Download and extraction problems with CS6 Web and design Premium?

I purchased CS6 from my university and upon trying to download it, the downloader that was downloading it stopped at around 85% and initiated a download cannot continue please contact [email protected] Upon chatting with two agents from the online chat, one of them directed me to download the trial version and activate it with the serial number I got when I activated the product. I got a download error when I downloaded it the first time, and the second time worked. When I went to sue the extract tool that I downloaded alongside the zip file, it worked for about 5 seconds, then I got a "A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder." Theres 140GB's on the drive I'm extracting too, and the folder has full privelages. How can I fix this? Or do I need to angrily demand my money back? I already opened and used it so I can't take it back to the university, and I'm not paying 100$ (which is what I was told it would cost me) to have someone else fix something that should not be broken.

Sorry, I feel your pain but you've posted in the wrong forum--this one is about Audition, the sound editing software.
However, I'm a bit suspicious of the response you got. As far as I know, the one part of support that is free from Adobe is still first-time installation issues and this is handled (usually) by phone with Adobe themselves. Perhaps you're in a different situation because you purchased from your university but something doesn't smell right about what you were told and that email address you were given which isn't an Adobe one.

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