Download and conversion fails with msg...."Must close dialogue box to continue."  I have no such box

download and conersion of pdf to word fails with msg, "cannot download until you close dialogue box."  I have no such box open.  How to proceed?

Hi,
If you are using createPDF or exportPDF services, please submit your question to their forum at http://forums.adobe.com/community/createpdf.
Thanks,
Wenlan

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