Download error in CC update app on Mac. Will not update PS

MACBOOK PRO
Lightroom & PS
PS current version : 20140926.r236 x64
Says to contact customer support, but every time I try to start a chat, I stay in queue for 30 minutes, and give up. Now it's after hours.
HELP!

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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