Download buttons don't work

I have an old 6.0 version of Adobe Acrobat Pro and am trying to download and install based on web instructions, but the buttons do not work?  Here is the script from my chat with support:
Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
You are now chatting with 'Anand Kumar'
Anand Kumar: Hello. Welcome to Adobe Technical Support.
Anand Kumar: Hi Robert.
Robert Cowley: Hey!
Anand Kumar: Please allow me a moment while I look into your account & verify the details.
Robert Cowley: OK
Anand Kumar: Thank you for your patience.
Anand Kumar: As I understand you are trying to install Acrobat and getting error that the serial number is invalid. Is that correct?
Robert Cowley: Yes.
Anand Kumar: Thank you for confirming.
Anand Kumar: I will be glad to check and help you with this.
Anand Kumar: May I have the 24 digit serial number of the product, so that I can assist you better please?
Robert Cowley: < Removed by Moderator >
Anand Kumar: Thank you.
Robert Cowley: OK
Anand Kumar: May I know the version of Acrobat you are trying to install please?
Robert Cowley: 6.0
Anand Kumar: May I know from where did you purchase the software please?
Robert Cowley: United States Coast Guard Auxiliary
Anand Kumar: The serial number you have is not for version 6.
Anand Kumar: You can download and install Acrobat 7 from below link.
Anand Kumar: https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads
Anand Kumar: Support is available for Acrobat6, 7 download and installation at https://www.adobe.com/support/ please open this website and do a small research, to get the solution about the issue that you are facing.
Anand Kumar: You can also go through our forums website which might help you and the web address is http://forums.adobe.com/index.jspa
Robert Cowley: I think I also had a 7.0, but I can't find it. I have another set of numbers here, but I thought they were for the MacIntosh version.
Anand Kumar: Do you have anymore questions for me?
Robert Cowley: Will it cost to download?
Anand Kumar: No, since you have the license, you can download for free.
Anand Kumar: It is recommended to use the license from the same link.
Anand Kumar: For further support, since this is old version, we would request you to check with online forums.
Anand Kumar: Do you have anymore questions for me?
Robert Cowley: Can you please find out what these numbers are for: < Removed by Moderator >
Anand Kumar: This is not a valid(complete) serial number.
Anand Kumar: Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
Anand Kumar: Adobe does not support CS2 applications, which were released more than seven years ago. Adobe strongly advises against running unsupported and outdated software.
Anand Kumar: http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
Anand Kumar: You can refer above link to know more.
Robert Cowley: OK. I had to do thisonce before and they gave me an Adobe ID#of 1102 866 51 and a Transaction # of 466 8490 254 6648 if that means anythibng?
Anand Kumar: Do you have anymore questions for me?
Robert Cowley: See above question!
Anand Kumar: Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
Anand Kumar: You need to refer the links I have given to know more on activating these old version products.
Robert Cowley: What does that mean in layman's terms?!
Anand Kumar: Did you open the link (http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l ) I have given?
Robert Cowley: not yet--I'll do it now
Anand Kumar: You need to download and install the software from the link I have given.
Robert Cowley: ok, thanks, goodbye
Anand Kumar: You're welcome.
Anand Kumar: You may choose to print or email a copy of this chat transcript by using the options at the top right corner of this chat window.
Anand Kumar: Thank you for contacting Adobe. Good Bye.
This chat session has ended.
  Thank you for contacting Adobe.

Hi drdanl,
Please refrain from posting serial numbers on a public forum.
I am able to click on the download links.
Please try accessing the link : https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads  from a different browser and check.
Regards,
Rave

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