Download does not start, error with order

i've been trying to dowload lightroom 4 for more than a week. the download does not start and when i try to buy the program i get a "error with your order message" any idea what i should try next??

MichaelAShea which web browser are you using?  Please try a different web browser.  If you continue to face difficulties then I would recommend installing via the Creative Cloud Desktop application.  You can find more details at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

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      00,00,22,00,54,00,63,00,70,00,69,00,70,00,22,00,20,00,22,00,7b,00,43,00,36,\
      00,39,00,31,00,43,00,30,00,42,00,35,00,2d,00,30,00,38,00,35,00,41,00,2d,00,\
      34,00,35,00,41,00,41,00,2d,00,39,00,36,00,42,00,35,00,2d,00,35,00,41,00,43,\
      00,36,00,44,00,33,00,37,00,35,00,35,00,36,00,33,00,39,00,7d,00,22,00,00,00,\
      22,00,54,00,63,00,70,00,69,00,70,00,22,00,20,00,22,00,4e,00,64,00,69,00,73,\
      00,57,00,61,00,6e,00,49,00,70,00,22,00,00,00,00,00
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      00,42,00,54,00,5f,00,54,00,63,00,70,00,69,00,70,00,5f,00,7b,00,45,00,42,00,\
      33,00,44,00,36,00,31,00,41,00,42,00,2d,00,43,00,30,00,43,00,38,00,2d,00,34,\
      00,38,00,35,00,35,00,2d,00,41,00,37,00,45,00,38,00,2d,00,42,00,46,00,38,00,\
      38,00,32,00,36,00,33,00,37,00,32,00,30,00,41,00,31,00,7d,00,00,00,5c,00,44,\
      00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,00,\
      54,00,63,00,70,00,69,00,70,00,5f,00,7b,00,43,00,36,00,39,00,31,00,43,00,30,\
      00,42,00,35,00,2d,00,30,00,38,00,35,00,41,00,2d,00,34,00,35,00,41,00,41,00,\
      2d,00,39,00,36,00,42,00,35,00,2d,00,35,00,41,00,43,00,36,00,44,00,33,00,37,\
      00,35,00,35,00,36,00,33,00,39,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,\
      63,00,65,00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,00,54,00,63,00,70,00,69,\
      00,70,00,5f,00,7b,00,38,00,34,00,38,00,38,00,33,00,35,00,46,00,34,00,2d,00,\
      33,00,37,00,41,00,41,00,2d,00,34,00,32,00,44,00,39,00,2d,00,41,00,34,00,45,\
      00,31,00,2d,00,34,00,41,00,46,00,32,00,43,00,44,00,44,00,30,00,31,00,37,00,\
      35,00,30,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,\
      00,65,00,74,00,42,00,54,00,5f,00,54,00,63,00,70,00,69,00,70,00,5f,00,7b,00,\
      45,00,38,00,33,00,34,00,42,00,34,00,41,00,38,00,2d,00,37,00,37,00,31,00,46,\
      00,2d,00,34,00,31,00,37,00,42,00,2d,00,38,00,33,00,46,00,39,00,2d,00,39,00,\
      39,00,39,00,32,00,42,00,38,00,41,00,43,00,41,00,43,00,45,00,42,00,7d,00,00,\
      00,00,00
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    "BcastNameQueryCount"=dword:00000003
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      02,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,25,02,\
      00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,00,00,14,\
      00,40,00,00,00,01,01,00,00,00,00,00,05,13,00,00,00,00,00,14,00,40,00,00,00,\
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    Best regards,
    Justin Gu
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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