, and when attempting to launch the application, iTunes stops responding.

Here is the report that comes along with the issue:
Problem signature:
  Problem Event Name:          APPCRASH
  Application Name:          iTunes.exe
  Application Version:          11.1.3.8
  Application Timestamp:          5274a87d
  Fault Module Name:          WebKit.dll
  Fault Module Version:          7537.60.11.25
  Fault Module Timestamp:          52dd8d83
  Exception Code:          c0000005
  Exception Offset:          00050d98
  OS Version:          6.1.7601.2.1.0.768.3
  Locale ID:          1033
  Additional Information 1:          0a9e
  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:          0a9e
  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
OS: Win7 Home Premium, 64bit
I did some digging around on the internet and the discussion forums, but the only issue I've seen that is close to this is that it happens when the iTunes Store is accessed. For me, the program fails to start altogher.
Also, please don't advise me to 'Download a newer version of iTunes', I am working on fixing some older iDevices.
All help is appreciated, and thanks in advanced!

I found this and it worked!!!
kcp123456789
Re: iTunes keeps crashing when I select iTunes store (Win 8) iTunes 11 
Sep 26, 2013 5:43 AM (in response to Bristol1981a)
I had this exact same problem.  I found a fix on another support post that worked perfectly for me.  Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.  Then browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you.  My iTunes store is working fine now.
God bless!!

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