"Download Error" in Creative Cloud App

Help! Creative cloud no longer shows the apps that need to be updated. It just gives me this message "Download Error. Press retry to try again or contact customer support." Every time I click on "Reload Applications," it just gives me the same message. See image below.
This has been happening for a month. I've restarted my mac and uninstalled & reinstalled Creative Cloud, but it didn't fix the issue. Log in info are all correct as well as billing info.

I tried downloading the update in a new Admin account and it WORKED!
For anyone else having the same problem, here is the other stuff that I tried that didn't work:
- Changing from WiFi to wired internet connection. The wifi is running through an Apple AirPort station, with all the ports that Adobe uses open.
- I looked up the permissions on my Library and they were set to Read/Write and still I couldn't download the update
- I'm not running any security software that could be interfering with the download.
- Deleting and reinstalling the Creative Cloud app didn't help.
When I tried downloading Creative Cloud apps for the first time, it wouldn't work at my office so I had to take the computer offsite. It worked perfectly. I talked to IT support at work and they couldn't find any reason that a network setting was keeping the download from happening here. Still a mystery.
For clarification, I was always able to sync fonts with Typekit through the CC app, just couldn't download PS and AE updates. I still haven't tried file sync with CC.
Thanks for the help Adobe people!

Similar Messages

  • Download error on Creative Cloud App.

    I keep getting the following error. I have gone through the steps of uninstalling and reinstalling the creative cloud app, but does not help.
    Don't know what to try next.

    Hi txinva,
    Plaese follow the steps
    Try to delete AAMupdater folder from
             ~/Library/Application Support/Adobe/ If above doesn't worked then perform below steps
    Rename the opm.db file under
            ~/Library/Application Support/Adobe/OOBE
    Let us know if this was helpful.
    Regards

  • Download error in Creative Cloud app for desktop Windows 8

    Hello everyone.
    So i have this in my adobe app.
    What i tried:
    1) stop process of Adobe Creative Cloud in task manager
    2) reboot
    3) change networks to different one , including to internet from mobile phone
    4) install-reinstall
    5) delete C:\Users\****\AppData\Roaming adobe folder
    6) delete C:\Users\****\AppData\Local\Adobe\OOBE folder
    7) stop every adobe process , delete everything , reboot, install Creative Cloud
    Nothing of those helped me, this is a bit* unacceptable.
    Can anyone help me? or is there a way to install app in a good old way? with installer? i dont need your special non working app, thank you.

    ok i fixed it somehow, i think i installed Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
    and a lot more stuff, then CC app just broke... then when i was totally frustrated it started itself for no reason and vuala, half of the weekend wasted , woohoo, thanks adobe!

  • Download/Install Error with Creative Cloud App

    I have Windows 7... I have been a Creative Cloud member since the beginning... I know what I am doing. Anyways... suddenly, the Creative Cloud app that keeps track of your apps and updating them, etc. is jacked up. As far as I can tell, nothing changed on my end... perhaps Creative Cloud updated itself and caught a bug? When you go to the Apps tab, it says, "Download error, the Creative Cloud installation is no longer functioning, please uninstall and download again..." which I did twice now... rebootted and all that good stuff... the other tabs work - ie. Home, Assets and Community... and yes, I am signed in properly and have an active account. This isn't the first time this app has been a problem... Adobe has seemed to have issues with this app for awhile now - off and on... and from what I can see in the various forums, it's not just me with these issues.

    WebWorxTech which error are you currently experiencing?  Is it only a download error or are you still prompted to uninstall?  If you are prompted to uninstall then please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.
    If you are continuing to receive download errors then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

  • Apps Tab in Creative Cloud says Download Error [was: Creative Cloud]

    When I choose Apps Tab in Creative Cloud it will say Download Error Please Retry to try again or contact customer support.
    Any idea how to solve this problem?

    Hi KS Sor,
    Please refer to the threads below where this issue has been resolved:
    Creative Cloud "Download Error" message
    Creative Cloud - Download error - stubborn error
    Regards,
    Sheena

  • I'm trying to download the adobe creative cloud app so I can get Photoshop CC but it keeps failing and I get this pop up with Error Code 205

    I'm trying to download the adobe creative cloud app so I can get Photoshop CC but it keeps failing and I get this pop up with Error Code 205. What does that mean?

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088

  • Downloading the Adobe Creative Cloud app opens Adobe Product Manager but never updates it

    I've tried seveal times to download the Adobe Creative Cloud app but each time it opens Adobe Product Manager and then never updates APM to the Creative Cloud app nor does it give me any options to install the CC app.  Note: I've used adobe cleaner to clean my manager and did a fresh install of the latest Adobe Product Manager.  This allowed me to at least see all of the other CC programs and install several of them.  Its my understanding that APM is suppose to update itself to the CC app but it never does.  I'd really like to have the CC app to interact with the cloud as is intended.  plz advise and help.

    Nickpl the forums are fairly active right now.  You may want to take a look at the topics listed under the annoucements and within the FAQ Creative Cloud Download and Install forum - http://forums.adobe.com/community/download_install_setup/creative_cloud_faq while you wait.  We are updating these areas with any new issues or solutions which are being discovered.

  • Download error in creative cloud, won't let me install updates.

    download error in creative cloud, won't let me install updates.
    Evert time I hit reload, It keeps saying download error.
    I uninstalled the cloud, and Re installed it, and still have issues

    Quading2390 make sure that you are browsing to the User/<UserName>/Library folder.  You can see an example screen shot below.

  • Nothing will download off the creative cloud app (Photoshop, Illustrator, etc...)

    Hey.
    I'm trying to download Photoshop and Illustrator from the creative cloud app. I can't seem  to get either of them to download after purchasing the monthly student package. Photoshop seems to download fine until it stops at either 42/51/52% and will never finish downloading. Illustrator never even begins the download process and just sits at waiting. I'm running Windows 8.1 and have never had this problem with any other program. As for troubleshooting it I'm not sure what I could do so I simply deleted all creative cloud data off my computer and tried again from scratch, no use. Also did a system update and restart, again to no avail.
    Please advise,
    Jesse.

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Download Error on Creative Cloud?

    I am trying to install the trial cloud.  when I try to get apps it states that there is a Download Error.  I want to try Photoshop specifically.
    Thank you for any help that can be given

    I am getting same error, redownloaded the Creative Cloud app, nothing happened.

  • I bought PS, there's a download error in creative cloud, I don't see any App..how can I solve it? 2 days that I am trying...

    I got the CC and bought the PS yesterday. When I launch CC, there is a download error message telling me to retry or contact assistance...how can I solve this,pls? It's so frustrating!

    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I'm receiving a download error in Creative Cloud Manager on the Apps tab

    Here's a screen shot of the error page on the apps tab. I've uninstalled and installed the manager. I've went to account preferences and logged out and signed back in. I need this fixed.

    LVGosnell please try utilizing the second solution listed in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

  • Constantly getting Download Error in Creative Cloud Manager, Apps tab. No further information, simply states "Contact customer support"

    Photoshop, Illustrator and Flash have all been successfully installed on this computer via Creative Cloud. Recently, the below screen keeps appearing when attempting to access the Apps tab.
    Please advise.

    This worked:
    Try to delete AAMupdater folder from
             ~/Library/Application Support/Adobe/
    From this post:
    https://forums.adobe.com/thread/1245532
    Thank you for your assistance!

  • Help with Download error in Creative Cloud Student and Teacher Edition

    I have been paying for the Creative Cloud Student and teacher editions of the Adobe suite. I have two laptops. The cloud application installed fine in both, but I could not download the apps into my preferred machine, receiving a "Download Error" for my pains. The other laptop, with its small memory size, was not suitable for the programs and has recently crashed and passed on! So now I'm still left with half of my year's commitment to go and have still not been able to benefit from the programs. i have tried every which way to get them on my main computer, taking advice from the net but to no avail. This is all I get:

    Hi Deian,
    Are you on a managed network. Please refer the knowledge base article: http://helpx.adobe.com/creative-cloud/help/cc-desktop-download-error.html.
    You may even try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html.
    Kindly follow the very important instructions before download.
    Regards,
    Romit Sinha

  • Download error on creative cloud. not possible to download new items

    hi i am unable to download new apps to my creative cloud .
    i have a full membership.
    it keeps on saying download error on the apps page.
    what can i do ?

    what do you mean ?
    i am not a pro ?
    please explain safe mode with networking.
    thank you

Maybe you are looking for

  • Help With "Package An Application" Using APEX  3.0.1 with XE

    I'm using apex 3.0.1 and XE Database and I'm trying to create a package application but without succes, I can find the way to do it and I know that it's possible. What I'm trying to do is create a file like the package application that we can downloa

  • •Sign in to the Licensing Website

    Hallo. I can not Sign in to the Licensing Website although i can sign in to the adobe site and my profil

  • How to Burn a QT movie

    I created a keynote presentation, and I exported it to QT so it can be viewed by presenters who don't have Keynote. In QT by clicking on the screen the presentation progresses -- all is fine as I want it. I now want to burn the presentation to a cd s

  • How can I download flash player to my iphone to watch videos?

    How can I download flashplayer or another appliction to be able to watch movies on my iPad?

  • Deleting all instances of a link

    Hi, I have a lot of instances of a link spread over a number of pages and I want to delete all of them without having to go to each page, select each one and delete it. I thought there'd be a way using the links pallet such as right clicking the link