Download error -100000

There are many discussion topics here about people having problems with certain tracks that refuse to download from the iTunes Store. On a desktop machine, the track will download almost completely, then restart 3 times before giving up saying that the file may be corrupt and reporting error -100000. On iOS devices, you get the "Tap to Retry" error.
Some responses, particularly from Windows users, say that the problem lies in conflict with third party firewall software.
Another suggestion, which applies to Mac users as well, is to delete the .tmp download files.
Both of these suggestions were recommended to me by iTunes support over a period of several days when I was having difficulty with a single track from an album purchased from the iTunes store (Mary / The Great Impression (Deluxe Version) / Sparkadia). Neither suggestion worked. Nor did software updates, restarts, clearing caches, deleting preferences or anything else I tried.
My home is entirely an Apple environment except for a Dlink ADSL modem. So if there is a software conflict, it is more likely to be Apple v Apple or Apple v my ISP.
In the end, after more than a week of frustration, I have found a work-around that worked first time. I used my iPhone as a personal hotspot and connected my iMac to the internet via the phone, instead of going through my home Airport network, DSL modem and ISP. Bingo!
I hope this helps anyone suffering the same problem. Good luck!

I have the same problem. I tried downloading the song using a different computer on a different network without success, so I'm not sure your solution is general. The Apple techs I am in discussions with seem to be unaware of the scale of this problem as discussed on these pages.

Similar Messages

ITunes download error -100000

Downloaded an album, and one song is giving me download error - stopped -100000. I've tried to restart the download a couple times, but it runs, pretends it's downloading and then gives me the error. The internet doesn't seem to know what error -100000 is. Anyone here know?
I've downloaded other songs since the error, and this one just hangs out in the Downloads view.

try this solution: https://discussions.apple.com/message/17908124#17908124

ITunes download error -100000/corrupted file possible solution

I just would like to acknowledge Kate G back in an older discussion for this simple solution that helped others and I. May not work for everyone, but could for some.
If you have Kaspersky as your primary internet security, then disable the protection under "settings" then in "general settings" temporarily until the download(s) are finished. Also try disabling the firewall just in case. Then re enable everything is once they are finished.
I would assume this could work for other internet security software like Norton or whichever you have.
Hopefully this helps, and if not, then at least it was a try. Doesn't hurt to try.

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

I keep getting error 100000 when trying to download songs or transfer from my Iphone??

I keep getting error 100000 when trying to download songs or transfer from my Iphone?? This has been happening for a month - making me insane? Any ideas?

Same error # here https://discussions.apple.com/thread/1688431?start=0&tstart=0
If you installed the BubbleWrap app, try restoring the iPhone as a new device.
How to set up your iPhone, iPad, or iPod touch as a new device

Trouble downloading ITunes songs; Error -100000

Have been trying to download an album (purchased using a holiday giftcard). While some songs have downloaded successfully, the majority of downloads were interrupted and report the following error: -100000.
Any thoughts on how to fix this? Have also sent off a note to Apple and will post if they send along anything useful.

Install 7-Zip (free), or a free trial of WinRAR, and use one of them to extract the contents of the iTunesSetup.exe or iTunesSetup64.exe installer file, then try installing AppleApplicationSupport.msi as a standalone component. Even if it won't install you may get a more useful error message as to why not.
Alternatively see Troubleshooting issues with iTunes for Windows updates for advice on removing and then reinstalling all iTunes related components,
tt2

How do i report an error downloading a song from Itunes (error = -100000)

I purchased a song from Itunes with a number of other songs, all other downloaded as usual, but this in particular restarts downloading up to three times and then gives the error = -100000, and a pop up message suggest "the file may be corrupted" and instructes me to try it later. I have tried a number of times and the result is the same. Is there a way to report the specific file to Itunes Store?

I tried this:
http://www.apple.com/support/itunes/contact/
While I got genuinely concerend support, I didn't get this issue resolved. I'm noticing that more and more posts are popping up with the same error code so it may be a new issue. Good luck in getting yours fixed!

TS1424 error-100000 when downloading song

I bought an album on pre-order in the iTunes store. When I went to download it this morning I got every song except 1. It gave an error, error-100000, it states, "This file seems to be corrupted. Try redownloading". I did and I keep getting that error. The tech support phone number is rediculous and won't give me any information other than the website.

Hi AlfieEdwards18,
Thanks for visiting Apple Support Communities.
You should be able to download the album using one of these methods:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you continue to experience a connection error, try the troubleshooting steps in this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best,
Jeremy

Error -100000 when downloading gifted songs

So for Christmas, my uncle gifted me a bunch of songs (three albums and four songs). In one of the albums, the Dick Figures Season 1 Soundtrack, I cannot download four songs. iTunes keeps giving me error -100000. It says the file is corrupt and I should try again, blah blah blah. Well, I tried to search for solutions online, and I did everything that I found: reboot computer, delete corrupted files from iTunes folder, update iTunes, etc. etc. and the songs are still not working. Any solution to this?

Hi AlfieEdwards18,
Thanks for visiting Apple Support Communities.
You should be able to download the album using one of these methods:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you continue to experience a connection error, try the troubleshooting steps in this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best,
Jeremy

Error -100000 when downloading songs from iTune

Have have several songs that I have purchased thru iTune that will not download. I get an error -100000 that says the file is corrupted. I have tried repeatable to download the songs but get the same error everytime. What can I do to get the songs that I have paid for?
Thanks

Because it was not made available as a single by the record label to iTunes.

ITunes song error -100000 (1 problem song, other 13 ok)

I recently bought an album on the iTunes store. 13 out of the 14 songs downloaded fine, however the first song won't download.
I googled error -100000 and found out it could be something to do with conflicting software on my computer, so I attempted to download the song on my iPhone, but it still failed.
Some help threads also suggest deleting the temp files in the download folder, and downloading it again. I have also tried this, selecting both "check available downloads" and "Download past purchases". Neither works. I have tried restarting itunes (obviously).
When it attempts to download, it will get into a continuous loop of going 0%-100% and then back to 0% again. After several attempts it will display the error -100000 citing the song file may be corrupted. As I mentioned, the rest of the album downloaded absolutely fine with zero problems, it's just this one song.
What other steps could I take? I don't perticularly want to spend £0.99 to download the same song from a diferent album if I can help it.

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

TS1424 error -100000 what is this?

I downloaded a Joss Stone album and one of the songs didn't download because an error -100000 happened. What does this mean and how do I get this song that I paid for? Any help would be great, thanks.

Mine would give me that error if Genius data was updating in iTunes. I turned Genius OFF then back ON (logged back in) using the Store Menu commands and the problem went away.

ITunes Download err -100000

So I just recently bought one of those cheaply awesome $6-50 songs classical music albums, and one of the songs has this weird downloading error (Symphony No. 5 to add salt to the wound). Whenever I try re-downloading it, it "downloads" the file like 5 times. It will download, go to 100%, and start back over again. Then after 5 or 6 times, it tells me the file is corrupted with the error code -100000. I have no clue what to do. Help!

im having the same problem with "not meant to be" by theory of a deadman, but the weird thing is i was able to iCloud the download to my iphone, just not my macbook. i have tried contacting apple about it and was told that it wasnt there experties in the problem. everything ive tried hasnt worked i dont recall even having any kind of "firewall" installed on the computer.... and like u im hoping for an answer that works

Download error in (osx) adobe desktop app (corrupted download link).

Here is a discription of the problem. Please consider that some of the wording might not be correct, as I do have to translate the error message from German into English.
Using OSX 10.9.2, when clicking inside the adobe desktop app (top of the screen bar) on the tap "apps", the following screen (screenshot) appears, which states, translated from top to bottom:
download error
download error. Please contact support.
(link) contact support
(link/button) download creative cloud -> This button unfortunatly leads to the following error page "http://www.adobe.com/special/errorpages/404.html"
All apps, like Bridge, Photoshop, Lightroom, etc. are installed and work just fine. So no problem here. I seem however unable to redownload the desktop app (in order to reinstall). As stated above the provided link inside the desktop app itself is coruppted and within the (online) web-based download centre (user logged in) I am only adviced to use the desktop app. This is a dead end and I do not know what to make of this error, let alone solving it. Please help!

I am sorry Romsinha but this doesn't really help.
I already restarted the desktop app and while I am obviously online and connected the problem (error message) remains the same. Information within the "home" tap is recieved/loaded (little blue spinning wheel) stating that various apps recently have been updated. Yet the same loading wheel within the "apps" tap results in an error. My best guess is that some internal link within the app is corrupted, leading to a source on a server that can not be reached.
UPDATE
I clean uninstalled adobe creative cloud as discribed in the article you provided (using the cleaner tool) and even uninstalled the browser plugin. After downloading and reinstalling creative cloud the problem however remains the same. "Apps" tap still shows the same problem. "Home" tap now displays the following:

"Download Error" - Can't download/install any programs.

I downloaded CC on my Win 8.1 machine (after a windows crash and upgrade to 8.1). Previously it was working fine (on Win 8). Now the CC desktop app connects to my account but the Apps tab has a red exclamation error and when you click the tab it says "Download Error." and to "Please contact customer support." (See below:)
Apparently this seems to be a prevalent issue as I see multiple threads and support requests with this same error.
I got on Chat and followed all the troubleshooting advice, uninstalled, reinstalled, used the Removal tool, deleted folders from the AppData locations, everything. Finally was getting ready to do something else and the Adobe server disconnected my chat session.
I know it is not MY internet connection because everything else is up and running fine, including streaming radio progams and other chat programs.
I tried visiting something on Adobe's siteand received the following error:
So what is going on Adobe? I need to get my programs back so I can get back to work.
Edited to add - After another hour of being on chat support I got disconnected again. Same error: "Sorry, we're having technical difficulties."

So after four hours and dozens of troubleshooting issues, I figured out what was wrong. I am on a fixed-wireless system at home. I have used this same system and network setup in the past for CC. My average DL speeds are 2.0 Mbps. Not super fast but it has worked in the past. On the 3rd or 4th chat session I was told that you can't use wireless with CC and I need to be on a fixed wired connection. Finding that as rediculous as possible, I decided to test my network. I logged off and used my AT&T CELL PHONE as a hotspot (which gets me about 4.0 Mbps download speeds, albeit with a higher ping) and VIOLA the Apps tab is there and I can download programs.

Download Error on Mavericks (mac)

When I go to the Creative Cloud application on the desktop, I go to the Apps tab and I get "Download Error" and when I try to reload the application, the error persists.
I'm on a macbook running Mavericks, I've deleted the AAMUpdater (though it creates a new one every time I reload the applications) folder in ~/Library/Application Support/Adobe... As per Re: Creative Cloud "Download Error" message , I looked in the OOBE folder and there was no opm.db, just a singe folder alias called "PDApp," which contained a pim.db, along with a bunch of other folders and files.
When I enabled the root user and logged into that account after restarting, I tried the Apps tab again and it was working just fine, in the root user. But when I logged out and back into my regular account, I was still getting the download error. I've tried uninstalling and reinstalling Creative Cloud and that didn't work. I have Photoshop and Fireworks installed, so it WAS working at some point in time... I'm out of ideas... Help please?

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

Download error -100000

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