Download button does nothing

I have the Adobe Creative Suite app installed (for CS6) and wish to upgrade to CC. When I go to the app center and try to download one of the software apps, pressing the Download button does nothing.
I read here that someone said to delete Adobe Air and reinstall, which I did, but the Download button STILL does nothing.
In particular, I'm first trying to download Illustrator CC.
Any ideas?
Heidi

Try to perform following steps and let me know.
WIN 7 and 8 (64 bit):
Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.
WIN 7 and 8 (32 bit):
Rename OOBE to OOBE_old located at C:\Program Files\Common Files\Adobe
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.

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    com.apple.driver.DspFuncLib          1.9.9f12
    com.apple.driver.AppleProfileReadCounterAction          17
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    com.apple.driver.AppleProfileThreadInfoAction          14
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    com.apple.driver.AppleProfileCallstackAction          20
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    com.apple.iokit.IOHDAFamily          1.9.9f12
    com.apple.iokit.AppleProfileFamily          41
    com.apple.driver.AppleSMC          3.1.0d3
    com.apple.driver.IOPlatformPluginFamily          4.5.0d5
    com.apple.driver.AppleSMBusPCI          1.0.8d0
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