Download error for software update & installation

Hi, 
I am having trouble with downloading and updating the software for my mac. I have had creative cloud for 4 months now through my company a1comms but recently our macs have been restricted for security reasons and since then I have not been able to update the software for my mac. I have uninstalled and reinstalled creative cloud desktop thinking this will help. It still comes up with the download error?
Can anyone help, as my colleague has updated her software and I am unable to work from her saved files.

>recently our macs have been restricted for security reasons and since then I have not been able to update
I don't know if anyone can help, since your problem seems to be at your company, but try this link
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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