Download error in apps menu on dekstop application

in my desktop application my apps wont load it says download error with a reload application button

Jordanf72273795 please utilize the steps listed in Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html to resolve the download error.

Similar Messages

Download error under apps. After following download steps multiple times still showing error message.

Download error under apps. After following download steps multiple times still showing error message.

Hi There,
Kindly try the below mentioned links.
Creative Cloud Help | Download Error in Apps tab of Creative Cloud Desktop Application
Creative Cloud - Download error - stubborn error
Thanks,
Atul Saini

CC App states Download error on Apps page. Press retry to try again

On Mac 10.8.5
CC App states Download error on Apps page. Press retry to try again
Really frustrating. It worked for 2 days and since then I keep getting this error. There are no firewall issues etc.

Hi ParagonLtd,
Please try to apply the updates manually: http://prodesigntools.com/adobe-cc-updates-direct-links-mac.html.
Kindly follow the very important instructions before download.
Regards,
Romit Sinha

When I run creative cloud on my desktop, I get a download error under Apps. It is not loading any applications.

I have installed, reinstalled, uninstalled, and restarted my computer. There is no download error code attached.

Hi Mary,
Please refer to the threads below where this issue has been addressed:
Creative Cloud "Download Error" message
Creative Cloud - Download error - stubborn error
Regards,
Sheena

Download Error on apps thought CC on a MAC

I'm a CC user. PS and LR give "DOWNLOAD ERROR" when I try to download from the desktop or web access. How do I download when it won't access the program?

If that is the case , try below steps:
1)Close all Adobe applications and Quit Creative Cloud desktop app.
2)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Right click on Adobe folder and select "GetInfo" option.
Expand the Sharing & Permissions section.
Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
Please click on '+' symbol , it will open list of user accounts.
Add Currently logged in user name and Administrator user name user accounts and then provide "Read & Write" permission to all user accounts.
Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.
3)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Right click on Adobe folder and select "GetInfo" option.
Expand the Sharing & Permissions section.
Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
Please click on '+' symbol , it will open list of user accounts.
Add Currently logged in user name and Administrator user name user accounts and then provide "Read & Write" permission to all user accounts.
Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.
Important : Make sure you had provided full permissions to Adobe folders from both ~/library/Application Support and /library/Application Support .
Then launch Creative Cloud app and try loading Apps list .
Still face same issue , follow below steps:
Quit Creative Cloud desktop app.
1)Please click on Apple menu icon and select System Preferences, and then click Network.
2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).
3)Then click on Advanced button and click Proxies Tab.
4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.
5)Then click on Apply Now button.
Then launch Creative Cloud app and try loading Apps list .
Still face same issue ?? let me know

Download Error in "App" menù. How to resolve?

When I open Creative Cloud Desktop (Mac OS X 10.10.2) in the App section appear a "Download Error" and a "Reload Applications" button that does't work.
All the applications works fine, but i cannot update or download other app.
Thanks

Hi Adolfo,
Please refer to the threads below where this issue has been addressed:
Creative Cloud "Download Error" message
Creative Cloud - Download error - stubborn error
Regards,
Sheena

Download Error for apps from Creative Cloud desktop

I have just signed up for the CS6 cloud package. As a teacher, I've paid for the Student or Teacher arrangement. However, I have not been able to download and install any of the applications. My first attempt was to download Acrobat from the website downloader; the system went throught the motions of installing the Application Manager app, but failed even though the icon was installed on my desktop. So I tried by installing the Creative Cloud desktop app. The installation seemed successful, but a cannot even get to see the apps and get a Download Error message!

Hi, Deian47
If the above link doesn't work then follow the thread http://forums.adobe.com/message/5469534, it has all the possibilities and their solutions.
Thanks!
Ankit

Download Error on Apps page

I'm trying to load my apps page through Adobe Cloud but it isnt loading, instaed I get the Download Error sign. I seem to be online ok?
My OS is OSX 10.8.5
Also does my Subscription allow for 2 users or just one?

Hi Chris,
You can install and activate Creative Cloud desktop applications on two computers, regardless of operating system, for the individual associated with the Creative Cloud membership.
For Download Error.
Try the following steps and let us know if it helps:
Please download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
Once done please rename OOBE Folder from these locations to OOBE.old
MAC: Macintosh HD>Library>Applciation support>Adobe>OOBE
Go to creative.adobe.com -> Download Center -> Download Creative Cloud
Let me know if it helps.
Thanks!
Eshant

Download Error in Apps tab

It says Download Error when I click on the apps part of my CC widget. I click reload and it still won't go through, and says to contact customer support. I have tried restarting my computer, signing out and back in. Adobe chat was closed. I cannot update any of my apps.

Here is the download error. It doesn't have a code, I have no option to cancel and when I click 'reload applications' it gives me the same page. I've tried signing out and back in and I have a network connection. I can't find an uninstall for the CC downloader yet, I figure a fresh install may fix it.

Download error under apps in creative cloud

After ages with someone controlling my computer, i gave up because i didn't think she new what to do next. I have the error message under the Apps section Download Error get help.
Any solutions or what the problem is?
Richard

Have you tried to give permission for Adobe folder under ~/Library/Application Support
If not try below steps
click Gear icon on the top Right corner and Quit Creative Cloud App
Click on Finder and hold command + shift+ G keys on your keypad.
In the go to folder window type exactly ~/Library and click on Go
Open Application Support and right click on Adobe folder and select get info
Under sharing and permission Click on lock and unlock it
Click on add your current user name and administrator if not added
Then give Read and Write permission for Admin, system, everyone and (your user name)
Click on gear icon and choose apply to enclosed item
Then Click on Lock
Launch Creative Cloud App

Creative cloud desktop won't load the "apps" section/shows download error/ have uninstalled & reinstalled/ also completed yosemite os install successfully to see if it was a compatability issue/but still shows download error on apps/ this only occurred af

I have a macbook pro 2010 & extra storage and drive space
I don't know what the link is between the new creative cloud update in january and the loss of my apps & downloading error after that update, to the desktop window?
Before that I hadn't had any trouble with the apps window..all the other parts are syncing and seem fine?
I uninstalled & reinstalled the creative cloud desktop
I installed the yosemite os x to see if the new interface was an issue...all was fine with the yosemite install
I have checked for the answer in the troubleshooting guide
nothing seems to apply at this point...
didn't know if anyone else was having the same difficulty?
Thanks

is this the 'unknown' download error or some other error? attaching a screenshot of the error if it's in english would be helpful.

"Download Error" on "Apps" screen

I have tried downloading and installing Adobe Creative Cloud several times in multiple browsers now, but every time I go to view the “apps” screen I get a “Download Error” on the screen. I have tried downloading the program in both chrome and IE and tried restarting. One of the possible solutions I found says to delete the “opm.db” from this location: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE. I have tried this and had no success. Another possible solution I have found involves renaming some folders that relate to the Creative Cloud download, but I haven’t been able to find any definitive answer.

Creative Cloud - Download error - stubborn error

Error oracle.apps.fnd.framework.OAException: Application: in jdev

Hello,
I am facing one error in jdev . while running the OAF
page suddenly i am getting following error. Yesterday
it was working fine and even I have not changed
anything. Even Toolbox tutorial pages are erroring
out with this error. My connection setting and
everything is proper.
oracle.apps.fnd.framework.OAException: Application:
FND, Message Name: FND_GENERIC_MESSAGE. Tokens:
MESSAGE =
oracle.apps.jtf.cache.CacheLoaderNotFoundException;
(Could not lookup message because there is no database
connection)
Please help me out . Whole error is attached below.
Thanks
Ganesh
Here is the error.
Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: Application:
FND, Message Name: FND_GENERIC_MESSAGE. Tokens:
MESSAGE =
oracle.apps.jtf.cache.CacheLoaderNotFoundException;
(Could not lookup message because there is no database
connection)
     at
oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:888)
     at
oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:862)
     at OAErrorPage.jspService(OAErrorPage.jsp:32)
     at
com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
     at
oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317)
     at
oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465)
     at
oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379)
     at
javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at
com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:727)
     at
com.evermind.server.http.ServletRequestDispatcher.include(ServletRequestDispatcher.java:119)
     at
com.evermind.server.http.EvermindPageContext.handlePageThrowable(EvermindPageContext.java:547)
     at
com.evermind.server.http.EvermindPageContext.handlePageException(EvermindPageContext.java:518)
     at runregion.jspService(runregion.jsp:143)
     at
com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
     at
oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317)
     at
oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465)
     at
oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379)
     at
javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at
com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:727)
     at
com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306)
     at
com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:767)
     at
com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:259)
     at
com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:106)
     at
EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:803)
     at java.lang.Thread.run(Thread.java:534)
## Detail 0 ##
oracle.apps.jtf.cache.CacheLoaderNotFoundException
     at
oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:3236)
     at
oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:3203)
     at
oracle.apps.fnd.cache.AppsCache.get(AppsCache.java:248)
     at
oracle.apps.fnd.profiles.Profiles.getProfileOption(Profiles.java:974)
     at
oracle.apps.fnd.profiles.Profiles.getProfile(Profiles.java:360)
     at
oracle.apps.fnd.profiles.ExtendedProfileStore.getSpecificProfileFromDB(ExtendedProfileStore.java:225)
     at
oracle.apps.fnd.profiles.ExtendedProfileStore.getSpecificProfile(ExtendedProfileStore.java:184)
     at
oracle.apps.fnd.profiles.ExtendedProfileStore.getProfile(ExtendedProfileStore.java:147)
     at
oracle.apps.fnd.common.logging.DebugEventManager.configureUsingDatabaseValues(DebugEventManager.java:1107)
     at
oracle.apps.fnd.common.logging.DebugEventManager.configureLogging(DebugEventManager.java:971)
     at
oracle.apps.fnd.common.logging.DebugEventManager.reInitialize(DebugEventManager.java:940)
     at
oracle.apps.fnd.common.logging.DebugEventManager.reInitialize(DebugEventManager.java:907)
     at
oracle.apps.fnd.common.AppsLog.reInitialize(AppsLog.java:570)
     at
oracle.apps.fnd.common.AppsContext.initLog(AppsContext.java:1025)
     at
oracle.apps.fnd.common.WebAppsContext.init(WebAppsContext.java:3486)
     at
oracle.apps.fnd.common.WebAppsContext.<init>(WebAppsContext.java:537)
     at
oracle.apps.fnd.framework.server.OAUtility.getWebAppsContext(OAUtility.java:346)
     at
oracle.apps.fnd.framework.CreateIcxSession.getEncryptedSessId(CreateIcxSession.java:144)
     at
oracle.apps.fnd.framework.CreateIcxSession.createSession(CreateIcxSession.java:80)
     at runregion.jspService(runregion.jsp:96)
     at
com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
     at
oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317)
     at
oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465)
     at
oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379)
     at
javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at
com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:727)
     at
com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306)
     at
com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:767)
     at
com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:259)
     at
com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:106)
     at
EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:803)
     at java.lang.Thread.run(Thread.java:534)
oracle.apps.jtf.cache.CacheLoaderNotFoundException
     at
oracle.apps.jtf.cache.CacheManager.getInternal(CacheManager.java:3236)
     at
oracle.apps.jtf.cache.CacheManager.get(CacheManager.java:3203)
     at
oracle.apps.fnd.cache.AppsCache.get(AppsCache.java:248)
     at
oracle.apps.fnd.profiles.Profiles.getProfileOption(Profiles.java:974)
     at
oracle.apps.fnd.profiles.Profiles.getProfile(Profiles.java:360)
     at
oracle.apps.fnd.profiles.ExtendedProfileStore.getSpecificProfileFromDB(ExtendedProfileStore.java:225)
     at
oracle.apps.fnd.profiles.ExtendedProfileStore.getSpecificProfile(ExtendedProfileStore.java:184)
     at
oracle.apps.fnd.profiles.ExtendedProfileStore.getProfile(ExtendedProfileStore.java:147)
     at
oracle.apps.fnd.common.logging.DebugEventManager.configureUsingDatabaseValues(DebugEventManager.java:1107)
     at
oracle.apps.fnd.common.logging.DebugEventManager.configureLogging(DebugEventManager.java:971)
     at
oracle.apps.fnd.common.logging.DebugEventManager.reInitialize(DebugEventManager.java:940)
     at
oracle.apps.fnd.common.logging.DebugEventManager.reInitialize(DebugEventManager.java:907)
     at
oracle.apps.fnd.common.AppsLog.reInitialize(AppsLog.java:570)
     at
oracle.apps.fnd.common.AppsContext.initLog(AppsContext.java:1025)
     at
oracle.apps.fnd.common.WebAppsContext.init(WebAppsContext.java:3486)
     at
oracle.apps.fnd.common.WebAppsContext.<init>(WebAppsContext.java:537)
     at
oracle.apps.fnd.framework.server.OAUtility.getWebAppsContext(OAUtility.java:346)
     at
oracle.apps.fnd.framework.CreateIcxSession.getEncryptedSessId(CreateIcxSession.java:144)
     at
oracle.apps.fnd.framework.CreateIcxSession.createSession(CreateIcxSession.java:80)
     at runregion.jspService(runregion.jsp:96)
     at
com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
     at
oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317)
     at
oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465)
     at
oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379)
     at
javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at
com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:727)
     at
com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306)
     at
com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:767)
     at
com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:259)
     at
com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:106)
     at
EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:803)
     at java.lang.Thread.run(Thread.java:534)

Hi ganesh,
You may want to try the OA Framework forum:OA Framework
John

Download error in 'apps' tab in creative cloud

I have installed creative cloud a few times and succesfully downloaded a free trial of photoshop. I now want to download a free trial of after effects however when i click on the apps tab it says that there is a download error help me please

Rosiehough do you receive the error message after clicking on the installation button for After Effects? What operating system are you using? Is it 64-bit or 32-bit?

Download Error on Apps

So here I am, all hyped up by Adobe's message in my inbox about all the new features. Err, Download Error. Please! Any other Mac users grinding their teeth? Come on Adobe, I'm paying almost £50 a month for this...

that problem will be fixed in Creative Cloud 2015

Download error in apps menu on dekstop application

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