Download error; cannot redownload OSX Mountain Lion

I recently bought a MacBook Air, and I am trying to download and install my free copy of Mountain Lion. I started downloading it, and at one point the download stopped, and it says an error has occured in the app store. In my purchases, the button to restart the download is just a blank grey button, and I cannot restart the download. Anyone know how to fix this?
Thanks!

Restart and see if the download continues. If not get in touch with support.

Similar Messages

  • How to download but not install OSX Mountain Lion on Mavericks

    Hi all
    I would like to download but not install OSX Mountain Lion on my MBP which is currently running OSX Mavericks.
    This however seems impossible. I think OSX Mavericks were already installed on my MBP and therefore it seems "impossible" to download it.
    Now, why would I to do this? The answer is quite reasonable, due to certain demands related to an application portfolio I need Mountain Lion, because the portfolio is not upgraded to run on Mavericks. And, it is more reasonable to downgrade a version of OSX, rather waiting for the portfolio upgrade which can take years.
    Yes, I need to downgrade my secondary MBP which also came with preinstalled Mavericks. This can be done, if I only could download but not install Moutain Lion.
    It should be easy enough; download Mountain Lion, make an installer and make a bootable thumb usb stick. Then erase Mavericks and install Mountain Lion.
    I have previously bought Mountain Lion so it is accessible to me in the App Store, but whenever I try to hit the Download button, I get a message saying this can't be done, since I am running Mavericks.
    This bugs me, it should be obvious users needs the flexibility to swap whatever OSX version they need. It is still software.
    So, how can I download but not install Mountain Lion on my newer MBP that came with preinstalled Mavericks?
    I would like to see answers like:
    "In order to get this to work, you first have to disable the locking mechanism in [...] " instead of "No, this is impossible to do"
    Regards

    Thanks for your reply Eric
    Can't help wondering thought, people are ok with this?
    Basically Apple are saying: "Do not attempt to install an older version of OSX which came preinstalled. If so, expect multiple failures." Really?! Has it always been so? For me it's not like I'm going to install Snow Leopard on my Late 2013 Retina MBP, but I would expect some form of backward compatibility between the previous version and it successor. Apparently this is not possible, and how is this even acceptable? 
    Personally, I am not going to downgrade, as if I had a choice, but I would and I expected however, the possibility to at least download the previous OSX version. What do you do if you have bought several applications, not necessarily online from App Store and buy yourself a new Mac with preinstalled Mavericks and after installing your "old" applications they fail to work properly? What do you do since downgrading apparently is not an option. So... again, what do you do? 
    If you don't have friends with an older Mac, you could be facing serious problems. And I'm not talking about gaming, but serious business. 
    I find this quite disturbing actually, and please tell me it's not so. There gotta be a way to do this?
    I simply want to download the OS but I expect some registry values (like windows' registry) keeps preventing this.
    It should be possible to simply download and not download and install in one operation, shouldn't it?
    Regards

  • Download of update to OSX Mountain Lion

    I was updating to OSX Mountain Lion, used my computer for something else and the download got interrupted.
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    That is a point many users miss...even Apple has limited bandwidth when it comes time to release a major operating system and millions of users want to download at the same time...during the first two weeks one should expect delays and long, long download times.
    It is getting to the point that suggesting downloading during "off hours" isn't even good advice...world-wide there is no such thing as an off hours time segment
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  • HT1338 can't download adobe flash on osx mountain lion

    can't download adobe flash on osx mountain lion

    Here are the steps to successful Flash install that work every time for me.
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    Agree, by choosing open on the pop-up dialog
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    Installed
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    The System Preferences Flash panel has an Advanced setting. On the advanced setting tab screen is a Delete All... button. This cleans up all the Flash carcasses left on your system after browsing and/or movie events. Sometimes, this actually clears up an otherwise unexplained browser behavior. I consider this just as important as clearing browser cache.
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  • Cannot buy osx mountain lion as the app store rejects my password

    Help how can i get the osx mountain lion?

    Also keep in mind, that with the recent (or maybe not so recent) password update, the Apple ID password must include:
    At least 1 letter
    At least 1 capital letter
    Must not contain multiple identical consecutive characters (eg: ffffff)
    Must nor be the same as the account name
    Be at least 8 characters total
    and must not be a common password (im not going to lie, i have no idea what that means)
    So if this helps narrow your search down, I'm glad!
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  • How do I download my already purchased OSX Mountain Lion again?

    I've done this before, but for some reason am blocked now on the App Store Purchases tab. I've already purchased Mountain Lion, and need to create a bootable USB drive to reinstall it. I don't feel like paying $20 again, or finding an illegal copy since I've already purchased it. But what's going on? How do I download this again?
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    I don't know if that's true. If you RENT a movie you can only download it once, but if you purchase it you should be able to download it multiple times. If you purchase a movie, and delete it, you should still have it saved in the Cloud. Maybe you aren't showing purchases from The Cloud in your iTunes lists. To fix this in iTunes on your computer:
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  • Can I download a copy of OSX Mountain Lion (which I paid for) from the App Store, to make a boot-able copy, from a Friends imac?

    My MBP got screwy since Maverick install. I made a bootable copy on my machine of
    Mountain Lion (or so I thought) with Diskmaker X. After moving all important files to an external drive,
    I cleared HDD, and rebooted from thumb drive, with no success! This article gave me hope:
    http://www.hongkiat.com/blog/clean-install-mountain-lion/
    Can I do this from a friend's iMac in App Store (my account) ?
    Thanks :)

    If so, the first thing I would do is to back up your data on the ill mac. I assume both  macs have firewire port, get a cable and connect both macs via this cable. Then restart your ill mac by pressing T key after chime, it will become a simple external disk you should see on the desktop of your healthy mac. Back up your data.
    Now, with this action accomplished, you may go on. BArney - 15E is optimistic and says how to restart in recovery mode—this may be possible if installation was complete for recovery partition (I doubt this, but I may be wrong).
    Otherwise, I would reinstall from the scratch. If after connecting your ill mac via FW, you may see the disk in good order, you should also see the Lion installer within Applications folder. Copy it unto an external disk or flash disk and keep it safe, you will need it again.

  • Have installed OSX Mavericks and Vodafone Mobile Broadband Modem no longer connects despite reloading its software. Now cannot reinstall OSX Mountain Lion

    Upgraded to OSX Mavericks. Vodafone Mobile Broadband Modem no longer connects. Tried again after reinstalling latest Vodafone Modem software update for Mac OSX, but no use.

    Could somebody give a feedback about the solution proposed by Bokir?
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    The connection is established for a few seconds, but no data is transfered, and the connection is then closing automatically.
    I left the modem plugged in and the Vodafone software set to Automatic, and after numerous attempts and 10 to 15 minutes, it appeared that the connection was finally established.
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    After running the VMB uninstaller, there are still a lot of stuff in library cache & preference folder that are pertaining to VMB and not removed.
    It is also strange that after uninstalling and reinstalling the VMB software, I am not requested to enter my pin code to establish a connection.
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  • Display error after installing OSX Mountain Lion

    after installing the new OS X 10.8 a rectangle appears around the cursor : how do i get rid of this ?

    Look in System Preferences > Accessibility > Zoom on left > More Options... button > uncheck Show preview rectangle when zoomed out.

  • I cant download a previous purchase of Mountain Lion...

    I had OSX Lion, upgraded to OSX Mountain Lion then OSX Mavericks, i had WIFI problems and still do, so i went back to OSX Lion as the problem started when i upgraded, it didnt help so now i have OSX Lion, trying to upgrade back to OSX Mountain LIon, but i cant find a way of re-downloading my purchase of OSX Mountain Lion...
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    OK, i did not have any luck.
    Every app says "View in Mac App Store
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  • Ever since i downloaded OSX Mountain Lion, Express VPN no longer works properly for me. Even though it says I am connected, webpages refuse to load. However, everything works fine when its turned off. I cannot go on many websites without the VPN.

    Ever since i downloaded OSX Mountain Lion, Express VPN no longer works properly for me. Even though it says I am connected, webpages refuse to load. However, connection speed is fine when its turned off. I cannot go on many websites without the VPN. My current location is Shanghai, China. OSX Mountain was installed this morning and everything worked fine until then. Is Express VPN not supported? What do i need to do in order to get it working again on my Macbook Pro (early 2011). I want to be able to go on websites such as Youtube, Facebook, Twitter, ect...

    Hi,
    I am having the same issue listed above on my new Mac Mini i just bought, I also contacted Express VPN support and got the same instructions with exception of the command to run in the utilities terminal.  I tried the steps listed, and both commands (posted here, and sent to me directly by Express VPN support), and still unable to connect on my Mac Mini running OS X 10.8.2, but I am able to connect on my iPad and my MacBook which is running Mac OS X 10.6.8.  Usually Express VPN is spot on with their customer support, but this is taking longer to get resolved.  Here is the steps sent to me
    Try doing the following to see if the problem gets resolved:
    Please follow the instructions here: https://www.expressvpn.org/support/setting_dns_servers_mac_os
    (should still be the same for Lion) and then add the following DNS servers: 8.8.8.8 & 208.67.222.220. After adding the DNS servers, please do the following steps as well:
    Note: If you're connecting to your ISP via a PPPoE connection, then set the DNS servers on the PPPoE connection itself and then restart your computer for the DNS settings to take effect.
    1. Click on Applications
    2. Click on Utilities
    3. Click on Terminal
    4. Type the following command (without the quotes): "sudo killall -HUP mDNSResponder"
    5. Press enter and then try reconnecting to the VPN.
    If you're still unable to connect, please send us in the latest log files.
    Hope this helps. Let us know how it goes.

  • Error downloading osx mountain lion

    I have just bought osx mountain lion on appstore. I had an error message, I can't relaunch now again the download process. Did anyone have the same problem? 

    Helps to tell us what the error said ...

  • I just downloaded the newest update for mountain lion. After downloading and restarting for installation, I got a message stating that  the update cannot be installed due to an error. Yet when I check I have version 10..8.3 and safari version

    I just downloaded the newest update for mountain lion. After downloading any restarting for installation, I got a message stating that the update cannot be installed due to an error. Yet when I check I have version 10..8.3 and safari version 6.0.3, which the update was for.  Does this mean that the update is iinstalled and the message was incorrect?

    Brian Gallagher wrote:
    I just bought the Imac on Monday, which was placed on the shelf on Saturday. Its now Thursday and I have to update the machine. Heck I haven't even bought the printer or the new desk for all this stuff....ha ha.
    Good timing! Oh well, at least you shouldn't have to update again for a while. It will be nice kickstarting your Mac with the very latest System Update knowing any hiccups from 10.8.2 would have been ironed out if they were going to affect your workflow at all.
    Cheers and Happy Computing
    Pete

  • Error message after downloading OSX Mountain Lion 10.8.2

    I downloaded OSX Mountain Lion last night and now I continue to get a error message that says "There was a problem connecting to the server.  URLs with the type 'file' are not supported." What does this mean?

    Dear Apple Customer,
    Thank you for participating in the OS X Mountain Lion Up-To-Date program. The content code that allows you to download and install OS X Mountain Lion from the Mac App Store is in the file attached below. You will receive the password to unlock the attached files in a separate email. Your content code may be redeemed immediately through the Mac App Store and will not expire.
    Please follow these steps to redeem your copy of OS X Mountain Lion:
    Open the Mac App Store application.
    Select “Redeem” in the Quick Links section of the Mac App Store.
    Enter your content code.
    If you have questions regarding the redemption or installation of your software from the Mac App Store, visit www.apple.com/support/mac/app-store/.
    To redeem your content code you need the latest version of the Mac App Store application, an Apple ID, and Internet access (fees may apply). You can create an Apple ID at appleid.apple.com/us.
    As a reminder, content codes may not be resold and can only be redeemed by people above the minimum age specified by the terms and conditions of the Mac App Store in your country. Apple is not responsible for lost or stolen content codes. You may review the Terms of Service for the Mac App Store at www.apple.com/legal/itunes/ww/.
    Thank you for choosing Apple!
    © 2012 Apple Inc. All rights reserved. Apple, the Apple logo, Mac, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Z034-6487-A.

  • HT203421 unfinished osx mountain lion download cannot be located on my mac

    Started downloading osx mountain lion from appstore and got to 4.1G of 4.4G before interruption. No icon found when accessing app store's interrupted purchases and no evidence of the downloaded portion on my Macbook pro. New download started when I re-accessed app stores: 1) Am i going to get billed a second time ?and 2) what happened to the almost completed initial download?

    Welcome to Apple Support Communities
    1. When you purchase OS X Mountain Lion, you can install it as many times as you need in all your Macs for free.
    2. If your Internet connection was interrupted and you didn't pause the download or you restarted or shut down your Mac, the download is gone. You have to download Mountain Lion again from the Mac App Store. In order to not lose it, open a Finder window, select Applications in the sidebar and copy the Mountain Lion installer to another folder like Documents, so you won't have to redownload Mountain Lion anymore

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