Download Assistant log in ?

Keeps giving me an error when trying to sign in to the download assistant, Error communicating with Adobe.com (error 100)
I am completely logged into the internet... whats going on?

You may have a software firewall or other security software which is preventing the Adobe Download Assistant from accessing the Internet.   You will want to configure this software to allow access.
Alternately you can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

Similar Messages

  • Adobe Download Assistant log in CFC help!

    Whenever I try to log in, it says, "Unable to invoke CFC - the user is not currently authorized to invoke this method."
    What does this mean? What is a CFC? How can I become authorized?

    And log in where? Using what browser or method? On what system? You need to be much more specific.
    Mylenium

  • The download assistant will not let me log in, and gives an error code of 100.

    The download assistant will not let me log in, and gives an error code of 100.

    Hi Hylton Reid,
    Considering the error code 100, I would suggest you to follow the steps to troubleshoot Adobe Download Assistant.
    Please refer the KB doc link and try the same:
    Troubleshoot Adobe Download Assistant
    Regards,
    Anubha

  • The installation does not start when I log in to Adobe Download Assistant.

    When I downloaded the program (Ae) it took me to the download assistant; which allows you to sign and start the installation process on its own. I am having a problem with the installation starting when I sign in. Once I sign in it gives me some programs I could download, but are not what I am looking for. Please help.
    Thanks
    Bperry7

    What computer/OS are you trying to download After Effects on?
    Make sure that your computer meets the System requirements for running After Effects. For example, AE requires a 64-bit operating system. If you're on a 32-bit version, you will be unable to install AE.
    If you meet the system requirements, try one of the following:
    Restart the browser and from the website, try downloading After Effects again.
    Sign in to Adobe Download Assistant, and then from the Show Me menu choose Video, and then click the left/right arrows till you find After Effects CS6.

  • I am getting error 100 with adobe download assistant

    I am getting error 100 when I try to log into adobe download assistant. I am using windows vista , on chrome, and use AVG firewall which I allow all adobe. What can I do trying to install Photoshop cs5 extended.

    After completing solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html you may also want to try temporarily disabling your AVG firewall.
    Alterantely you can follow the steps listed in http://forums.adobe.com/thread/981369 to initiate a direct download.

  • Connection problem with adobe download assistant

    Hello,
    I'm using windows 7 and I try to install the trial version of the Master Collection cs6.
    I have download Adobe Download Assistant (multiple times) but every time I try to connect myself with my Adobe ID, it doesn't work. I can click on Connection, the action is registered by the software but nothing happen. I also can't close the software with the simple click on close, I have to use the task manager (CTRL+ALT+SUPPR).
    I have already unistall my cs5 version using all the help I could find on the website (cleaner tool..).
    Can you help me ?
    Sorry for my broken english.. And thank in advance for your help
    Here's the contents of the file Install.log of my AIR software. (as mentionned in the help http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html) :
    [2012-03-12:22:25:49] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-03-12:22:25:49] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:25:49] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
    [2012-03-12:22:27:48] Download success
    [2012-03-12:22:27:48] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7
    [2012-03-12:22:27:48] Download success
    [2012-03-12:22:27:49] Detached signature verified
    [2012-03-12:22:27:49] Begin cert chain validation
    [2012-03-12:22:27:49] Begin crl download from http://crl.adobe.com/prodSvce.crl
    [2012-03-12:22:27:54] Download failure: could not retrieve crl crypt object
    [2012-03-12:22:27:54] Begin crl download from http://crl.adobe.com/cds.crl
    [2012-03-12:22:27:59] Download failure: could not retrieve crl crypt object
    [2012-03-12:22:27:59] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
    [2012-03-12:22:27:59] Download failure: could not retrieve crl crypt object
    [2012-03-12:22:27:59] Cert chain validation succeeded
    [2012-03-12:22:27:59] Launching subprocess with commandline "C:\Users\Luce\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:28:02] Commandline is: -x1 "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:28:02] Invoking Application Installer for combined install
    [2012-03-12:22:28:02] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -withRuntime -url "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:28:02] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -withRuntime -url "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:28:03] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
    [2012-03-12:22:28:05] Application signature verified
    [2012-03-12:22:28:05] Unpackaging/validation complete
    [2012-03-12:22:28:05] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-03-12:22:28:22] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -programMenu "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:22] Relaunching with elevation
    [2012-03-12:22:28:25] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:28:25] Commandline is: -stdio \\.\pipe\AIR_4956_0 -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -programMenu "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:25] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:28:25] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
    [2012-03-12:22:28:25] Application signature verified
    [2012-03-12:22:28:25] Unpackaging/validation complete
    [2012-03-12:22:28:26] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-03-12:22:28:26] Starting silent combined runtime update and app install.
    Updating runtime from version 1.5.0.7220 to version 3.1.0.4880.
    Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to C:\Program Files (x86)  using the source file at C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
    [2012-03-12:22:28:26] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2012-03-12:22:28:51] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
    [2012-03-12:22:28:53] Application Installer end with exit code 1
    [2012-03-12:22:28:53] Elevated install completed
    [2012-03-12:22:28:55] Application Installer end with exit code 0
    [2012-03-12:22:28:56] Subprocess app installer succeeded
    [2012-03-12:22:28:56] Runtime Installer end with exit code 0
    [2012-03-12:22:28:56] Subprocess Runtime Installer succeeded
    [2012-03-12:22:28:56] Bootstrapper end with exit code 0
    [2012-03-12:22:29:46] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-03-12:22:29:46] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:29:46] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant"
    [2012-03-12:22:29:46] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:29:46] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant"
    [2012-03-12:22:29:46] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:29:47] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant
    [2012-03-12:22:29:47] Application signature verified
    [2012-03-12:22:29:47] Unpackaging/validation complete
    [2012-03-12:22:29:47] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-03-12:22:29:52] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-03-12:22:29:52] Application Installer end with exit code 0
    [2012-03-12:22:29:52] Subprocess Application Installer succeeded
    [2012-03-12:22:29:52] Bootstrapper end with exit code 0
    [2012-04-11:14:12:19] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:12:19] Commandline is: -playerVersion=11,2,202,229 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.6966513507068157 onApplicationVersion
    [2012-04-11:14:12:19] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:12:19] Application Installer end with exit code 0
    [2012-04-11:14:12:44] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:12:44] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.9661501375958323 onApplicationVersion
    [2012-04-11:14:12:44] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:12:44] Application Installer end with exit code 0
    [2012-04-11:14:13:50] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-04-11:14:13:50] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:13:50] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant"
    [2012-04-11:14:13:50] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:13:50] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant"
    [2012-04-11:14:13:50] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:13:51] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant
    [2012-04-11:14:13:53] Application signature verified
    [2012-04-11:14:13:53] Unpackaging/validation complete
    [2012-04-11:14:13:53] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-04-11:14:14:00] Starting app installation to C:\Program Files (x86). Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:00] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
    [2012-04-11:14:14:00] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -programMenu file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:00] Relaunching with elevation
    [2012-04-11:14:14:03] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:14:03] Commandline is: -stdio \\.\pipe\AIR_4176_0 -runtime "C:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -programMenu file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:03] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:14:03] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant
    [2012-04-11:14:14:04] Application signature verified
    [2012-04-11:14:14:04] Unpackaging/validation complete
    [2012-04-11:14:14:04] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-04-11:14:14:04] Starting silent app installation to C:\Program Files (x86). Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:04] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
    [2012-04-11:14:14:06] Application Installer end with exit code 0
    [2012-04-11:14:14:07] Elevated install completed
    [2012-04-11:14:14:09] Application Installer end with exit code 0
    [2012-04-11:14:14:10] Subprocess Application Installer succeeded
    [2012-04-11:14:14:10] Bootstrapper end with exit code 0
    [2012-04-11:14:15:32] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:15:32] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.9074419755488634 onApplicationVersion
    [2012-04-11:14:15:32] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:15:32] Application Installer end with exit code 0
    [2012-04-11:14:15:33] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:15:33] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJXQ0RTZXJ2ZXIiOiIiLCJwbGF0Zm9ybSI6IndpbmRvd3MiLCJwY2lkIjoiMTMzNDE0NjM1OTkxMS02NDc1OTMuM jEiLCJ0cmVhdG1lbnRpZCI6InVua25vd24iLCJzZXNzaW9uaWQiOiIxMzM0MTQ2MzU5OTExLTY0NzU5MyIsInByb2R 1Y3QiOiJtYXN0ZXJfY29sbGVjdGlvbiIsInJlZ2lvbiI6ImZyX0ZSIiwibGFuZ3VhZ2UiOiJGcmFuw6dhaXMiLCJ2a XNpdG9ySUQiOiJbQ1NddjF8MjdDMkJBQTIwNTMxMTAwMC00MDAwMDEwNTQwMDA4Q0QwW0NFXSIsInByb2R1Y3RGdWx sTGFiZWwiOiJDUzUuNSBNYXN0ZXIgQ29sbGVjdGlvbiJ9
    [2012-04-11:14:15:33] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:15:33] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-04-11:14:15:34] Application Installer end with exit code 0
    [2012-04-11:14:16:04] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2012-04-11:14:16:04] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:16:04] Commandline is: -updatecheck
    [2012-04-11:14:16:04] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:16:04] Performing pingback request
    [2012-04-11:14:16:05] Pingback request completed with HTTP status 200
    [2012-04-11:14:16:05] Starting runtime background update check
    [2012-04-11:14:16:05] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update
    [2012-04-11:14:16:05] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
    [2012-04-11:14:16:44] Unpackaging complete
    [2012-04-11:14:16:44] Download success
    [2012-04-11:14:16:44] Runtime updated downloaded
    [2012-04-11:14:17:03] User had deferred installing the update
    [2012-04-11:14:17:03] Runtime Installer end with exit code 0
    [2012-04-11:14:17:23] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:17:23] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJXQ0RTZXJ2ZXIiOiIiLCJwbGF0Zm9ybSI6IndpbmRvd3MiLCJwY2lkIjoiMTMzNDE0NjM1OTkxMS02NDc1OTMuM jEiLCJ0cmVhdG1lbnRpZCI6InVua25vd24iLCJzZXNzaW9uaWQiOiIxMzM0MTQ2MzU5OTExLTY0NzU5MyIsInByb2R 1Y3QiOiJtYXN0ZXJfY29sbGVjdGlvbiIsInJlZ2lvbiI6ImZyX0ZSIiwibGFuZ3VhZ2UiOiJGcmFuw6dhaXMiLCJ2a XNpdG9ySUQiOiJbQ1NddjF8MjdDMkJBQTIwNTMxMTAwMC00MDAwMDEwNTQwMDA4Q0QwW0NFXSIsInByb2R1Y3RGdWx sTGFiZWwiOiJDUzUuNSBNYXN0ZXIgQ29sbGVjdGlvbiJ9
    [2012-04-11:14:17:23] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:23] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-04-11:14:17:23] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:23] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:17:23] Commandline is: -applyupdates "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:23] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:23] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at c:\program files (x86)\adobe download assistant\adobe download assistant.exe
    [2012-04-11:14:17:24] Starting runtime background update installation
    [2012-04-11:14:17:24] Launching subprocess with commandline C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:24] Runtime updater successfully launched
    [2012-04-11:14:17:24] Runtime Installer end with exit code 0
    [2012-04-11:14:17:28] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-11:14:17:28] Commandline is: -update "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:28] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:28] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at c:\program files (x86)\adobe download assistant\adobe download assistant.exe
    [2012-04-11:14:17:28] Application Installer end with exit code 0
    [2012-04-11:14:17:31] Relaunching with elevation
    [2012-04-11:14:17:31] Launching subprocess with commandline c:\users\luce\appdata\local\temp\aird589.tmp\adobe air installer.exe -ei
    [2012-04-11:14:17:34] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-11:14:17:34] Commandline is: -stdio \\.\pipe\AIR_5416_0 -ei
    [2012-04-11:14:17:34] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:34] Starting silent runtime update. Updating runtime from version 3.1.0.4880 to version 3.2.0.2070
    [2012-04-11:14:17:34] Installing msi at c:\users\luce\appdata\local\temp\aird589.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
    [2012-04-11:14:17:37] Runtime Installer end with exit code 0
    [2012-04-11:14:17:38] Elevated install completed
    [2012-04-11:14:17:40] Launching subprocess with commandline c:\program files (x86)\adobe download assistant\adobe download assistant.exe
    [2012-04-11:14:17:40] Runtime Installer end with exit code 0
    [2012-04-11:14:18:11] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2012-04-11:14:18:11] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-11:14:18:11] Commandline is: -updatecheck
    [2012-04-11:14:18:11] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:18:11] Performing pingback request
    [2012-04-11:14:18:12] Pingback request completed with HTTP status 200
    [2012-04-11:14:18:12] Starting runtime background update check
    [2012-04-11:14:18:12] Clearing unused background update directory
    [2012-04-11:14:18:12] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
    [2012-04-11:14:18:12] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
    [2012-04-11:14:18:12] Runtime update not available
    [2012-04-11:14:18:12] Unpackaging cancelled
    [2012-04-11:14:18:12] Runtime Installer end with exit code 0
    [2012-04-11:20:47:56] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:47:56] Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air
    [2012-04-11:20:47:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:47:56] Invoking Application Installer for combined install
    [2012-04-11:20:47:56] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
    [2012-04-11:20:47:56] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:47:56] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
    [2012-04-11:20:47:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:47:57] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air to C:\Users\Luce\AppData\Local\Temp\fla63BB.tmp
    [2012-04-11:20:48:02] Application signature verified
    [2012-04-11:20:48:02] Unpackaging/validation complete
    [2012-04-11:20:48:02] No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
    [2012-04-11:20:48:02] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\fla76DF.tmp
    [2012-04-11:20:48:06] Native installation package creation succeeded
    [2012-04-11:20:48:06] Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.4.980 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
    [2012-04-11:20:48:06] Installing msi at C:\Users\Luce\AppData\Local\Temp\fla76DF.tmp\setup.msi with guid {1E9362FB-5844-A463-42F9-F45B29B11024}
    [2012-04-11:20:48:10] Application Installer end with exit code 0
    [2012-04-11:20:48:11] Subprocess app installer succeeded
    [2012-04-11:20:48:11] Runtime Installer end with exit code 0
    [2012-04-11:20:55:51] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:55:51] Commandline is: -silent -eulaAccepted -programMenu AdobeStory.air
    [2012-04-11:20:55:51] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:55:51] Invoking Application Installer for combined install
    [2012-04-11:20:55:51] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
    [2012-04-11:20:55:52] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:55:52] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
    [2012-04-11:20:55:52] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:55:52] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air to C:\Users\Luce\AppData\Local\Temp\flaA5BB.tmp
    [2012-04-11:20:55:55] Application signature verified
    [2012-04-11:20:55:55] Unpackaging/validation complete
    [2012-04-11:20:55:55] No app located for appID 'com.adobe.AdobeStory' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
    [2012-04-11:20:55:55] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\flaAEA1.tmp
    [2012-04-11:20:55:56] Native installation package creation succeeded
    [2012-04-11:20:55:56] Starting silent app installation to C:\Program Files (x86). Installing app com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.0.571 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
    [2012-04-11:20:55:56] Installing msi at C:\Users\Luce\AppData\Local\Temp\flaAEA1.tmp\setup.msi with guid {CDDE6E3D-4433-4B84-39A3-4A049A5F0491}
    [2012-04-11:20:56:01] Application Installer end with exit code 0
    [2012-04-11:20:56:02] Subprocess app installer succeeded
    [2012-04-11:20:56:02] Runtime Installer end with exit code 0
    [2012-04-11:20:57:30] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:57:30] Commandline is: -silent -eulaAccepted -desktopShortcut -programMenu DesktopPreviewer.air
    [2012-04-11:20:57:30] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:57:30] Invoking Application Installer for combined install
    [2012-04-11:20:57:30] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp -silent -withRuntime -url -desktopShortcut -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
    [2012-04-11:20:57:30] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:57:30] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp -silent -withRuntime -url -desktopShortcut -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
    [2012-04-11:20:57:30] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:57:31] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air to C:\Users\Luce\AppData\Local\Temp\fla2739.tmp
    [2012-04-11:20:57:32] Application signature verified
    [2012-04-11:20:57:32] Unpackaging/validation complete
    [2012-04-11:20:57:32] No app located for appID 'com.adobe.dmp.contentviewer' and pubID ''
    [2012-04-11:20:57:32] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\fla29E8.tmp
    [2012-04-11:20:57:32] Native installation package creation succeeded
    [2012-04-11:20:57:32] Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app com.adobe.dmp.contentviewer version 1.4.0 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
    [2012-04-11:20:57:32] Installing msi at C:\Users\Luce\AppData\Local\Temp\fla29E8.tmp\setup.msi with guid {A8EB1D0F-867D-8ECB-FA3D-22D07803ECC1}
    [2012-04-11:20:57:34] Application Installer end with exit code 0
    [2012-04-11:20:57:34] Subprocess app installer succeeded
    [2012-04-11:20:57:34] Runtime Installer end with exit code 0
    [2012-05-11:09:56:53] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:09:56:53] Commandline is: -playerVersion=11,2,202,235 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.6693857708014548 onApplicationVersion
    [2012-05-11:09:56:53] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:09:56:54] Application Installer end with exit code 0
    [2012-05-11:09:56:56] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:09:56:56] Commandline is: -playerVersion=11,2,202,235 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJwY2lkIjoiMTMzNjcyMjk1ODM2Ny00NTgxNjAuMjEiLCJ0cmVhdG1lbnRpZCI6IkVCWUZIIiwibGFuZ3VhZ2UiO iJGcmFuw6dhaXMiLCJzZXNzaW9uaWQiOiIxMzM2NzIyOTU4MzY3LTQ1ODE2MCIsInByb2R1Y3QiOiJwcmVtaWVyZV9 wcm8iLCJ2aXNpdG9ySUQiOiJbQ1NddjF8Mjc1RDU2ODc4NTMxMTNDNS02MDAwMDEwNTQwMDE3MUU2W0NFXSIsInBsY XRmb3JtIjoid2luZG93cyIsInByb2R1Y3RGdWxsTGFiZWwiOiJBZG9iZSBQcmVtaWVyZSBQcm8gQ1M2IiwiV0NEU2V ydmVyIjoiIiwicmVnaW9uIjoiZnJfRlIifQ==
    [2012-05-11:09:56:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:09:56:56] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-05-11:09:56:59] Application Installer end with exit code 0
    [2012-05-11:09:57:27] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2012-05-11:09:57:28] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:09:57:28] Commandline is: -updatecheck
    [2012-05-11:09:57:28] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:09:57:28] Performing pingback request
    [2012-05-11:09:57:28] Starting runtime background update check
    [2012-05-11:09:57:28] Clearing unused background update directory
    [2012-05-11:09:57:28] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
    [2012-05-11:09:57:28] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
    [2012-05-11:09:57:29] Runtime update not available
    [2012-05-11:09:57:29] Unpackaging cancelled
    [2012-05-11:09:57:29] Runtime Installer end with exit code 0
    [2012-05-11:14:19:25] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-05-11:14:19:25] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:14:19:25] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant"
    [2012-05-11:14:19:25] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:14:19:25] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant"
    [2012-05-11:14:19:25] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:14:19:26] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant
    [2012-05-11:14:19:27] Application signature verified
    [2012-05-11:14:19:27] Unpackaging/validation complete
    [2012-05-11:14:19:27] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-05-11:14:19:30] Starting app update of C:\Program Files (x86). Updating from com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant
    [2012-05-11:14:19:30] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi with guid {9866E5F0-121F-E018-E2D1-2E1770847ABF}
    [2012-05-11:14:19:33] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2012-05-11:14:19:33] Rolling back install of C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi
    [2012-05-11:14:19:33] Rollback complete
    [2012-05-11:14:19:33] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2012-05-11:14:19:33] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe" file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant 1.2
    [2012-05-11:14:19:33] Relaunching with elevation
    [2012-05-11:14:19:48] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:14:19:48] Commandline is: -stdio \\.\pipe\AIR_3640_0 -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe" file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant 1.2
    [2012-05-11:14:19:48] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:14:19:48] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-05-11:14:19:48] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant
    [2012-05-11:14:19:49] Application signature verified
    [2012-05-11:14:19:49] Unpackaging/validation complete
    [2012-05-11:14:19:49] Starting silent app update of C:\Program Files (x86). Updating from com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant
    [2012-05-11:14:19:49] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi with guid {9866E5F0-121F-E018-E2D1-2E1770847ABF}
    [2012-05-11:14:19:54] Application Installer end wi

    From the behavior you describe it sounds like either you have a software firewall which is not allowing the Adobe Download Assistant to access the Internet or you are on a managed network.  Please try configuring your software firewall to allow the Adobe Download Assistant to access the Internet.  If you continue to face difficulties you can also initiate a direct download by following the steps listed at http://forums.adobe.com/thread/981369.

  • Can't download DW5.5. Error with Adobe Download Assistant

    I am getting error 100 with the Adobe Download Assistant (ADA). The log is below. IE can connect to https://www.adobe.com/cfusion/flex2gateway so why is ADA having problem? I wish Adobe didn't take away the direct download links. Searching the forums it seems lots of people are having problems with iADA and it must be causing support headache for Adobe.
    My suggestion is for people who know what they're doing, provide the direct links. For people who don't know what to do after the download or have slow connection, they can use ADA.
    6/27/2011 12:09:52.332 [ERROR] handleLoginFault - (mx.rpc::Fault)#0
      content = (Object)#1
      errorID = 0
      faultCode = "Client.Error.MessageSend"
      faultDetail = "Channel.Connect.Failed error NetConnection.Call.Failed: HTTP: Failed: url: 'https://www.adobe.com/cfusion/flex2gateway/'"
      faultString = "Send failed"
      message = "faultCode:Client.Error.MessageSend faultString:'Send failed' faultDetail:'Channel.Connect.Failed error NetConnection.Call.Failed: HTTP: Failed: url: 'https://www.adobe.com/cfusion/flex2gateway/''"
      name = "Error"
      rootCause = (mx.messaging.events::ChannelFaultEvent)#2
        bubbles = false
        cancelable = false
        channel = (mx.messaging.channels::SecureAMFChannel)#3
          authenticated = false
          channelSets = (Array)#4
          connected = false
          connectTimeout = -1
          enableSmallMessages = true
          endpoint = "https://www.adobe.com/cfusion/flex2gateway/"
          failoverURIs = (Array)#5
          id = (null)
          mpiEnabled = false
          netConnection = (flash.net::NetConnection)#6
            client = (mx.messaging.channels::SecureAMFChannel)#3
            connected = false
            maxPeerConnections = 8
            objectEncoding = 3
            proxyType = "none"
            uri = "https://www.adobe.com/cfusion/flex2gateway/"
          piggybackingEnabled = false
          polling = false
          pollingEnabled = true
          pollingInterval = 3000
          protocol = "https"
          reconnecting = false
          recordMessageSizes = false
          recordMessageTimes = false
          requestTimeout = -1
          uri = "https://www.adobe.com/cfusion/flex2gateway/"
          url = "https://www.adobe.com/cfusion/flex2gateway/"
          useSmallMessages = false
        channelId = (null)
        connected = false
        currentTarget = (mx.messaging.channels::SecureAMFChannel)#3
        eventPhase = 2
        faultCode = "Channel.Connect.Failed"
        faultDetail = "NetConnection.Call.Failed: HTTP: Failed: url: 'https://www.adobe.com/cfusion/flex2gateway/'"
        faultString = "error"
        reconnecting = false
        rejected = false
        rootCause = (Object)#7
          code = "NetConnection.Call.Failed"
          description = "HTTP: Failed"
          details = "https://www.adobe.com/cfusion/flex2gateway/"
          level = "error"
        target = (mx.messaging.channels::SecureAMFChannel)#3
        type = "channelFault"

    abdu wrote:
    The Assistant is a Windows application which I expect it will download and install DW for me.  How is a browser involved in this scenario?
    i don't have any of the CS products installed and the cleaner didn't have any work to do.
    Sorry, I thought the Cleaner would do it.  Did another search and found these instructions to remove the download manager:
    http://kb2.adobe.com/cps/400/kb400533.html
    The browser is involved because it runs as a plugin of the browser.  Plugins are different for the browsers.  IE typically runs through ActiveX whereas other browsers run through a java enabled version.  By trying the download in another browser you can rule out where the problem lies.  Otherwise, I feel your only solution is to get in touch with Adobe support because this is a user-to-user community and there won't be much more help than KB articles.  Also with Adobe email support you can email them log files to look at.  It's along the process and will explain as you go.

  • Adobe Download Assistant not installing

    I'm trying to download the CS6 trials on a MacbookPro running Mountain Lion; however on opening the AdobeDownloadAssistant.dmg it will load, then give me an error message with the following:
    "Sorry, an error has occurred.
    The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."
    When I try to download the apps straight from the cloud toolbar, it tries to take me to a link, which doesn't lead anywhere. Eg, when trying to "try" Photoshop Extended, in Safari it will take me to:
    aam://SAPCode=PHSP?passPhrase=ZGpLQ9U9dEgsq0r0f87dOTP/mGZPUOBjl9FpXKYTZ8ks/NB3Hninigi9kaTk QA3hMECy0lp+rOvaKTUi1emimiupaCWVu5Zjpb/WHOInRL5xPqDwPwwOP35FC5kr1z5VkI4H4dAiT4OhyosSgc2nns 78ZkT5ZsriXPR0ryqFe90=
    Any ideas? Very frustrating, I'm keen on trying these out while I have time at the moment... have wasted a good part of the day so far trying to get it sorted. Any help is much appreciated!

    Hi All,
    yesterday evening I tried to download the CS6 trial as well, and had the same problems. Here is how I solved it:
    1.) After clicking on "Download" I have copied the Adobe Download Manager.dmg to the desktop
    2.) Install download manager, and click OK when the "Sorry, ... " error message appears.
    3.) Go to the Adobe Download Manager file (see below), right click, and click on "Show package contents"
    3.) After clicking "Show Package Contents" go to: Contents/Resources/Adobe Download Assistant/Contents/MAC OS/ and click on Adobe download assisstant
    (Do not try the Contents/Mac OS/install adobe download manager because you will have the same error message. Go to the folder as described above)
    4.) after clicking "Adobe download assisstant" you should be able to log in and download the desired software
    I hope I could help, it worked for me
    (MBP+Lion)

  • Downloading a trial - problem with the Adobe Download Assistant

    Q: What is the Adobe Download Assistant?
    A: Trial versions of Adobe Creative Suite, Photoshop Elements, and Adobe Premiere Elements are downloaded using the Adobe Download Assistant — a small application that is meant to improve download reliability and avoid issues that commonly occur during large downloads, such as frequent disconnects. After the trial product is downloaded, Adobe Download Assistant should automatically start installing the product.
    Q: I installed the Adobe Download Assistant, but my trial didn't download?
    A: Under certain conditions, the Adobe Download Assistant installs but does not immediately start downloading the trial product. If this happens:
    1. Quit the Adobe Download Assistant.
    2. In your browser, return to the product trial download page on Adobe.com. Refresh the page, then click the Download now button again and follow the prompts.
    Important: When you start the download, be sure to select your User folder or Desktop folder. A common cause of errors are due to attempts to download the Adobe Download Assistant to the Program Files/Applications folder. The Adobe Download Assistant only downloads the trial application files. Once the download is complete it will  launch the application installer; when the installer  is launched you can then choose to install the actual trial application into the Program Files/Application folder.
    For more info, see
    Troubleshoot Adobe Download Assistant
    or
    Adobe Download Assistant FAQ
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