Download bar not moving for hours and unable to pause or resume

hello,
i'm trying to download a trial vsn of AE 5.5. i have installed the download assitant application, however, when i start the dowload nothing happens at all. it claims it is in the download queue and i can see it in the queue, however, it's progress bar does not move at all or give me an indication as to how long it is going to download. i am also unable to pause or resume it ?
any help most welcome.
thanks,
Jan

Hi,
Which operating system is your computer running on?
I would recommend performing steps in this document : Troubleshoot Adobe Download Assistant
The steps mentioned in the document should resolve most issues with downloading a product using the Adobe Download Assistant.
Do post here and let us know the result.
Thanks

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Download bar not moving for hours and unable to pause or resume

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