"Download Error" - Can't download/install any programs.

I downloaded CC on my Win 8.1 machine (after a windows crash and upgrade to 8.1).  Previously it was working fine (on Win 8).  Now the CC desktop app connects to my account but the Apps tab has a red exclamation error and when you click the tab it says "Download Error."  and to "Please contact customer support."  (See below:)
Apparently this seems to be a prevalent issue as I see multiple threads and support requests with this same error.
I got on Chat and followed all the troubleshooting advice, uninstalled, reinstalled, used the Removal tool, deleted folders from the AppData locations, everything.  Finally was getting ready to do something else and the Adobe server disconnected my chat session. 
I know it is not MY internet connection because everything else is up and running fine, including streaming radio progams and other chat programs.
I tried visiting something on Adobe's siteand received the following error:
So what is going on Adobe?  I need to get my programs back so I can get back to work.
Edited to add - After another hour of being on chat support I got disconnected again.  Same error:  "Sorry, we're having technical difficulties."

So after four hours and dozens of troubleshooting issues, I figured out what was wrong.  I am on a fixed-wireless system at home.  I have used this same system and network setup in the past for CC.  My average DL speeds are 2.0 Mbps.  Not super fast but it has worked in the past.  On the 3rd or 4th chat session I was told that you can't use wireless with CC and I need to be on a fixed wired connection.  Finding that as rediculous as possible, I decided to test my network.  I logged off and used my AT&T CELL PHONE as a hotspot (which gets me about 4.0 Mbps download speeds, albeit with a higher ping) and VIOLA the Apps tab is there and I can download programs.

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