Download Error in CC Apps Tab
Why is it that when I go to the Apps tab in the CC app, I see a message saying "Download Error"? My internet is fine, and other portions of the CC app that use the internet work fine. Any ideas?
Thank you for the pointers. Here's a more detailed description of the problem:
Error: "Download Error. Press Retry to try again or contact customer support."
Screenshot: CC Error
OS: OS X Mavericks (10.9.4)
Web Browser: NA, this is in the Creative Cloud application (the latest version, although the problem occurred in the previous version as well).
Firewall: none.
Antivirus: none.
Has this worked before: Yes, many times.
Changes: I was on a trip and using another computer. This only started happening when I rebooted my home computer (a Mid-2011 21.5'' iMac, 500GB internal SATA disk) and synced all of my files from the CC storage online.
Admin account: Yes, I am using an administrator account.
What was I doing: Nothing else, at the time. This was the first thing I tried (don't ask why).
Other software: Yoink, Memory Clean, Dropbox, Skitch, Found, Google Drive, G-Key Profiler, Skydrive, Evernote, Google Chrome (running at the time of this problem).
About my Computer: 4GB Memory, 500GB Internal SATA Hard Drive, with 300GB free. 2.5GHz Intel Core i5.
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Without proper system information and other technical details nobody can tell you much. as a start refer to this:
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Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
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Creative Cloud Manager - Download Error - cannot update apps
This is an ongoing issue for me. Whether it's AAM or the new CCM, when I attempt to access apps and updates I receive a Download Error message (see pic) which will not allow me to update or download apps.
After experiencing this with the AAM in May, Adobe support provided me with a work around which amounted to creating a new user on my machine and installing the AAM for that user. I was then able to update the apps I'd installed previously and install two more apps on my machine.
Now I'm experiencing this issue again - still for the default user on my machine and now for the new fake user I created per Adobe support's instructions.
I'm using Windows 8, Google Chrome browser (I can't update the apps through Adobe, either).
I'd love to get a handle on this issue and get it corrected once and for all and, hopefully, without having to create another 'ghost' user so I can update and install apps.
Thanks.For my particular issue I finally found a discussion from another user who was experiencing what seemed to be a similar problem. I'm not sure why the AAMUdater folder is wreaking such havoc for some people but not for others. 'Tis a mystery.
I had to unhide the appdata folder (I'm in windows 8):
Windows key + R
Type in 'explorer'
Click on 'View' tab
Tick box next to 'hidden' to unhide
Then I was able to find the AAMUpdater folder:
users/myname/appdata/local/Adobe/AAMUpdate.
I renamed the AAMUpdater folder to oldAAMUpdater (just to make sure this was the issue) and et voila! Success. I could open the Creative Cloud Manager and update existing apps and download new apps.
Thank you, David, for your suggestion. Since I wasn't having a server error I didn't think that fix would pertain to my issue of the anonymous download error. -
When I run the CC App, under "Apps" there is a large WARNING SYMBOL, followed by the words, "Download Error."
I am given the option to "Download Creative Cloud," which I have done twice, uninstalling it, and re-installing it each time. However, the warning persists.
Please help.
I attempted to "chat" with CC Support, but the chat widget is broken. It tells me that agents are available, but clicking on "Start Chat" only reloads my initial query. It is impossible to actually CHAT with an agent.
So I'm stuck.OK, nevermind. The THIRD installation seems to have worked. What a pointless, time-wasting hassle.
The support chat is STILL broken though ... -
Download Error message in Apps
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I am on an hp experiencing a similar issue e.g., Creative cloud download error 'undefined'. On an hp. screengrab attached.
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I have a "Download Error" in my apps window. I click on he blue bar but nothing happens!
I have a "Download Error" in my CC apps window. I click on he blue bar but nothing happens! How do I resolve this problem? The apps are on my computer just not showing up in the apps window and so I don't know when they need updating
Hi Andrew,
Please refer to the threads below where this issue has been addressed:
Creative Cloud "Download Error" message
Creative Cloud - Download error - stubborn error
Regards,
Sheena -
Download error when updating apps
I keep getting a basic message saying "Download error. Please retry to try again or contact customer support." I've reinstalled creative cloud, but keep getting the same error. Please help!
Hi ahnawake,
Please refer to threads below where this issue has been addressed:
MAC: Creative Cloud "Download Error" message
Creative Cloud - Download error - stubborn error
WIN: Follow the steps below:
1. Close Creative Cloud Application (up right corner, click on the cog menu and then "Quit Creative Cloud").
2. Please navigate to C:Program files(X86)/Common files/Adobe folder.
3. Rename the OOBE folder to OOBE.old
4. Rename AAMupdaterInventory to AAMupdaterInventory.old
5. Type appdata in the start menu search
- What I had to do was go to C: > "MyUserName" > Appdata > local > adobe
6. Rename the OOBE folder to OOBE.old
7. Rename AAMupdater to AAMupdater.old
8. Launch Creative Cloud Desktop
9. Introduce CC credentials
10. Select install/update applications
Hope this helps!
Regards,
Sheena -
CC gives me a download error for the Apps section of the app. How do I fix this?
Won't reload applications, what should I do?
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
Some download & install troubleshooting links
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088
-AND JUST FOR MAC USERS
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0 -
I get an error message in creatice cloud whehn I try to download Apps. It says to contact customer support.
I have been on chats and read forums and tried:
Unistalling and reinstalling Creative Cloud
Renaming the OOBEE folder in the library
Running Adobe Cleaner - which now I do not have my apps and cannot get them
I was on a chat with Adobe for 1 hour last night and I had to go off line as I do not have time available to get help for a product I pay for every month. I have spent 5 hours on this around my work schedule.
VERY FRUSTRATING!!!
Can anyone send me all the things I need to try to get my Apps back or is there a way to do it without Creative Cloud?MAC OSX Version 10.8.4
Carlos Cuellar
725 Main Street South Portland, Maine 04106
tel 207.874.4974 cell 207.841.2796
www.catama.net -
Bioshock download error from mac app store
I purchased bioshock on the mac app store on my macbook air 13 inch 2013 model, and the download got interrupted because my macbook put itself to sleep while i was gone, now it wont let me complete the download, when i press install, it just says error bioshock failed to download, anyone help?
Back up all data.
From the App Store menu bar, select
Store ▹ Check for Unfinished Downloads...
You may be prompted to sign in. If that doesn't solve the problem, quit the application and continue as below.
Triple-click anywhere in the line below on this page to select it:
open $TMPDIR../C
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). A folder should open. From that folder, delete the subfolder named "com.apple.appstore".
Quit Terminal. Launch the App Store and try again. -
I've been trying to update to Montain Lion (10.8.2) Aperture Update 3.4.2, iPhoto 9.4.2, Safary 6.0.2 via the Mac App Store since it's release. Unfortunately after trying download the bundle, I keep receiving the following error:
(NSURLErrorDomain, erro -3001.)(102). The operation couldn’t be completed.
Could anyone give a fix?
Rgds. Jose.Safari here
http://swcdn.apple.com/content/downloads/53/02/041-8081/2jwp4wjrwygtm4lc608qy4h0 n4a9yyq37g/Safari6.0.2Mountain.pkg
iPhoto an Aperture here
http://support.apple.com/downloads/#macosandsoftware
Message was edited by: ckuan -
There is a constant "Download error" in the apps section of CC
can not download any apps in CC
sign out and then back in to your cc desktop app, Sign in, Sign out | Creative Cloud desktop app
-
Download error in the Apps section of Creative Cloud desk
I also tried to reinstall the program, but the same error appears and says to contact the customer service, how do I fix this?
If all this still doesn't work: check the security setting in the C:Program Files (x86)/Common Files/Adobe folder. When you've installed CC while you were signed in on your microsoft account instead of your local administrator account on your PC Adobe creates the default software folder without full control. What helps:
uninstall CC
Restart your computer
Run the Adobe Cleaner (http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html)
Rename the users/myname/appdata/local/Adobe/AAMUpdate folder to AAMUpdat.old (it's a hidden folder)
Rename the users/myname/appdata/local/Adobe/ OOBE folder to OOBE.old
Navigate to C:Program files(X86)/Common files/Adobe folder and rightclick to the security settings. Assign full control rights to the user of the PC
Reinstall CC Desktop
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